One star is already too generous. Absolutely shocking customer service. I worked and lived in the UK and am now trying to access my retirement savings. For almost three months I have b... See more
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Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easie... See more
Company replied
I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest. I have so far in the span of 2 weeks ordered various differ... See more
Company replied
A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool. An 8-10 week lead time on the items i purchased was absolutely spot on w... See more
Company replied
Company details
- Furniture Store
- Home Goods Store
- Kitchen Furniture Store
- Lighting Store
- Living Room Furniture Store
- Sofa Store
Written by the company
We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.
Contact info
4 Ripon Street, S9 3LX, Sheffield, United Kingdom
- 01142433000
- info@nest.co.uk
- nest.co.uk
3.4
Average
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One star is already too generous.
One star is already too generous.
Absolutely shocking customer service.
I worked and lived in the UK and am now trying to access my retirement savings. For almost three months I have been trying to resolve a simple issue, with no proper solution.
NEST keeps sending me the same international letter to Poland. I have already received four identical letters. I have repeatedly contacted them and explained that there appears to be an error in their system, but nobody seems able to fix it.
The customer service is completely inconsistent. One person tells you one thing, another tells you something completely different. There seems to be zero communication between departments — nobody knows what the other department is doing.
The online account is also extremely poor. The website is difficult to navigate, documents cannot always be downloaded, and errors are constantly appearing. The live chat feels like something from the 1980s — primitive, complicated and completely unprofessional.
And this is what concerns me most: we entrust NEST with our hard-earned money and our retirement savings. If they cannot manage basic customer service and communication properly, how are we supposed to have confidence in the way they handle our retirement money?
After my experience, I cannot recommend NEST UK at all.
September 1, 2026
Unprompted review
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I DO NOT RECOMMEND IT!!
I DO NOT RECOMMEND IT!!! You can't log in to your account; there's a problem all the time.
August 8, 2026
Unprompted review
Reply from Nest.co.uk
Updated on 25/08/2026
Dear Marek,
Thank you for taking the time to share with us your experience. We are sincerely sorry to learn that this been less than satisfactory.
We requested on Tuesday 11th August for Trustpilot to reach out to you for additional information to allow us to investigate and resolve any issues. We've unfortunately not received a response from you and without any contact or order details, we're unable to help.
To allow us to investigate the issue you are facing and provide you with full support and a solution, please kindly respond to Trustpilot's request for information or contact our Customer Care Team directly via info@nest.co.uk and a member of our team will do all they can to remedy any issues for you.
Other contact details and methods (e.g. telephone, live chat) can be found on our website www.nest.co.uk
Please note - There are other companies out there with a similar name to ourselves, however, we are not affiliated with them. We are Nest.co.uk, selling furniture and lighting, Are we the company you were looking to reach?
We hope to hear from you soon; Have a lovely day!
Kind regards,
Team Nest
Great service
Great service, swift delivery will be using again and also recommending to family and friends.
April 1, 2026
Unprompted review
Reply from Nest.co.uk
Hello Kelly,
Thank you for your wonderful 5 star review.
We’re delighted to hear you've enjoyed both our great service and a speedy delivery. Your recommendation means a lot to us, thank you.
We look forward to welcoming you, your family and your friends to Nest again soon.
Kind regards,
Team Nest
2.5 months and no updates, and dragged feet on refund
I placed an order two and half months ago for an item that was quoted for a maximum 3 week delivery. It’s a common wireless lamp that you can buy from the shelves in design stores. It’s not a custom item.
I was first told the item would arrive within 8 weeks of my original date. I complained when notified as that is not what was advertised on Nest’s website.
That timeline has passed and it took me following up with the company to understand if there has been any update. There is no sight of the item, and they provided no details other than “don’t panic”. I asked for a refund twice, and was ignored in their response emails. It wasn’t until writing this public review that I saw a refund was processed.
Nest has taken my money without providing any service or items. This, by definition, is a sham operation.
March 31, 2026
Unprompted review
Reply from Nest.co.uk
Dear Peter,
We are sincerely sorry to hear of your disappointment.
All lead times shown on our website are estimates only. With many factors contributing to the lead time, these can be subject to change. We will keep you informed of any delays as soon as they are identified.
Following your confirmed request, a full refund has been processed earlier today, please allow 3-5 days for the funds to show as available in your account.
*Edit 01/04 - We have noted that you have edited your original review. Whilst we appreciate your frustration that your order was delayed, we responded to your first email within 24 hours to offer prompt support. Your request for a refund was not ignored and was granted within 4 hours. As outlined in our emails, whilst a refund was possible, we also hoped to be able and tried to resolve any problems to fulfil your order and provide you with the item you requested and had been patiently waiting for. We can only apologise if our efforts were misunderstood.
