NetFlorist Reviews 

4,544
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers consistently praise the excellent service, highlighting the ease of the online ordering process and the helpfulness of the staff. People appreciate the prompt and efficient delivery, often noting that gifts arrive on schedule and sometimes even earlier than expected. Clear and timely communication regarding order status also contributes to a smooth overall experience. However, some customers also noted issues with delivery, including gifts arriving late, on the wrong day, or at an inappropriate time for the recipient. There were also instances of products not matching the advertised descriptions or images, such as items being stamped instead of embroidered, or flowers arriving in poor condition. These experiences sometimes led to disappointment and ruined surprises for the recipients.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the promptness and efficiency,... See more

Product

People report ambiguous experiences with product quality and presentation. Many customers praise the... See more

Order

Clients share ambiguous opinions on order, with many reviewers praising the ease and user-friendliness of the... See more

Service

Reviewers mention positive feedback about service, with many expressing delight and satisfaction. Customers... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing disappointment with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(4,544)

1,849 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing quick delivery

Amazing quick delivery, exceeding my expectations. I no longer need to spend hours thinking what to get someone physically in store when I can just browse online and have it delivered same day.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! The order was delivered on time, beautifully presented, and exactly as expected. The recipient absolutely loved it, and the quality exceeded my expectations. I'll definitely be ordering again. Highly recommended!

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Delivery was on schedule

Delivery was on schedule. Updates were helpful. Navigating the website was easy and placing an order was user friendly.
It would be nice if one could include more than one item from the website in a present package to a particular delivery address with a single trip delivery charge. As a frequent shopper on the Netflorist website, this improvement will be welcomed.
Many thanks

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very very Happy Client

Step by step communication as to the parcel's delivery prosess. Professional and prompt service making someone's day perfect. Putting a smile on everyone's face witnessing the joyable experience of the recipient of the surprise delivery.
Thank you very much for this. Will always refer your service to friends and family wanting to do the same

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery failure 2 time 3rd time lucky?

I place and order June 26th and they said same day order. I then waited for 8am to phone and give clear instructions for the delivery to be delivered at 12 or 1pm. They only sent the order out at 16:30 and the driver had no idea where to go and so was not delivered. Monday 29th came along and again phone 3 4 times to check on the order explicitly request 10am expecting 12 for the order to be delivered. Went out at 11:45 and never made the destination again.2 days 2 fails. You cant speak to any one in charge to fix it. Today they sending it out again and told they have no control on delivery time .... Netflorist used to be good used to care about the delivery times and making people happy. I have escalated the situation but nothing will come. also wasted over R100 on airtime following up. Some one needs to be accountable for the drop in service by netflorist... But i guess they have grown so much nothing will happen to fix this. Very disappointed.

June 26, 2026
Unprompted review
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Rated 4 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! The flowers were fresh, beautifully arranged, and arrived exactly as promised. The recipient was thrilled, and the bouquet looked even better than the photos. Great communication throughout the process and excellent attention to detail. I highly recommend them for anyone looking to send beautiful flowers with reliable delivery. Thank you for making the occasion so special!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

I placed the order last night & was…

I placed the order last night & was expecting the delivery to be made late afternoon. Boy was I wrong, I was kept in the loop & delivery was made within 2 hours of notification it was out for delivery. My go to place for any occassion

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Saved us on Father's Day with great product and delivery

We realised on the sunday morning of Father's Day that we hadnt ordered a gift for my father-in-law. We ordered on NetFlorist's site a personalised biltong hamper, at 11am on sunday morning and it was delivered at 5pm on the same time - NetFlorist saved us. That was very impressive (especially on a busy day like fathers Day).

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

What shocking business…

What shocking business practice…splitting 2 gifts for the same person in 2? Waste of diesel/petrol! Huge footprint, environment be damned! Wasting time waiting for same split order, wine first and perishable flowers whenever, wtf? No contact or tracking of drivers! Maybe out to lunch, who knows! Can’t order without subscribing to inane emails…first and last order! And unsubscribing immediately! Maybe management should take more interest and read the terrible reviews and DO something about it…it’s called constructive criticism!

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery promise not fulfilled.

I ordered flowers gor my wife in Somerset West after her hip replacement operation yesterday evening. I was made to understand that the delivery will be today. It is now past 6h00 at night and still nothing delivered. I shoild heve used a different company.

June 11, 2026
Unprompted review
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