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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the entire process feel relaxed and easy. The service provided is frequently described as excellent, with many appreciating the clear explanations, smooth transactions, and efficient handling of their insurance needs. Reviewers are particularly happy with the customer service, highlighting the helpfulness, patience, and personalized approach in finding suitable and affordable policies. Many people also noted the competitive pricing, often securing better deals than their renewal quotes, and found the user experience to be stress-free and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of consultants... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they found affordable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Taylor was great! My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently. I already had insurance in place, but decided that it didn't qui... See more

Rated 5 out of 5 stars

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everyt... See more

Company replied

Rated 5 out of 5 stars

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie coul... See more


Company details

  1. Insurance Agency
  2. Home Insurance Agency
  3. Insurance Broker

Written by the company

We are Nest! A team of general insurance advisers who are passionate about quality insurance advice and world class service delivery


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ben Brown was incredibly helpful

Ben Brown was incredibly helpful, clear, and really friendly. He made what felt like a daunting task easy and efficient

December 3, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Josh,

Thank you for taking the time to leave us a review!

We are delighted to hear that Ben made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

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Rated 5 out of 5 stars

Richie at nest GI

Richie at nest GI dealt with our new house insurance. Easy and pleasant experience throughout and with the stresses of moving house, made getting house insurance not one of them.

December 1, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jamie,

Thank you for taking the time to leave us a review!

We are delighted to hear that Richie delivered an excellent service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

I was fully happy with my whole…

I was fully happy with my whole experience, Richie was very helpful and he explained everything to make my choice easy.

Thanks Danny.

December 1, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Daniel,

We appreciate you taking the time to share your feedback on Richie's service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Spoke with James who was friendly and…

Spoke with James who was friendly and informative. He answered any questions I had. He rang back when he said he would and everything was sent as promised. Great service.

November 25, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Miss Anne Dyke,

Thank you for taking the time to leave us a review!
We are delighted to hear that James made the experience easier for you!
Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Richie dealt with my insurance for my…

Richie dealt with my insurance for my first time as a landlord and new accommodation. He dealt with all my questions and made it so easy. Very grateful

November 20, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Eleanor,

We appreciate you taking the time to share your feedback on Richie's great service. Thank you!

Love the Nest team.

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Rated 5 out of 5 stars

Very good service

Very good service

Ben Brown was very helpful in helping me find a new home insurance policy for a complicated leasehold arrangement

November 21, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Emily,

We are delighted to hear you are happy with your insurance cover and the very good service delivered by Ben.

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Brilliant service from Richie

Brilliant service from Richie. Explained everything clearly, double checked my understanding. Really happy with the service.

November 21, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Elaine,

We appreciate you taking the time to share your feedback on Richie's brilliant service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Great experience

We organised our home insurance through Nest and had a really positive experience. Ben Brown was particularly helpful, not pushy and found us a great deal. He was lovely to speak to on the phone and we couldn't have hoped to have had a better experience. Many thanks!

November 19, 2025
Nest GI logo

Reply from Nest GI

Hi Jessica,

We appreciate you taking the time to share your feedback on Ben's great service. Thank you!

Love the Nest team.

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Rated 5 out of 5 stars

Highly recommend speaking with them about Home Insurance

I spoke with both James and Richie at Nest for Insurance for a rental property I own.
Both were extremely friendly and knowledgeable, they explained everything clearly and set up a policy for me in no time at all.
I would highly recommend speaking with them if you have any Home Insurance needs.

November 13, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Scott,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by James and Richie!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

James proExcellent, helpful, and professional service!vided outstanding support…

James provided outstanding support throughout my home insurance application. He explained everything clearly, guided me through each step, and made sure the policy was tailored to my needs. The whole process was smooth, transparent, and very professional. I felt well-informed and confident in my decision. Highly recommended!

November 18, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Gokhan,

We are delighted to hear you are happy with the excellent service delivered by James.
We will ensure he knows he has done a great job!

Thanks for the recommendation and for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Richie was extremly patient and…

Richie was extremly patient and helpful. He took time to explain the options available.

November 6, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Deborah,

We appreciate you taking the time to share your feedback on Richie's great service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

I recently used Nest GI for my insurance search.

I recently used Nest GI for my insurance needs and couldn’t be happier with the service. The process was smooth and efficient from start to finish, thanks especially to Richie. He was incredibly helpful, quick to respond, and made everything feel effortless. Highly recommend Nest GI

November 13, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Melissa,

Thank you for taking the time to leave us a review!

We are delighted to hear that Richie made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

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Rated 5 out of 5 stars

Highly Recomended

I was pointed in the direction of George Postings and his colleague Ben Brown by our mortgage advisor Ben Cornish, form start to finish it was a pleasant, easy and hassle free experience, all was well explained, we had a couple of specialist pieces of equipment that needed cover and nothing was too mush trouble for these guys. Well done and thanks

October 24, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Mick,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by George and Ben!

We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Efficient, professional and great customer service

I've used NEST GI for the past few years, and they've always provided me with comprehensive cover for my home insurance needs at the time. I've liaised with Richie Flack, and he is always extremely efficient, professional, and easy to communicate with. Everything was handled quickly and smoothly — the whole process took just a few days with calls being booked in so you know when to expect them. Richie explained everything clearly and made sure I understood all my options, recapping on details when the final call was made.

November 12, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Sark,

It's fantastic to hear that Richie provided such a great service once again!

Thank you for your continued support! We will look forward to assisting you again next year.

Love the Nest team.

Rated 5 out of 5 stars

I had an excellent George Postings

I had an excellent experience working with George Postings. He was extremely efficient, professional, and easy to communicate with. Everything was handled quickly and smoothly — the whole process took just a few days! George explained everything clearly and made sure I understood all my options. I highly recommend him to anyone looking for a reliable and knowledgeable insurance advisor.

October 10, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Karolina,

We appreciate you taking the time to share your feedback on George's excellent service and for the recommendation. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Highly recommend

Ben Brown was brilliant. He explained everything and went through all our options so we could make the right choice of home insurance for us. Highly recommend

November 7, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Natalie,

We are delighted to hear you are happy with your insurance cover and the brilliant service delivered by Ben!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

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Rated 5 out of 5 stars

Amazing assistance from Ben Brown

Amazing assistance from Ben Brown, even though it was a last minute call with little to no notice. He also pointed me to a couple of additional riders to the policy that I wasn't aware of earlier, so that's appreciated too!

October 31, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Nikhil,

We are delighted to hear you are happy with your insurance cover and the service delivered by Ben!

We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Richie Flack top quality service

Richie Flack gave top quality service, great communication and very helpful. He got me the best deal at the right time, made the process very easy and stress free for me

October 31, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Tommy,

Thank you for taking the time to leave us a review!

We are delighted to hear that Richie provided you with a top quality service and found you a great deal in the process.

Love the Nest team.

Rated 5 out of 5 stars

Excellent service

Excellent service from Ryan kuzmiak.
Was ontime with contacting me at our phone appointment.
Very knowledgeable and explained everything clearly as we went through the process of obtaining insurance.
It made our experience pain free.
Would highly recommend.

October 31, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Mr Cooper,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Ryan delivered an excellent service and made the experience easier for you!

Love the Nest team.

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