Thank you for taking the time to write to us with your feedback.
Kind regards,
Team Nest
Reply from Nest.co.uk
Thank you for your 5 star review, Yvonne!
We're pleased to hear you're happy with our service; thank you for your kind words and understanding.
We hope to see you shopping with Nest soon :)
Kind regards,
Team Nest
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Vitra Victory
As a self–described picky customer, standards are incredibly high when it comes to purchases. I recently took delivery of a Verner Panton chair that is actually immaculate in condition. A long time ago the client services team went above and beyond rectifying a quality control issue, which is why I had the confidence returning today for another order.
January 23, 2026
Unprompted review
Reply from Nest.co.uk
Hello there,
Thank you for your 5 star review :)
We're delighted to hear that your Verner Panton Chair arrived in perfect condition and met your expectations. It's wonderful to hear also that your previous experience with our team gave you the confidence to shop with us again; thank you for choosing Nest.co.uk.
We value your continued support and look forward to assisting you again in the future.
Kind regards,
Team Nest
dont bother
January 27, 2026
Unprompted review
Reply from Nest.co.uk
Dear Max,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your recent experience has been less than satisfactory.
Last week, we requested that Trustpilot contact you to obtain additional information so that we could fully investigate and address any issues raised. Unfortunately, we have not yet received a response, and without further details, such as order or contact information, we are unable to progress our investigation.
We kindly ask that you respond to Trustpilot’s request for information, or alternatively contact our Customer Care Team directly at info@nest.co.uk. A member of our team will be more than happy to assist and work towards resolving the matter for you.
Further contact options, including telephone number and a live chat link, are available on our website at www.nest.co.uk.
We look forward to hearing from you.
Kind regards,
Team Nest
Outstanding Customer Service
Although I wasn't able to purchase what I was looking for since I am US customer and the item was incompatible with the US electrical code, your service was outstanding. I was provided with alternative suppliers in the US and all of my questions were promptly answered. Thank you Becky (Sales Administrator)!
November 26, 2025
Unprompted review
Reply from Nest.co.uk
Thank you so much for taking the time to share your experience, Thomas.
We’re sorry we can’t supply what you’re looking for on this occasion, we’re delighted to hear however that Becky and our team provided you with outstanding service, offering helpful guidance and answering all your questions in full.
Thank you for your support and your kind words, we hope to see you return to Nest again in the future 😊
Kind regards,
Team Nest
Phenomenal customer service, profits and interior design service…
The design service provided by Ashlee and her team at Nest was second to none. It was all virtual using photographs and email as I live too far away to visit the showroom.
I love design and interior design and wanted some support on some big decisions. It literally was a joyful and fun experience and led to great successes - from decisions on dining chairs, to sofas and rugs in my kitchen lounge area to deciding on side tables and storage solutions in my main lounge. The whole process was amazing.
All the items are of high quality and the delivery service is top notch (white glove) - they place the item exactly where you want it and remove all packaging. Couldn’t be easier. It saved me hours of hassle and trips to our local dump! Worth the price to me.
On top of all of this the team were so engaged, passionate, knowledgeable and responsive. Really a wonderful experience.
I wish they were local to me so I could meet them personally and say thank you.
With Ashlee’s help I have had the confidence and guidance to create the beautiful cosy home I was hoping for.
November 21, 2025
Unprompted review
Reply from Nest.co.uk
Hi Sarah,
Thank you so much for taking the time to share this wonderful review. Your satisfaction means a lot to us.
We’re delighted to hear that your virtual design experience with Ashlee and the Nest team was such a joy and that the process helped bring your vision to life.
Even from afar, we always aim to make the journey seamless, inspiring, and personal , so knowing that the guidance, communication, and attention to detail made a meaningful difference is incredibly rewarding. We’re thrilled that you’re enjoying your new pieces and that the white-glove delivery helped make everything stress-free.
Ashlee and the entire team loved working with you, and your enthusiasm for design made the collaboration even more special. If you wish to come and visit us one day at our Showroom you are always welcome, and we could thank you in person too!
Thank you again for your trust and for inviting us to be part of creating your beautiful, cosy home. We hope you continue to enjoy it for many years to come.
Thank you for choosing to shop with Nest.co.uk
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Goods arrived in great condition
Goods arrived in great condition, excellent communication throughout! Would thoroughly recommend.
