Playing on mobile and got disconnected…
Playing on mobile and got disconnected during a bonus. Had to log in again and the game state wasnt saved, so I lost progress tbh.
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Playing on mobile and got disconnected during a bonus. Had to log in again and the game state wasnt saved, so I lost progress tbh.
I requested a deposit limit and it showed as confirmed but wasnt enforced. Only realized after I'd already spent more than I wanted to. Support eventually fixed it but by then the damage was done.
Tried to set deposit limit to 200 but the cashier kept showing my old limit for couple of days. Had to contact support multiple times before it actually applied.
The deposit went through on my bank statement yet the site balance stayed the same. I refreshed multiple times and even logged out and back in. Nothing worked.
Kept getting logged out after about 20 minutes of playing. Support chat said it might be a connection issue on my end but my wifi is fine.
Chat support gave me one answer, then when I asked a follow-up they said I needed to email instead. Closed the conversation while I was still typing my question.
Got my cashback reward but the amount deposited was considerably lower than promised. Asked for clarification and got no real answer from support.
Saturday afternoon I had a question about my bonus. The chat queue kept growing and I waited nearly an hour before someone finally responded.
Waited in queue for support then got disconnected mid-chat. They never reopened it and just sent an automated email pointing back to FAQs.
Got an email saying my bonus was good until next Thursday but when I logged in Wednesday it was already gone. Support said it expired the day before, so their email was wrong I guess.
My payout was supposedly approved on Friday but the money never arrived. Called support and they said to wait another week, no explanation given.
Set my limit to 25 weekly but the cashier let me deposit 80 straight after. Support said the delay was normal but it shouldnt be. Poor design really.
Submitted my ID documents for verification and it went through. Then I tried to withdraw and they wanted the exact same documents again. No explanation why they needed them a second time.
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