Nevilles Reviews 13

TrustScore 4 out of 5

4.0

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Company details

  1. Caterer

Information provided by various external sources

Nevilles are a leading provider of Tableware and Light Catering Equipment to the Foodservice Industry in the UK & Eire. A family owned and managed business; Nevilles supply their products through a network of distributors across both the UK & Eire. As a family owned and managed business, Nevilles places great value upon developing strong working relationships with our customers. Through our committed staff and the Genware product range, Nevilles is dedicated to supporting the growth and progress of our customers and to create a positive business experience.


Contact info

4.0

Great

TrustScore 4 out of 5

13 reviews

5-star
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Rated 5 out of 5 stars

5 star company

i have worked with Nevilles for many years and seen the company expand. Their products are robust and of high quality, with new lines coming in all the time. The customer service team are always helpful and polite and very quick at getting back to you when there is an issue. The team are very dedicated to their customers and i have known them to go the extra mile to complete a delivery on time as promised. The sales team are very helpful and have great knowledge of their products and are always happy to discuss alternatives if needed.

June 29, 2023
Unprompted review
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Rated 4 out of 5 stars

Whenever there is a problem they always…

Whenever there is a problem they always look into it and get back to us with a satisfactory conclusion.
Simon, in credit control, is always more than helpful.

January 29, 2019
Unprompted review
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Reply from Nevilles

Thank you Carol for the feedback, i have made sure Simon has received your feedback.

Rated 3 out of 5 stars

Lengthy back order delays

Generally good but some items can be on back order for months - I had some saucepans on b/o for about 4 months also the various wooden menu clipboards are regularly on b/o sometimes again for several months.

January 29, 2019
Unprompted review
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Reply from Nevilles

Thank you for the feedback Richard.
I have forwarded over the details of your feedback to the purchasing dept, I can see that your menu boards are due in next week and we have a very steady supply going forward.

Rated 5 out of 5 stars

industry trend setter

A leader in their sales support and after sales service . Their product range is current and trend setting

January 29, 2019
Unprompted review
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Rated 3 out of 5 stars

Missed Deliveries

Since January we have had a lot of missed deliveries, stock issues, missed samples (taking days to arrive) and general delays.

January 22, 2019
Unprompted review
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Reply from Nevilles

Many thanks for your feedback Sophie. We will be investigating these points further for you and also having your account manager contact you to follow up.

Rated 5 out of 5 stars

Great Company !!!

Great Company !!!

Friendly service, fast delivery, always inform about the status of the order, I recommend this supplier

January 22, 2019
Unprompted review
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Reply from Nevilles

Thank you for the feedback Joanna

Rated 5 out of 5 stars

Very good delivery service sales team…

Very good delivery service sales team always helpful, when i do order on line i can see what is in stock and what is not in stock and the products that are not in stock there`s a date when they expect to have stock very good

January 22, 2019
Unprompted review
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Reply from Nevilles

Thank you for the rating

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