New Cavendish Jewellers Reviews 

70
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and exceptionally knowledgeable during all of their showroom visits. People deeply appreciate the outstanding customer care, noting that the dedicated team always goes above and beyond to ensure complete satisfaction. Though some consumers have been loyal clients for many decades, others emphasize the remarkably quick, efficient, and reliable service for various jewelry repairs. Reviewers are consistently impressed by the welcoming atmosphere, beautiful product selections, and expert guidance provided throughout every single purchase process. Visitors highlight that interactions feel entirely personalized, making each transaction memorable and thoroughly enjoyable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, honest, and... See more

Service

Clients share positive opinions on service, highlighting outstanding commitment and great prices. Consumers... See more

Product

Reviewers highlight positive aspects of product quality, praising items received in immaculate condition and... See more

User experience

People report positive experiences with user experience, highlighting a welcoming, knowledgeable, and relaxed... See more

Customer service

Consumers find customer service to be exceptionally positive and reliable. People report that staff provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed the batteries changed in two vintage watches. The team at New Cavendish Jewellers could not have been more helpful, finding the best and most cost effective way to get the watches running ag... See more

Rated 5 out of 5 stars

Delighted with the service received. I was emailed with updates every step of the way and delivery was next day. Item immaculate and beautifully wrapped. Actually the only jeweller I could find who ha... See more

Company replied

Rated 5 out of 5 stars

Repaired a couple of gold chins and heirloom bracelets beautifully - never seen them so clean either which was an added bonus. Lovely friendly and helpful service - I highly recommend this shop and lo... See more

Rated 5 out of 5 stars

Had a stone reset, they did a fantastic job, explained exactly what was involved, took the time to hide a small chip so the ring looks better than when it came in. Friendly, professional and knowledge... See more


Company details

  1. Jewelry Store

Written by the company

Established in 1982, New Cavendish Jewellers has become one of London’s destination Boutique’s for luxury Watches & exquisitely curated fine Jewellery. Independent and family owned to this day, we are proud to offer a range of beautiful items all under one roof. Official agents for Breguet, Cartier, IWC, Jaeger-LeCoultre, Officine Panerai, NOMOS Glashutte and Tissot. Alongside our prestigious watches, we offer an extensive range of luxury Jewellery using stones as wide ranging as Rubies to Amethysts. A fully rounded Jeweller, we offer a full repair service from watch batteries on site to full Jewellery restorations in our dedicated workshop - discover more in-store and online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

70 reviews

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4.8

All reviews

(70)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

The best experience ever

The best experience ever , they really look after you , brilliant communication, they are not simply after a sale they want to be sure it’s perfect . I don’t need to go anywhere else

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

I have used New Cavendish Jewellers on…

I have used New Cavendish Jewellers on several occasions over the past 25yrs fir repairs and adjustments They’ve helped redesigning various pieces and always provided great courteous efficient service Thank you

July 29, 2025
Unprompted review
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Rated 5 out of 5 stars

New Cavendish Jewellers provide an…

New Cavendish Jewellers provide an amazing service. I have been going there for years and constantly recommend them to friends. A trustworthy and friendly service at reasonable prices. Highly recommend

August 18, 2025
Unprompted review
New Cavendish Jewellers logo

Reply from New Cavendish Jewellers

Thank you for your kind words, we look forward to seeing you again for many years to come!

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