October 18, 2025
Unprompted review
Reply from Nest.co.uk
Hello there,
Thank you so much for your kind feedback!
We’re pleased to hear that the goods arrived in great condition, and that you were happy with our communication.
We’re truly appreciate the recommendation!
Thank you so much for your fantastic review, and for choosing to shop with Nest.co.uk
Kind regards
Team Nest.
The team at Nest gave amazing service…
The team at Nest gave amazing service from start to finish. I'm re-vamping my apartment and needed a clear direction with my design. To be able to speak to a team of knowledgeable people about key pieces to enhance my home is fantastic. Thank you Nest.
November 10, 2025
Unprompted review
Reply from Nest.co.uk
Hello Poppy,
Thank you so much for your kind words!
We’re so pleased to hear that you’ve enjoyed your Nest experience from start to finish, and thrilled to hear that our team could help guide you in finding the perfect pieces for your apartment.
It’s always a pleasure to be part of someone’s design journey and see a space come together beautifully.
Thank you for choosing to shop with Nest.co.uk, we hope to see you back again soon.
Kind regards
Team Nest
The sales team were really knowledgable…
The sales team were really knowledgable and super helpful in helping me decide. It’s great to be able to speak to real people that know their stuff. And they always have the best designs.
November 6, 2025
Unprompted review
Reply from Nest.co.uk
Thanks so much for your fab review, Debbie!
It's wonderful to know you've enjoyed you're experience and feel we have the best designs, we aim to please :)
We're delighted to learn you found our team knowledgeable and helpful, we're always happy to help.
Thanks for choosing to shop with us,
Kind regards,
Team Nest
An exceptionally helpful company
I needed to return a product which is harder for me as I'm disabled. The person who I contacted at Nest was very quick to understand my situation and was exceptionally helpful at facilitating the return.
November 3, 2025
Unprompted review
Reply from Nest.co.uk
Thank you for your wonderful review, Jenny!
We are sorry to hear that you needed to return your item, this is a shame. We’re delighted to know however that you found our team exceptionally helpful and accommodating :)
We appreciate you taking the time to share with us your positive experience. We hope to see you shopping with Nest again soon.
Kind regards,
Team Nest
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Nest is fabulous
Nest is responsive, uses human beings and constantly keeps you informed. Everything you need from a supplier! Plus my goods arrived in perfect condition with no dramas.
October 25, 2025
Unprompted review
Reply from Nest.co.uk
Thanks so much for your kind words, Teresa!
We're delighted to here you've enjoyed your Nest shopping experience and that your items arrived in perfect condition.
It's great to hear also that our personalised serviced stood out to you, and that you feel well looked after :)
We appreciate your support and hope to see you shopping with us again soon,
Kind regards,
Team Nest.
Misleading product descriptions
Nest.co.uk uses inaccurate images that misrepresent what they actually sell, in my case, a product advertised as ash with a visible woodgrain arrived smooth and peach-toned instead.
When challenged, customer service refused to acknowledge the clear difference or cover return costs, hiding behind generic “colour variation” excuses.
Buyers deserve honesty and accuracy, not misleading imagery and evasive support.
October 15, 2025
Unprompted review
Reply from Nest.co.uk
Thank you for taking time to write to us.
We are sincerely sorry to hear that you are unhappy with your Nest shopping experience.
We will always do all we can to support you. Although we have made every effort to display the colours and finishes accurately on our site, we cannot guarantee that a device’s display accurately reflects these.
Upon further investigation, we have found that the product images on our site are correct and do, to the best of our ability, accurately reflect the product and finish dependent upon the device used as above.
Through further investigations however, it has been found that the colour swatch shown for this item on our site did in error show woodgrain, we apologise for this error and our previous misunderstanding of this.
We have corrected this and will of course cover the return costs in light of this error.
Our team have reached out to you privately on email to make the relevant arrangements and to also apologise for our previous misunderstanding. We now understand it is the swatch which is incorrect and have updated this on our site without delay.
Your feedback is invaluable, thank you for bringing this to our attention.
Please respond to our team directly regarding return arrangements.
Kind regards,
Team Nest.
Great lighting at a great price
I bought a beautiful light fitting from Nest which was made to order. It took a little while as I expected, but well worth the wait. The communication around delivery was all good. Overall, I’m very happy with them, have bought from them in the past, and will again I’m sure.
August 13, 2025
Unprompted review
Reply from Nest.co.uk
Hello Elaine,
Thank you for your lovely review.
We're delighted to hear that you are pleased with your light and that it was worth the wait. It's great to hear that you are happy with our service and communications also.
