Certainly do the job! Neat clean lines unobtrusive easy to use Central bracket makes the blind bigger than measured luckily width meant didn’t have to use it Given current windy conditions if you... See more
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Really pleased with our bathroom blinds. The materials are exactly as advertised ( sample).The bathroom fitters had no problems fitting them. My one complaint ( only a minor one ) is there is no u... See more
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The blinds look great and fit well. Easy to install. Some small cover plates were missing but customer service team responded quickly to have them sent out. Came quickly but -1 star because no ETD or... See more
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Our original order was lost at the factory, so delivery was delayed. However, customer service once contacted were great and ensured a replacement was sent asap, and kept us informed. Blind is gre... See more
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Company details
Written by the company
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Written by the company
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Contact info
United Kingdom
- customer.services@newblinds.co.uk
- newblinds.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Nice blind
Nice blind, but you cannot call them for love nor money.
I have 5 more blinds I want to order, but some are complicated and need verbal advice.
April 1, 2025
Reply from Newblinds.co.uk
Thank you for your feedback, and I’m really sorry you’ve had trouble getting through to us. We never want anyone to feel stuck when they need advice, especially with more complex orders.
If you’d like, you can email us with your details and the best time to call, and we’ll arrange for a member of the team to ring you directly. We’re always happy to talk through the more complicated blinds to make sure everything is exactly right for your space.
We appreciate your patience and would love to help you with your next order.
Fast efficient service
January 13, 2026
Reply from Newblinds.co.uk
Hi Peter,
Thank you for your review.
We are happy to hear that you are please with the fast service you received on your Somfy Motor order with us 🙂
New kitchen blinds
New blinds arrived before Christmas as stated on ordering but power supply missing, had a couple of days before Christmas to dispatch but did not send till 6/1/26 then took till 12/1/26 to be delivered, so no working blinds over Christmas and new year.
January 12, 2026
Reply from Newblinds.co.uk
We're sorry that although the blinds arrived before Christmas, the missing power supply meant they couldn't be used over the Christmas and New Year period. We also apologise for the delay in dispatch.
We appreciate your patience and have noted your feedback.
Thank you!
The blinds are very good quality
The blinds are very good quality. Customer services are very helpful and from ordering to receiving my blinds was very quick. Altogether I was very pleased and would shop with Newblinds again.
December 25, 2025
Reply from Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.
Good quality blinds
Good quality blinds. But first one was delivered damaged. Customer services were excellent and arranged a replacement within a few days.
Very accurately measured and made and easy to fit.
November 4, 2025
Reply from Newblinds.co.uk
Hi Mr Philip Sketchley,
Many thanks for taking the time to send us a review, we are so glad you are happy with your Roller blind and with the service you have received 🙂
Good quality - great for our bifold doors
Quality is good. Very easy to put up. I was worried there’d be a big bunch of fabric at the top but I was pleasantly surprised at how little space they take when fully up. Definitely keep the room warmer and provide some privacy. wish I’d seen these before! We struggled a bit programming the remote but got there eventually (YouTube helped). Can highly recommend.
December 26, 2025
Reply from Newblinds.co.uk
Hi Heidi,
We are happy to hear you are pleased with the quality of your Electric Pleated blinds.
Thank you for taking the time out to send us a review we really appreciate it 🙂
Reply from Newblinds.co.uk
Hi John,
Thank you for taking the time to send us a review, we really appreciate it. So pleased to hear you are happy with the quality and delivery of your Venetian Blinds. 😊️
Excellent quality
Prompt delivery during the Christmas period. Impressive.
Also.... The quality is amazing, although I would expect that for the price.
Measure correctly folks. Makes sense.
December 26, 2025
Reply from Newblinds.co.uk
Thank you for your feedback. We're glad to hear you were impressed with the delivery time over Christmas and quality of the product. Accurate measurements are key, and we appreciate you highlighting that. Thank you!
Reply from Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
Arrived fairly promptly and well…
Arrived fairly promptly and well packed. No instructions enclosed. Slight difficulty with assembly. Very stiff to slide up and down when fitted in place so will just use tilt blades as often as possible. It looks nice though.
December 16, 2025
Reply from Newblinds.co.uk
Hello Brian,
I’m very sorry that the instructions were not included in the package with your blind — they should have been, and I apologise for the oversight.
The raise‑and‑lower operation can feel a little tight at first, as the blind is held under tension. This will ease slightly with use. However, if you’d prefer, we can provide guidance on how to release a small amount of tension to make the operation smoother. Please contact us on customer.service@newblinds.co.uk if you’d like those instructions and I’ll send them straight over
Reply from Newblinds.co.uk
Hello, I am delighted that you are so pleased with your no drill roller fly screen - Thank you for taking the time to review
Good blind at a decent price
So pleased with our blind. After being disappointed with another company, we went back to the drawing board and looked at Newblinds. We were able to find an extra large blind to fit our window which seemed impossible elsewhere. It was a really good price and arrived quickly. It looks fab in our window. My only gripe would be the lack of communication when the blind had been despatched and when we could expect delivery. Unbeknown to us, it had been delivered and left in our garden all weekend, with no notification. Worth it in the end though. Gemma was helpful too.
