I always love the boat so relaxing with a charming Italian crew. If I had to suggest an improvement it would be about disembarking which could do with more supervision. Many passengers don’t seem to u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There was a problem with the boat and the trip was canceled . Not NetFerry’s fault but your customer care in rebooking was terrible. Because Net Ferry was acting agent for DFDS /TT it is the res... See more
I tried to book a ferry from Caen (F) to Portsmouth (UK). I tried 5 different booking sites, which all had some problems, such as saying "there are no sailings available on your dates". NetFerry.com... See more
It’s an useful website to compare the deals for the ferries Other than that there’s no much to say when the booking process go smooth. You should check the reviews when there are problems to see if... See more
Company details
Written by the company
NetFerry è un’agenzia di viaggi online (OTA) e un centro prenotazioni specializzato nella comparazione e vendita di biglietti per traghetti. Operativa dal 2005 e con sede a Brindisi, la società svolge il ruolo di intermediario indipendente tra passeggeri, agenzie di viaggio, aziende e un ampio network di compagnie di navigazione nazionali e internazionali, fornendo un servizio strutturato per la mobilità via mare. Attraverso il portale netferry.com, gli utenti possono ricercare, confrontare e prenotare collegamenti marittimi in numerosi contesti geografici. Il sistema integra circa 3.000 rotte, oltre 400 porti e più di 100 compagnie di navigazione in 42 Paesi, con una copertura che comprende, tra gli altri, Italia, Grecia, Croazia, Albania, Spagna, Francia, Malta, Tunisia, Marocco, Algeria, Regno Unito e Irlanda, oltre a destinazioni insulari quali Sardegna, Sicilia, Baleari e altri arcipelaghi. NetFerry non è una compagnia di navigazione e non gestisce direttamente le navi: la sua attività consiste nel mettere a disposizione una piattaforma tecnologica che consente di confrontare orari, tariffe, operatori e soluzioni di sistemazione a bordo, facilitando la scelta della soluzione più idonea alle esigenze di viaggio del cliente. L’azienda pone particolare attenzione alla trasparenza delle informazioni, alla sicurezza dei pagamenti online e alla qualità dell’assistenza clienti, erogata prima e dopo la prenotazione. La missione di NetFerry è contribuire allo sviluppo di una biglietteria marittima online accessibile, affidabile e orientata a un pubblico internazionale, con l’obiettivo di consolidarsi come punto di riferimento globale per la prenotazione di traghetti su internet.
Il tuo viaggio via mare, senza pensieri
Written by the company
- Ci prendiamo cura di ogni passeggero come se fosse un nostro ospite
- In NetFerry ci impegniamo a trattare ogni cliente come noi vorremmo essere trattati: con rispetto, cura e gentilezza. Ascoltiamo le esigenze di chi viaggia, offriamo informazioni chiare e trasparenti e facciamo del nostro meglio per trovare la soluzione più adatta a ogni situazione. Dal primo contatto all’imbarco, il nostro obiettivo è far sentire ogni persona seguita, accolta e mai lasciata sola.
- Da anni aiutiamo i viaggiatori a scegliere il traghetto giusto
- NetFerry nasce per rendere la prenotazione dei traghetti più semplice, chiara e sicura. Mettiamo a disposizione l’esperienza maturata in anni di lavoro nel settore marittimo, unita a una tecnologia affidabile e a un servizio clienti attento. Ci impegniamo a offrire informazioni trasparenti, soluzioni di viaggio aggiornate e supporto concreto quando serve, così che ogni passeggero possa contare su un punto di riferimento unico prima e dopo la prenotazione.
- Siamo al tuo fianco, online e con persone vere pronte ad aiutarti
- Con NetFerry puoi prenotare traghetti in decine di Paesi, ma il nostro modo di lavorare resta sempre lo stesso: metterti al centro. Dietro al sito ci sono persone che ascoltano, rispondono e cercano soluzioni, con cortesia e attenzione. Ci impegniamo a seguirti passo dopo passo, a spiegare con chiarezza condizioni e opzioni disponibili e a trattare ogni richiesta con la stessa serietà con cui vorremmo fosse gestito il nostro viaggio.
La tua prenotazione in buone mani
Trasparenza, pagamenti sicuri e assistenza reale prima e dopo la partenza.
Con NetFerry ti garantiamo che ogni prenotazione viene gestita con la massima attenzione e professionalità. Mostriamo in modo chiaro tariffe, costi e condizioni di viaggio, senza costi nascosti, utilizzando esclusivamente compagnie di navigazione ufficiali e partner selezionati. I pagamenti vengono processati tramite canali sicuri e ci impegniamo a tutelare i tuoi dati personali nel rispetto della normativa vigente.
