NeverGroomed 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jason took the time to explain the benefits of the skis I was interested in for my son. He was friendly and knowledgeable. I really appreciate it!

Rated 5 out of 5 stars

I have always rented skis but decided to buy my own this year. What I thought was going to be a daunting task became a breeze with Nevergroomed. Jason guided me through the process helping me select 2... See more

Company replied

Rated 4 out of 5 stars

Good price, one of the few online retailers I found that will ship to Canada. Took a couple days after ordering before it shipped out, other than that good service.

Rated 5 out of 5 stars

Nevergroomed offers some great gear at great prices. I bought a new pair of skis and that night received a personal email about my order and it's status. I received updates throughout the shipping pro... See more

Company details

  1. Winter sport Store
  2. Sporting Goods Store

Written by the company

NeverGroomed, the ski equipment company, closed permanently in 2019. No business since has been given permission to use its snowflake logo or its past reviews.


Contact info

All reviews

(36)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent buying service with prompt …

Excellent buying service with prompt and accurate order notifications plus personalized customer service and specific product knowledge.

This is how it should be done.

May 12, 2017
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Thank you for the great review, Dave. Hopefully you've been out enjoying the skis over the past few weeks. Don't hesitate to reach out if you have any other questions for me. Enjoy the summer, and I look forward to seeing your name on future orders.

All the best,
Jason

Advertisement
Rated 5 out of 5 stars

Excellent service

Ordered the Folsom Raptures. They look sick. Can't wait to ski on them. The service is excellent. After placing the order, they immediately reached out to me to let me know about shipping and if there was anything else they could do to accommodate me. Highly recommend.

April 15, 2017
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Hi Jason,

Thank you for the great review! And sorry again for the 2-day delay in shipping. I'm pretty jealous right now sitting in the office while you're up ripping movie-worthy lines...

Looking forward to hearing how you like your new Raptures.

Cheers,
Jason

Rated 5 out of 5 stars

Shopped a few sites to find a 95 mm …

Shopped a few sites to find a 95 mm Look ski brake assembly, Never groomed got right back to me to answer an email inquiry. They had the assembly in stock. I ordered, they shipped next day, got it fast.
Never Groomed ROCKS!!

April 2, 2017
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Thank you for the great review, Stephen! Don't hesitate to reach out again when you're on the hunt for more gear--like new skis! Enjoy the rest of the season, and I look forward to hearing from you in the future.

All the best,
Jason

Rated 5 out of 5 stars

Great service!

Fast, nice, expert... perfect, thanks!!!

March 5, 2017
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Thank you for the great review, Gael! The picture of your son smiling with his new skis was one of the best things I've seen all winter. Enjoy, and please feel free to contact me for anything else you might need.

Cheers,
Jason

Rated 5 out of 5 stars

Excellent Service

I have always rented skis but decided to buy my own this year. What I thought was going to be a daunting task became a breeze with Nevergroomed. Jason guided me through the process helping me select 2 sets of skis (piste and powder), bindings and poles. Payment and shipment was easy and efficient. The package also came with some free gifts which was a pleasant surprise. I will be using them again in the future and I am recommending to friends.

February 7, 2017
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Thank you for the great review! Enjoy the tail end of winter on your new skis, and please don't hesitate to contact us for anything else.

-Jason

Advertisement
Rated 5 out of 5 stars

Excellent experience

I couldn't be happier with nevergroomed.com! The customer service was impeccable. Jason went above and beyond during the whole experience. He even went out of his way to make sure my skis arrived before a big trip. I would recommend these guys to anyone! Thanks Jason!

January 30, 2017
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Thank you, Matt! It was great talking with you. Hope your trip went well, and I look forward to hearing how the new skis treated you.

Cheers,
Jason

Rated 5 out of 5 stars

Great Experience!

Thank you for setting me up with my new ski's! They are fantastic!

December 6, 2016
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Happy to help! Thanks for the great review. Enjoy the winter on those new skis, and if the storm cycle really moves in, come on back for that pair of powder skis!

-Jason

Rated 5 out of 5 stars

Great experience

Fast shipping, great communication, and free swag. What else could I ask for?