December 8, 2025
Unprompted review
Reply from Newblinds.co.uk
Hi Shauna,
Thank you for taking the time out to send your review. So pleased you are happy with your Venetian blind but really sorry about the courier issue, they should not just leave goods like this and if they do they should leave a card to explain where they have left the goods. We have reported this back to the Area rep for DX.
Great Blinds
Great company to deal with following my query. Fast delivery and the blinds fit perfectly.
November 28, 2025
Reply from Newblinds.co.uk
Hi mike - Thank you for taking the time to review, I am so pleased your Venetians fit so well
Item sent out very quickly & fast…
Item sent out very quickly & fast response when it was lost in the mail
Thanks for your help Gemma
November 24, 2025
Reply from Newblinds.co.uk
Thank you taking the time to review, I will ensure this is passed to Gemma
Excellent
The blinds arrived very well packaged and protected. Fitting was very easy, they are a tight fit, but they have to be. Whoever came up with the credit card measurement methodology was inspired! it makes things so much easier.
When I had a query re: delivery, my queries were answered very quickly and efficiently (Thanks Melanie) putting my mind at rest.
I've already placed two orders and will be ordering more in the new year.
December 2, 2025
Reply from Newblinds.co.uk
We’re delighted to hear the blinds arrived safely and that fitting was straightforward. It’s great to know the credit card measurement method made things easier for you—it was designed exactly with that in mind.
We’ll be sure to pass on your kind words to Melanie, who will be thrilled to know she was able to put your mind at rest. We truly appreciate your repeat orders and look forward to helping with your next project.
Good quality blinds
Good quality blinds and pleased with them. Only reason for 4 stars was a problem with the delivery which I had to chase up. Not sure if the company or the courier got it wrong but arrived quickly after I contacted them.
November 10, 2025
Reply from Newblinds.co.uk
Thank you for your kind words and for rating our blinds so highly—we’re delighted you’re pleased with the quality .
We’re sorry to hear about the delivery issue. Your feedback helps us improve, and we’ll continue working closely with our courier partners to ensure future deliveries are as seamless as possible.
Excellent service.
The blinds were well protected and we were very pleased with the quality.
December 1, 2025
Reply from Newblinds.co.uk
Hello Venda,
Thank you for taking the time to send us a review. We are so glad you are happy with the quality of the Roller blinds and with our service. 🙂
The order was placed and delivered the…
The order was placed and delivered the next day brilliant service and the product was spot on for the job.
November 25, 2025
Reply from Newblinds.co.uk
HI Andrea,
We're glad to knnow that you love the Fly Screen Mesh!
Thank you for choosing us, and we look forward to continuing to meet our expectations.
Poor quality shutters and disappointing customer experience
Original post: I purchased Perfect Fit shutter blinds from Newblinds.co.uk for just over £300, and unfortunately the experience has been extremely disappointing.
Fitting the blinds was difficult from the beginning because my window has a handle at the bottom. At point of purchase, I was asked for the window handle position and was charged extra for having window handles at the bottom, which led me to believe the blinds would be suitable and would come with a rebate (that additional £14.12 charge was only refunded after I complained upon receiving the blinds and finding there was no rebate).
Once installing the blinds after having to navigate the issues with the window handle, the quality issues were clear. The brackets didn’t seem strong enough to support the weight of the shutters. The blinds fell off the window frame multiple times and several slats broke into pieces. I have documented photos of this.
For context, I have Perfect Fit shutters from another company (Order Blinds) fitted on a different window in my home and those have been completely secure with no issues at all. For the window in question, I eventually removed the Newblinds.co.uk product altogether as they just kept falling off the window frame and replaced it blinds from a different supplier (Blinds2Go) — which fit perfectly and have caused no problems. This really highlighted the contrast in quality.
Due to the issues I experienced with the blinds from Newblinds.co.uk, I subsequently raised a dispute with American Express, but Newblinds.co.uk contested it and the bank ruled in their favour. I then took the matter to the Financial Ombudsman. Despite the photos I provided, they concluded there was insufficient evidence to prove the blinds were faulty without examination. I did not accept their final decision, as it does not reflect what actually happened. I believe I received a low quality product and I’m sharing my experience so others can make an informed decision. Based on the quality of the product I received and the overall customer experience, I would not purchase from Newblinds.co.uk again.
Update:
Thank you to Newblinds.co.uk for taking the time to respond. I’m adding this update so readers have the full picture from my experience as a genuine customer.
