Netregistry Reviews 

An avoidance culture when it comes to support, looks for ways to divert and delay without really actioning the query. Definiately not a customer service culture, I think they operate on a minimisation of cost culture.

14 days to setup hosting for a domain and they needed to be reminded to actually do the job they were paid for. Now day 15 and the hosting setup is all wrong and utterly useless. The DNS servers are correct but are not propagating which means the domain does not exist on the net and I cannot install a website. Netregistry has been informed about this several times but nothing is happening and I've just been emailed that if I want the issue resolved I need to fill in another form to explain my problem which is actually theirs now for the third time. Draw your own conclusions about this incompetent outfit. I think its time to get my money back and go somewhere else where they actually know what they're doing. They don't or can't care less. One star is one star to much.

I registered office 365 with them, configured all my accounts and emails with admin credentials initially provided. All setup done everything working. Suddenly some person who does not know what office 365 is saying setup is wrong, changed my admin details, can’t login to admin account, need to add and make changes but unable because some idiot changed the global admin details and not providing. I been chasing last 3 weeks to get admin credentials, replying and email in 3 days. Doing everything not to give the details. Stay away. They don’t ever deserve one star. This is not the customer service. It is illegal to change someone’s password and not provide details.

They lost 5 years of my files and emails. It greatly affected my business progression and after 14 ticket attempts and messenger exchange, I got NO RESULT. This is a dangerous group who are a waste of money and unreliable. BIG RISK if you choose them. I moved to Ventra IP who were cheaper and 24/7.

Updating my SSL certificate with this business has been a nightmare. I am kind of stuck with them for now but I wish I never chosen to use them as my host!

A shame really, I was with them for many years,then they were bought out by a multinational, the rest is history. From really good to dreadful in a short space of time.

Netregistry placed our primary corporate domain on client hold for no reason - despite billing being up to date and nothing out of the ordinary. They took 24 hours to even acknowledge the issue let alone fix it. Some two weeks later, they are unable to explain why it happened and refuse to compensate us. It’s taken days to get even acknowledgements of problems and the outage to our website cost us thousands with the unscheduled outage. Weve

Ever since they were taken over by Melbourne IT prices have gone up and dont make any mistakes as they will claim as much as they can with penalties.

Service has been OKish but ive had services with other providers which are as stable (if not better).

Scammers of the highest order. Have nothing to do with these as*****s. Ordered two domains that they put on backorder.
Cancelled within 30 days. Refused to give me a refund. Utter scumbags.

DO NOT EVER USE THIS COMPANY. THEY ARE IRRESPONSIBLE AND NEGLIGENT. WE HAVE LOST MONEY AND CUSTOMERS DUE TO THEIR INCOMPETENCE.

Do NOT touch these guys. They are thief's.
They took money without permission by buying another domain I didn't ask for a day after I was logged on and purchased a legit domain.
I let them them know straight away and they refused the refund or anything. After weeks of trying to speak to the person it was escalated to, they just don't care.

No refund, no transfer, no service.

If I didn't chase them it I probably would never of heard back from them.
They are Con men who think they are above the law.

This is one desperate dodgy company. They took money out of my account illegally. They charge some accounts a month early and some at right time even if you do not want their service. If you do not want to renew they have a button which turns back on when you turn the renewal off and leave the page. They refer you to another country to try to sort out your problems and refuse to cancel...refuse to change to "do not renew" and refuse to give your money back....(again referring to small print) which I have never found. They even send emails saying to push the button to renew (you assume if you do not push it it will NOT renew). No customer service...no help!

Unfortunate experience dealing with this company. At first there service was ok with reasonable rates. Problem is after canceling all my services with them they continued to charge me . I first dealt with this issue with them in 2018 thinking it was resolved and they then charged me again in 2020. After trying to reasonably resolve this issue with them they just continued to refer to the fine print and the convoluted T&C's and to top it off they somehow managed to charge an expired credit card I no longer held with obsolete numbers and expiry date. I have never dealt with such a dishonest and frankly dodgy business, this company is interested in just trying to extract as much money as they can from you how ever they can and then trying hide behind overly complicated fine print and terrible support. Find someone else to give your business to because this company is just not worth it.

Unreliable hosting, constantly changing server settings, company mergers results in double charging, disrupted hosting and email server drop outs.
Customer service based in Malaysia, any issues are passed up to senior technicians who do not seem to exist.

If you want reliable service and email accounts that work, go elsewhere.

Its been 6 days since I raised a case about our Company emails & SMTP problems. They are ignoring the issues.
this is on the back of an abortive migration to AWS in March where our emails were down at the start of COVID for weeks.
The service is flaky at best.

Service has declined sharply from what was once a great offering. Now, their systems and security are unreliable, they are unresponsive, often taking weeks to respond to problems. Phone and chat lines are often down. There is a fee for everything - often the fees are hidden and cut off dates are misleading. Definitely not suitable for small business or non-tech people. All of their services are based in the Phillipines which shouldn't be an issue if staff were given the authority to act for customers but they aren't.

Poor support, very average interface. There are superior and cheaper providers out there.

No phone contact available for any reason. If you want to communicate with an unknown chat box with no recourse what so ever go ahead use them. If your business website and and emails go down ... good luck

We have now been without workable e-mail for over 3 months while Netregistry continues to bill us. We have had to sign up with another company for an interim e-mail account so that we can save our club from going under as a result. It is impossible to talk to anyone on the phone at Netregistry and the company won't even devulge the name of their CEO sighting for privacy reasons. Our last lot of correspondence to the company and to the nameless CEO has once again gone unanswered. Today, we continue to have zero service while this firm rakes in hundreds of dollars from our club which is a not-for-profit charitable organisation. Furthermore, the rating system should go as low as zero stars because that way it would give a true indication of their service. Our members are not very happy with this whole situation that Netregistry has caused, especially for the losses that our club and its members have had to occur.

Long term customer - Netregistry provided email hosting for me. Did the job, price ok, but very slow when help needed. Final straw: they migrated me to new servers that were incompatible with my email client without telling me. It took over a week of chasing to find out. I cancelled with them and transferred my service. I asked for a refund and got no reply. After reading reviews on this site and others I decided to suspend my credit card - sure enough they tried to charge me for the next month. I replaced my credit card. They kept trying to charge for each of the next 4 months, building up a debt of unpaid invoices. Each month I told them that they no longer provided me with a service and that they had not replied to my request for a refund. Finally I wrote to NSW Fair Trading. After providing them the info they required, 3 days later they told me that Netregistry had agreed to cancel all the outstanding invoices, refund me for the period of no emails, and pay compensation.

It appears that the customer advocacy is outsourced to a company called Arq group. In the end they were very polite and prompt in paying me, but a shame it took so long and needed NSW Fair Trading to get involved. 4 to 5 months banging my head against a brick wall means I can't rate more than one star. NSW Fair Trading, however: 5 stars!