Se qualcosa cambia – orari modificati, necessità di variazioni o dubbi sull’imbarco – il nostro Servizio Clienti è a disposizione per aiutarti a trovare la soluzione più adeguata nel rispetto delle regole delle compagnie. La nostra garanzia è semplice: trattare il tuo viaggio come se fosse il nostro, con correttezza, chiarezza e impegno concreto a starti accanto dall’acquisto del biglietto fino al momento in cui sali a bordo.
Contact info
Corso Garibaldi 112, 72100, Brindisi, Italy
- 00390831564257
- info@netferry.com
- netferry.com
Scopri le migliori offerte traghetti
4.5
Excellent
11K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well tried booking a number of time got…
Well tried booking a number of time got to payment didn't accept card payment .I then emailed to be told that it was full
August 13, 2025
Reply from NetFerry.com
Dear Customer,
We are sorry to hear about the inconvenience you experienced while trying to complete your booking. We have already reported the issue to the ferry operator so it can be resolved as soon as possible.
Please know that we remain at your disposal to help you find the best possible travel alternative.
Best regards,
NetFerry Customer Service
Netferry total rip off and scam
We purchased the ferry ride from Palau, Sardinia to La Maddalena ahead of time as we were arriving in the evening and Netferry offered us the last ferry to La Maddalena by Maddalena Lines at 10pm, so we bought that and paid 43Euros. Once we arrived there after a long flight trying to make our way to our rented villa in La Maddalena, to our surprise their were no ferries from Maddalena Lines operating that day. We showed every member of the port including the staff from Delcomar Ferries (the only ferry operating that day) to see if we could use the tickets bought from Netferry on delcomar and they told us NO. Not to miss the last ferry to La Maddalena we ended up having to buy a new ticket through Delcomar and only paid 28Euros. Fortunatley we made the last ferry and made it to the island. I got in touch with Netferry the next day and after days of back and forth emails explaining the sitiuation they did not reimburse our ticket and told us we could have used this ticket on any other ferry company like Delcomar. I explained to them that I tried and all the Delcomar staff told us No. Even with proof of all this they did nothing and we lost 43 Euros. Also, thier is absolutley no need to buy ferry tickets in advance as they sell them there on the spot and for much cheaper (hlaf the price) than Net ferry. I will never use Netferry again.
July 29, 2025
Unprompted review
Reply from NetFerry.com
Dear Customer,
thank you for sharing your feedback. We’re sorry for the inconvenience you experienced upon arrival in Palau.
As already explained in our previous conversations, we immediately forwarded your refund request to the ferry company Caronte & Tourist. Unfortunately, they confirmed that the tickets you purchased were open tickets, meaning they were also valid on the Delcomar ferries on the same date (29/07), regardless of the departure time.
Since the ferry company officially rejected the refund request, we are unfortunately unable to proceed with any reimbursement on our side. If you still have doubts, you are welcome to contact Caronte & Tourist directly via email to verify this information.
Kind regards,
The NetFerry Team
Simple & quick!
August 9, 2025
Not enough description of every
Not enough description of every. What does it mean the deck accommodations?
August 3, 2025
Tickets
While fulfilling a reservation I made a mistake with one letter in surname of my wife and after my mail your colleagues was very polite helping me in order to have a excellent experience as yours long year client
June 15, 2025
The booking is convenient
The booking is convenient. The web page has a user-friendly interface
July 31, 2025
Good application
Good application, bad price far over direct booking with the ferry company
July 29, 2025
Exceptional assistance at Jadrolinija…
Exceptional assistance at Jadrolinija Split ticket office at information desk.
Required advice for refund from cancelation, and given all details.
Emailed office, with prompt reply and refund to credit card, within 1 hour.
July 24, 2025
Unprompted review
Check-in issue…
The booking of the tickets went smoothly however we had an issue with online check in
July 23, 2025
Customer service is excellent!
Customer service is excellent!
Over the phone, over email - everything!
July 23, 2025
I still have not received the ticket…
I still have not received the ticket for the home journey.
July 22, 2025
Reply from NetFerry.com
Hi, please check your email.
Kind regards,
NetFerry
I could not get transportation to…
I could not get transportation to Holyhead from Cardiff and had to change plans. I lost money in the transaction.
July 21, 2025
Reply from NetFerry.com
Dear Customer,
We're sorry to hear about the issues you encountered with transportation from Cardiff to Holyhead.
However, we’d like to clarify that you did not lose the full amount of your booking. Only the cancellation fee was withheld, in accordance with the ferry company's general terms and conditions accepted at the time of purchase.
If you need any further assistance or clarification, please don’t hesitate to contact us. We hope to have the opportunity to serve you again under better circumstances.
Kind regards,
NetFerry Customer Service
It was easy and understandable even for…
It was easy and understandable even for a 70 year old not IT wize.
July 20, 2025
It was easy to follow and I booked…
It was easy to follow and I booked accommodation which I could not do on the ferry’s own website.
July 20, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.