1. “All Perfect Fit Shutters are identical” – this has not matched my experience
I appreciate the explanation about the Louvolite system, but in practice the quality of my shutters from Newblinds.co.uk was noticeably poorer than the shutters I’ve bought from other suppliers, including Order Blinds.
The components may be from the same manufacturer, but other factors involved in the process clearly make a difference. My review reflects the product I personally received.
2. Window handle configuration
I followed the measuring instructions on the website, including selecting the bottom handle position exactly as shown.
Other suppliers I’ve used did not require the same additional charges, and the shutters from them fitted without the issues I experienced here.
Newblinds refunded the £14.12 additional charge as I previously stated, which I appreciate, but the this didn’t resolve the problems with stability which resulted in me spending even more money on replacements with another company.
3. Lack of evidence / photos
It’s true that they requested photos and videos. I provided the information I could at the time, but the shutters were not staying in place and repeatedly fell, which made it difficult to capture everything they asked for while trying to keep the panels from dropping.
Regardless, the shutters were not usable as delivered, which is ultimately what matters to me as a customer.
4. Independent review
As I mentioned in my initial post, American Express and the Financial Ombudsman Service assessed the dispute based on the information available to them, but I would like to highlight this is not the same as a technical inspection of the shutters in person. Their findings don’t change the fact that the product I received was faulty in use and below the standard I’ve had from other Louvolite suppliers.
My conclusion:
I’m glad Newblinds.co.uk have shared their perspective.
My review simply reflects my actual experience: the shutters supplied to me did not stay in place, and were not comparable in quality to identical-style shutters I’ve purchased from other companies. I stand by my feedback so future customers can make an informed decision. And based on my personal experience (I’ve essentially wasted £300), I would strongly advise potential customers to consider other suppliers instead.
January 26, 2025
Unprompted review
Reply from Newblinds.co.uk
Hi Doyin,
Thank you for taking the time to share your feedback. I’m genuinely sorry that you’ve had a disappointing experience.
I was personally involved in your correspondence, and I’d like to offer some clarification for readers based on the information we have on record. 
⸻
1. Product Quality – All Perfect Fit Shutters Use the Same Louvolite System
The “Perfect Fit Shutter Blinds” you purchased are made using the official Louvolite Perfect Fit Shutter system.
For customers reading this, it’s important to note:
• All retailers supplying this system—Newblinds.co.uk or otherwise—use identical Louvolite components (frames, slats, brackets, hardware).
• All fabricators use the same Louvolite software to process measurements, which determines every cut and assembly detail.
• In our production process, the key structural element, the stiles, are assembled by Louvolite themselves.
Because of this, there is no meaningful variation in product quality between retailers. If two companies supply Louvolite Perfect Fit Shutters to the same sizes and configuration, the shutters will be effectively identical.
⸻
2. Window Handle Position & Configuration
At the point of order, you provided:
• Width: 100.5 cm
• Drop: 97 cm
• Glass Size measurement
• Bead Depth: 23–24 mm (24 mm bracket)
• 2 shutter panels
• Handle at bottom (51 cm)
• Tilt control right side
Customers are not asked whether they want a rebate (cut-out). The window handle position determines the correct configuration.
With two shutter panels and a bottom-positioned handle, the correct solution is handle packers, not a rebate. A rebate cannot be cut at the central join between two panels.
Handle packers sit behind the handle to give it enough projection to clear the shutter frame. This is explained:
• In the help text next to “window handle position”, and
• In the FAQ section
Our team highlighted these resources during your query.
The packer kit carries a cost (hence the charge), but we refunded this as a gesture of goodwill as soon as you questioned it.
If this same order had been placed with any other Louvolite supplier, the product would have been supplied in the exact same configuration.
⸻
3. No Evidence Was Provided to Show a Product Fault
Although you reported issues with fitment and panels falling, we were never provided with the photos and further information needed to diagnose the issue.
Across several emails, we requested:
• Photos of the handle and projection
• Photos of bracket positions
• A side-on image showing bead depth and how the shutter frame engaged
• A video showing the frame disengaging
Without this, we could not determine whether the issue related to:
• Handle projection (packer requirement)
• Bead depth and bracket size
• Installation positioning
• Or any other installation-related factor
We are always happy to replace faulty parts or provide installation guidance, but cooperation is essential.
⸻
4. Independent Reviews Found No Evidence of a Product Defect
Your case was reviewed independently by American Express and the Financial Ombudsman Service.
Both concluded that there was not sufficient evidence of a manufacturing fault.
While you may disagree with their findings, it is an important part of the overall context.
⸻
Final Note
We take customer experience extremely seriously. The Louvolite Perfect Fit Shutter system is widely used across the industry, and when matched correctly to the window, it performs reliably.
If something is not right with a product, we will always work with the customer to diagnose and resolve it — but we do require the necessary information to do so.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
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