New Cakes Reviews 

I highly recommend cakes from New Cakes.Communication with staff is straightforward and very helpful.For many years im ordering cakes from them and they never disappointed me.The cake I have ordered was absolutely beautiful and tasted delicious.Definitely this is not last time I have made a order.Thank you so much and wishing you all the best in the future.

Fantastic service, incredible likeness to my brief and the tastiest cakes we’ve ever had.

Beautiful cake made to my requirements, looked amazing and tasted just as good, lovely light lemon sponge. Good communication too, highly recommend New Cakes!

Efficient company beautiful cake that tasted delicious

Great success for Sons 30th Birthday

Thank you

Cake was lovely my guests love It also my daughter so happy to have frozen theme. That's what she wanted. Left to last minute. New cakes fantastic very professional cake was fresh.

I previously used New Cakes for my parents’ 60th wedding anniversary and was very happy with both the cake and the service. Because of that positive experience, I trusted them again for their 65th — an important and may be last big Anniversary for them.

As I live 400 miles away and am disabled, I couldn’t be there in person, so I relied on everything going smoothly. Unfortunately, this time the experience caused a great deal of stress and disappointment.

I paid £12 for delivery, and the cake was dispatched on Friday for delivery on Monday, ready for a Tuesday lunchtime celebration. When I checked the delivery progress, I saw it had been delayed and had to contact New Cakes myself to find out what was happening. They confirmed the delay and said it would be expedited — it wasn’t.

I asked for a replacement cake with guaranteed next-day delivery before 10:30 am, but this was refused. I was assured the original cake would arrive by 10:30 am Tuesday. It actually arrived at 4:15 pm — long after the event ended.

My father (who is in care with dementia) and my nearly 90-year-old mother were meant to share this moment together. They missed that chance and will never get it again.

I was offered a refund but had to chase several times via email, WhatsApp, and web chat before receiving any response. Other poor reviews mention similar refund issues, which is concerning.

While I don’t understand why the refund for the cake was less than what I originally paid, after all the hassle involved I will accept that the compensation amount covers it, with a little to spare. I appreciate the gesture and the apology, but it doesn’t make up for the stress, upset, and disappointment caused by the experience.

Cakes are stunning and taste even better! (best cake I’ve ever had)
Incredibly talented at fondant designs. Very prompt and reliable delivery service.

Excellent customer service in designing and accommodating the custom cake idea we had. Final product looked great and was delicious!

Had reservations about ordering a cake via the internet but was so pleased with both the service and the cake. Cake arrived on time and looked and tasted fantastic! Definitely recommend 😊

Absolutely great service and super friendly. Shay was a great guy to deal with and went out of his way to make sure the cake we ordered was perfect for the occasion! I couldn't believe how quickly the cake was made and sent out.

I was very nervous about ordering such a special cake online with a company I had no experience with.
But New Cakes certainly came through for me.
Very easy and polite to communicate with. The cake was delivered on time. Exactly what I had asked for and tasted delicious.
I can’t thank them enough.

Easy to use website, excellent communication, cake arrived on requested day and came in really good protective packing, beautiful looking 60th anniversary cake and to top it all was utterly delicious . Thank you so much , I will use this company again

The cakes are really delicious and tasty. We have ordered with him now for more than 3 years and every time it has exceeded our expectations. Every year they made it more and more better. They are very good at themed cakes. You just give the design and he is ready to make it look wow.

Great cake which was exactly to details requested

Spotted the "Running" Cake, from New Cakes, on Google.
Just what I was looking for, for my son's 40th Birthday surprise party.
Exceptional service from Shay!
I sent a photo of my son & the little figure, on the cake, was decorated to show his beard / hairstyle 👍
Delivery was excellent, on time & the cake was beautifully & carefully packed.
Nedless to say, the cake was the BIGGEST success & absolutely delicious.
I have no hesitation in HIGHLY recommending New Cakes & would purchase again from them, in a heartbeat 👌
100% happy customer !

We recently ordered two 40th anniversary cakes from New Cakes on a very tight deadline, and the turnaround was the quickest I’ve ever seen! The quality of the cakes was fantastic. One was a vanilla sponge, light, soft, and absolutely delicious. The other was a chocolate cake shaped like a microwave, and it was a real hit with everyone.

We highly recommend New Cakes and will definitely be coming back for our next event. Thank you so much, New Cakes!

We had a chocolate cake for our 6 years old boy. All my request was delivered exactly as I aspected. Cake was fresh and delicious and looking as we wished.

I have used them a few times for various occasions including a Baby Shower and end of term teacher gifts.
They tasted delicious one set were chocolate and another were vanilla.
The designs were beautiful and so well
created.
The recipients of each set of cupcakes loved them and they made the occasions very special.

Couldn’t have thanked them enough for my boys 2nd birthday cake he’s sponge bob mad and it definitely didn’t disappoint I would really recommend them!

I wanted a cake to be delivered the following day, so made contact with New Cakes & to my amazement they said it would be possible. I ordered & paid for it over the phone and all I had to do was email across the picture. Initally I was impressed.
That soon changed... firstly noticing they had overcharged me by £12. I let them know immediately - they made an excuse but assured me they would refund this charge that afternoon (it took several reminders and 3 days later for them to reimburse me). After two phone calls and couple of texts we agreed on how the photo should be placed. I had no delivery information however it did arrive the following day. Sadly the cake was nothing like the picture advertised on the website and had significant damage. Firstly the cake was wrapped in a plastic bag with yellow ribbon in a box and there was a wrap around the cake itself which was clearly stuck to the wet inscription on the cake. The actual picture had a huge bubble going from the centre to the edge (right across the mouth on picture), there was ripples around the edges, small tears in the corner of picture which appeard to have slipped to one side. Clearly it had not been put on properly at all. The inscription was smudged. The bow was not attached to the cake. On contacting the company, I was amazed with their response, stating that 'due to the order and delivery time, the icing may have still been a little soft at the time of dispatch. Unfortunately, there was nothing further they could do in that moment without delaying the dispatch'. My point being if they could not have meet the deadline they should not have taken the order.
And then the bow they stated should have been secured with tape and should have been easily placed back into position but the pictures proved to them that was not the case. The photo damage was not even acknowledged. I now have to wait for them to take my issues to management to see if I can receive compensation.
The cake was a huge disappointment and looked nothing like that on the website. I could not present the cake for my son's 30th birthday due to the damage and had to buy a supermarket cake photo cake instead which was a fraction of the cost, no bubbles and a beautiful piped border. Taking 45 mins from start to finish!!!