Netregistry Reviews 

I have rang twice to cancel and was told they would send me a code.Never got the code.
My wife rang to cancel she was told the same .
The very next day $519.00 was taken from my acct.
No consulting with us just an easy take.
Not happy.I will be going into their office to get my refund.

This is the most infuriating and worst company I’ve ever dealt with. I’ve called about7 times for a $15 refund because I refuse to let them steal my money a second time. They did it a decade ago when a rogue employee charged my card on fake domain purchases but I picked it up and a full investigation followed.

This time Netregistry, now Web Central, cancelled one of my domains out of the blue. Keep saying yes to the refund which never happens and I refuse to let them get away with it but they can’t seem to manage closing the case competently.

If I could give this company 0 stars I would. It's infuriating dealing with Webcentral, formally Netregistry. They are so incompetent it's unbelievable. 10 years ago they loaded up my credit card with purchases I didn't make and as a result got investigated for fraud. This year they deleted my domain name I'd purchased, allowing it to be purchased again elsewhere from another company. I demanded a refund on the domain I was never given, filled in all the paperwork which was time consuming and not worth it and the refund never came through. They are beyond saving. I don't trust them one bit with my remaining domain and will take legal action for any further incompetencies at my expense.

This company is the joke of the world.
Nothing works help section is outdated I will give -10 star and customer service non existent

Literally the worst company I have ever had the misfortunate to deal with. The most incompetent staff of all time.

Poor support, and a really clunky user interface. I switched to GoDaddy and both service and ui and general functionality was just so much better. Plus they support OAuth logins.

How do you expect us to run a business when it's been almost 24 hrs without receiving emails? This isn't acceptable. We don't judge a service provider by their outages, we judge them on how quickly they resolve them. Your updates on this outage have been poor and left us all in the dark. A big fail guys!

Shocking service.
Impossible to cancel the auto-renewal. Labyrinthine, confusing, ultimately impossible.
Don’t touch them.

I was on a chat with them about their registration services and me possibly transferring my domain name across to them, but my questions about their very poor reviews on the Trust pilot site must have gotten to hard for them to answer and they simply cut off the chat. Id avoid them based on my experience and everything ive read.

I ran an account and multiple domains with them for over a decade. An IT issue they experienced cost me income, they refused to pay me for money lost, treated me like a criminal and completely disowned it. They dodged and ignored my correspondence for months then basically called me a liar. Don’t touch them, the reviews are all true. Trust the reviews. Go any else but there.

horrific. incompetent. buggy. run, don't walk!!!

Having major issues after NetRegistry auto renewed my account one month earlier than was the actual 12 month renewal date. The initial fee was $11.95 for a .com.au domain but they’ve charged me $46.95 but never said anything about a one year or two year renewal, and I never clicked on the auto renew function on their website.
Now fighting them for a full refund and plan to take them to the ACCC and Ombudsman for issues relating to their website function, one-month early renewal, lack of information about the auto renew that I supposedly selected, and for the two year renewal which should dave been only one year.
Do not trust this company. They won’t offer a refund, they don’t recognise any fault of their own. My biggest concern is their renewal was one month too early and they think that is ok... wait til the ACCC look into their business behaviours.
I can’t even give them 1 star as they are totally untrustworthy.

Absolutely ZERO customer support! I needed to know how to split a txt record because their system doesn't handle more than 256 characters - I showed their support the record who were quick to say that this is not how the record is supposed to be split (Very patronising in their tone as well) I asked how they would suggest I split it - NO way! They simply refused to help. I strongly suggest your management take a crash course on client retention! Don't waste your time with this lot!

I have used NetRegistry for almost a decade. They started off promising, but once MelbourneIT took over their downfall seemed inevitable.
Now, just trying to transfer domains away from them often involve long drawn out support tickets.

Awful. Know your consumer laws. https://www .accc.gov. au/consumers/consumer-rights-guarantees/repair-replace-refund#if-it-s-not-right-use-your-rights
I ordered a domain & was given a back-order. Currently pursuing ACCC guidance. The listing is deceptive. https ://dictionary.cambridge. org/dictionary/english/back-order A back-order is for a product that is temporarily out of stock. If you do not own rights to this domain, you cannot profess to be temporarily out of stock of it.

Netregistry customer experience has so far consisted of refusing to refund after requesting clarification. One day big tech will be regulated to a greater extent than "self-regulation" and this regulation will in turn trickle down to abhorrent operators such as this immoral and inethical governing group of greedy individuals. I wasn't stung for a small amount, but I am sure that some have been.

Cancelled a service with Netregistry back in December 2019, and even received an email to confirm this. Almost 1 year later, they are still asking us to pay an invoice for the service we cancelled. They have since failed to acknowledge the cancellation, and are now resorting to Debt collection action! Unbelievable.
This has caused me and my mother much grief over the year, as if there hasn't been enough to deal with already.
Their handling of this, and attitude towards us as a very bitterly dissatisfied customer leaves a lot to be desired.
In a lifetime I would neither consider ever dealing with them again, nor recommend them to anyone.

Zone file editor just fickle. Add/remove record does not add. Log out. Log in. Works.

Log in does not work boots me out but lets me log in with the same pword the next day.

Chat/call support ... with these issues. Then it got worse.

TOday wake up to website be taken down by netregistry , when I rang them , about issues they said need to pay CPAnel , which I thought have be pay for? They said no, when i
ask then how to the website up running. They said I have to get reactive it will cost $ 150.00 to reactive website + 106 for yearly subscription for CPAnel, so I was not notified about this through phone or email , so I shock you get this,
I was on phone to about ten Phillipines non customers service? Still no solution about what they did today

Because my monthly email charge with Microsoft 365 failed, they took my domain down. So the domain address is paid in advance for 12 months, but if you add email subscription monthly, and it fails, you lose your domain. No one tells you this when adding it. Don't use their email service, it's not worth it.