New Era Energy Ltd. Reviews 

Have ordered though boiler juice three times and been given new era as the supplier. All three times they did not deliver on the day they had specified. They do not ring or let you know they are not coming. By 4pm nobody answers phones and you have to wait till the next day. They then try to tell you you have to wait for them to arrange another delivery slot. They used the same excuse that thei lorry had broken down on all three occasions. Terrible company, terrible service. Avoid at all costs.

Absolute abhorrent service. I placed and order and paid upfront. 1 week later another payment of £177 was taken from my account. I was told that £177 would take 5 days to be refunded, I was in Italy (my partners birthday) when we have to purchase new tickets due lockdown and airports. I asked for money to be transferred immediately as the situation was desperate. They did on the terms that once the original payment was to be refunded back to them which I agreed. That money never appeared in my account. I called recently to make a new purchase, I recieved a call form the FD. He told me as I threatened to go to social media when the original problem occurred. that my business was not welcomed EVEN THOUGH THE PROBLEM ORIGINATED BY THEM TAKING 2 PAYMENTs OUT OF MY ACCOUNT FOR 1 BARREL. So will now move on my promise and give New Era a negative review. If this is how they treat customers I have no problem in recommending the many other companies that do fuel and deliver in the area. A sham and rude company with a total dick head of an FD.

Be aware these people do not telephone or let you know they have arrived then after ringing several times they say someone will get back to you then surprise you get an email saying you owe them £20 for no access do not use ordered through boiler juice

Delivery doesn`t arrive on day specified. Give benefit of doubt they maybe busier than expected so just wait few more days, still nothing, not even a courtesy call. Phoned them a week later to be told driver attempted delivery on the day at 8.00. I was in and there was no knock on the front door and I didnt ever see a fuel tanker outside my house. So the company charges me a missed delivery fee. Looked on credit card and £60 had been debited before then £40 credited back a few days later. They said they will credit me the fee back so will be waiting for the outstanding £20.
Why didnt the driver post something through the door, why didnt the company call to enquire about one of their customers not getting the oil he had ordered. Very strange, seems like they were happy just to take the money as quickly as possible without discussion.

Cannot fault New Era; friendly staff, quick service and they always go above and beyond to get deliveries to us on time no matter the situation or location. We've dealt with them for several years now and wouldn't go to anyone else!

Excellent Service

Dishonest, unreliable, not trustworthy, Do not use this company, Two days I sat waiting for these people to turn up ,and surprise surprise they didn’t , they don’t inform you, they don’t tell you anything they just leave you sitting there ,them they come out with ever excuses in the book as to why they didn’t turn up