Thanks for choosing to shop with us, we look forward to welcoming you back again soon :)
Kind regards,
Team Nest
Unable to fulfil order but good comms
Ordered a piece of furniture listed as made to order in approx. 3 weeks. After 10 weeks it finally arrived in the UK but was told it had a fault. Advised it would be a further 3 weeks to get a replacement so cancelled the order. Refund promptly processed without fuss.
July 18, 2025
Unprompted review
Reply from Nest.co.uk
We're so sorry to hear that your order suffered a delay and was found faulty. Whilst every precaution is taken to prevent this, there are rare occasions where unfortunately this can happen.
We will always resolve any issues as promptly as possible and it's great to see that the replacement lead time provided was significantly improved.
It is a shame to hear that you chose to cancel your order but we do understand given the time involved and we’re pleased to know that you’re happy with the speed of your refund.
We do hope this will not prevent you from choosing to shop with Nest in the future, we hope to have an opportunity to work with you again soon,
Thank you for taking the time to leave your feedback.
Kind regards,
Team Nest
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Expensive returns even when they misrepresent items
Bought a rug that on their website (photo 1) clearly looks as a light blush colour. Upon arrival, I didn’t even open the plastic bag it came in because it is clearly a VERY different colour than the one in the picture (photos 2-3). The item delivered is a very light salmon colour. I understand slight colour variations are to be expected but this is major, and it falls under “misdescription”, which in their T&Cs should mean the cost to return should be borne by them. When I emailed them to request that, they gave me a non-answer that the problem was with the resolution on my device (I’ve looked at the photo in the screenshot in 4 different devices, it’s not my settings). AVOID! Many better brands at more reasonable price offer no hassle returns for all online purchases, this one won’t even if they’re in the wrong
July 25, 2025
Unprompted review
Reply from Nest.co.uk
Hello Ana,
We're truly sorry to hear about your experience with the rug not matching your expectations in terms of colour.
Dependent upon the device you are using and the colour representation of the devices screen, colours and finishes can vary slightly as you are aware. There is a section within our terms and conditions outlining this as below:
Section 4.1 - Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary slightly.
We do strive for accurate representation on our website however, and we understand how frustrating it can be when the product doesn't match what was expected.
If an error is made and items do not match their description, we will of course provide a free of charge return or a refund of your delivery fee upon arrival of your goods back at our warehouse once the error is confirmed and reviewed by our team.
Your feedback regarding the return policy and customer service experience has been taken on board as we continually work to improve. Our Customer Experience Manager will reach out to you directly to discuss further and assist with the relevant arrangements.
Thank you for sharing with us your thoughts; we hope you'll provide us with an opportunity to restore your faith in us in the future.
Kind regards,
Team Nest
Great experience
The delivery was super quick and I don’t think I ever seen such a flawless packaging to protect the goods whilst being in transit!
July 12, 2025
Unprompted review
Reply from Nest.co.uk
Thank you for your wonderful review and your kind words!
Our Warehouse Team are delighted to know that you are impressed with the secure packaging of your order 😊
We’re pleased to hear your items have arrived safely and promptly.
Thank you for choosing to shop with Nest.co.uk.
Kind regards,
Team Nest
Waiting over 6 weeks for an order that…
Waiting over 6 weeks for an order that says 2. Arrived today with all 3 shelves with damage to the corners, affecting the fit and paint finish. Would have to wait over 2 weeks, at least with no upfront offer to help resolve the issue.
February 14, 2025
Unprompted review
Reply from Nest.co.uk
*We noticed the below response posted by us back in February had been removed in error, we apologise for any inconvenience caused.*
Dear Thomas,
Thank you for your review, we appreciate you taking the time to provide your feedback.
I am sincerely sorry to hear of the damage to your order, I understand this must be very disappointing after waiting the lead time.
Our Warehouse team between them have many years of experience and consistently package goods to the highest standards.
Goods are quality checked before packaged and dispatched. Sometimes however, despite our best efforts and the sturdiest protection, damage in transit can still occur.
If items arrive damaged, we endeavour to provide a resolution for you as swiftly as we can. Lead times may be applied for replacements where we do not hold stock.
I understand a resolution was agreed and arranged promptly, I can only apologise if the resolution provided was not the one you were hoping for.
If you have any questions or you would like to discuss your order, we are of course happy to do so. Please contact our Customer Care Team via info@nest.co.uk or on +44 114 2433000 who will be more than happy to answer any questions you have.
Kind regards,
Team Nest.
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