November 2, 2016
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Hi Dan,

Thanks for the great review! Powder days will be unbelievable for you this winter on those new Mack 5s. Enjoy! Drop a few pillows and send pictures to make us all jealous.

Please let us know if we can help you with anything else.

Cheers,
-Jason

Rated 5 out of 5 stars

Customer Service is Top Notch!

You guys rock! Free schwag, cool hat, vid, stickers, and you sent me mounting and tuning instructions that were spot on, w/o me even asking. Incredibly well done!

October 13, 2016
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Thank you, John! You'll have a great time on those skis this winter. But get them mounted up and ready to go soon, because the first big early season dump is on its way to CO next week...

Enjoy!

-Jason

Advertisement
Rated 5 out of 5 stars

These guys are the best!

One of the best online buying experiences for me. It even felt like buying in person - excellent customer support. These guys know their product, like what they are doing and very knowledgeable! Thank you guys and keep doing a great job!

September 25, 2016
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

It's easy to be proud of feedback like this! Thank you for the very kind review, Andriy. Drop us a line this winter to let us know how the skis are working for you, and if you need bindings or other accessories to go with them, we'll have a full lineup ready to ship in the next few weeks.

Have a great ski season!

-Jason

Rated 5 out of 5 stars

Good skis

Easy, quality price, handmade American skis; what more could you ask for? Solid company

September 21, 2016
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Thanks for the great review, Robert. Enjoy your new skis this winter, and keep an eye out as we expand our content, bring in new brands, and start shipping a complete lineup of accessories, too.

We really do appreciate your business, and we look forward to setting you up on more quality gear in the future.

-Jason

Rated 5 out of 5 stars

Cheap prices, Very Freindly

I bought the wrong size skis on accident and Never Groomed went out of their way to fix the problem and have my skis at my door step in three days!

Thanks guys!

September 2, 2016
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

You let us know just in the nick of time! Thanks for the great review. I look forward to sending more great skis your way in the future.

Cheers,
Jason

Rated 5 out of 5 stars

Personalized Recommendation

Fantastic experience! These guys know their skis and provided me with a personalized recommendation. Great partner companies, great skis, and unrivaled service. (And, their videos are pretty cool, too!) Thanks, NeverGroomed!

August 27, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

First in service, first in quality

Recently bought a pair of D'Riddum FTs and had an excellent shopping experience. As of the first moment of contact, I have been guided with utmost professionalism when it turns to advising me what to buy. Asked me a lot of questions before directing me to this pair of skis because I am a first time buyer of powder skis. After I have decided what to buy, the handling of the shipping & payment was first class; literally, I have received my skis in Verbier/Switzerland within a few days. I was amazed. In a nutshell, first in service & first in quality. I would definitely buy again with NeverGroomed! Now, I just have to wait for the first proper powder this season to get the full experience…

March 18, 2016
Unprompted review
Rated 5 out of 5 stars

Informative, Helpful, and Professional

This company is very professional in their online presence and in their customer service. The staff and website are informative about the variety of skis they offer and which will best suit your needs. The co-founder has personal experience with these products and has created the company to ease the sale and distribution of custom made and independent skis that will provide you with the best skiing in the backcountry and in powder. The website is sleek, easy to use, and loaded with information. I enjoyed the experience of researching skis and picking out the best kind for me. I look forward to expanding my quiver with this company's help. I also appreciate their expanding social media presence, their wide variety of payment options, security, warranty, return policy, and their ability to accommodate and assist their customers. Additionally, the company name is clever and I approve of their logo. Keep up the good work.

February 19, 2016
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Thanks for the very nice review, Ian. Congratulations again on winning our drawing. I'll keep an eye out for those fat boards of yours when I'm in Tahoe!
-Jason

Rated 5 out of 5 stars

Awesome company

Great customer service, quick response time and most importantly they know their skis. I got the Folsom giver and it rips everywhere. Powder, crud, groomers it does not matter the giver shines everywhere. When I get another pair of skis it will be through these guys.

February 11, 2016
Unprompted review
NeverGroomed logo

Reply from NeverGroomed

Thanks for the great review, Dane. And glad those new skis are working well for you. I look forward to talking skis with you again in the future.
-Jason

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look