New idol ModelReviews 

616
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and encouraging demeanor, making them feel at ease and confident during their sessions. Many people highlight the exceptional user experience, noting that the process was smooth, enjoyable, and exceeded their expectations, even for newcomers. The service provided, including makeup, photography, and overall guidance, is frequently described as professional and of high quality, leading to stunning results and agency placements. However, some people mentioned dissatisfaction with the pricing, finding the costs for portfolios and packages to be excessively high and not clearly communicated upfront. A few other people also felt that the customer service could be more transparent regarding additional costs and support after the initial purchase.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing the team as friendly, professional, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, enjoyable, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the professional and supportive... See more

Price

Customers consistently express dissatisfaction with the pricing, often finding costs to be exorbitant and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising helpful and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic! Lovely people. What I loved about the team, everybody was very upfront. Incredible portfolio images and 2 agencies contracts now signed! I am Mature model looking for extra in... See more

Company replied

Rated 5 out of 5 stars

I was absolutely nervous attending this shoot yesterday. Didn’t think I’d be signed up! The make up artist got my make up perfectly! Matching my skin tone! I now have a better idea on applying make u... See more

Company replied

Rated 5 out of 5 stars

I can honestly say my experience at New Idol Manchester exceeded expectations. The team were fabulous — friendly, professional and so encouraging. The studio itself is stunning and creates such a... See more

Company replied

Rated 5 out of 5 stars

It was a real pleasure working with such wonderful people, starting with the woman who did my makeup and hair. Marta, who took my photos, was very thorough and helpful. Considering it was my first pho... See more

Company replied


Company details

  1. Photographer

Written by the company

New Idol Models is the UK's Number 1 most trusted Brand and leading Mature and All ages model support service. We are dedicated to providing long-term career strategies, connecting models with top agencies, and offering the tools they need to succeed. New Idol Models is a leading model support platform and not an agency and does not guarantee work, our success comes from identifying aspiring models and providing them with the marketing resources and guidance necessary to excel in the industry. We work with all ages, sizes, and types, firmly believing that with the right support, anyone can thrive. We understand that starting a career in modeling can be overwhelming and confusing. But don't worry, we're here to help. With over 14 years of industry experience advising aspiring models, we continue to support those we believe have real potential until they are signed by an agency or confidently freelancing. At New Idol Models, we provide expert advice on your model potential, help you understand which types of modeling suit you best, and if you're serious about pursuing a career, we'll guide you in creating and building a professional portfolio. We have state-of-the-art studios in London, Birmingham, and Manchester to help you get started. Our clients return to us time and time again because we are transparent and honest from the very start. Our goal is for everyone to walk away happy, with clear direction and confidence in their future. For regular updates on safety, guidance, and industry insights, be sure to follow us on Instagram. https://www.instagram.com/newidolmodel/


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

616 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(616)

225 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome day

Awesome day, great communication! Calls and emails, along with advice. Day of my test shoot was perfect, hair, make-up all the perfect look by professionals for great shots! I got signed! See you on the catwalk!

June 13, 2026
Unprompted review
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Reply from New idol Model

Hi Sera,

Thank you so much for your wonderful review!

We're delighted to hear that you had such an awesome experience from the very first call and email right through to your test shoot. Our team works hard to ensure every client feels welcomed, supported and confident, so it's fantastic to know that the hair, make-up and photography all came together to create the perfect look for you.

Congratulations on being signed! We are incredibly excited for you and can't wait to see where your modelling journey takes you.

We wish you every success and look forward to welcoming you back to the studio in the future.

Best Wishes,
New Idol Model

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Rated 5 out of 5 stars

Really great experience

Really great experience - so supportive and fun!

June 12, 2026
Unprompted review
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Reply from New idol Model

Hi Terry,

Thank you for your lovely review!

We're so pleased to hear that you had a really great experience with us. Creating a supportive, friendly and enjoyable atmosphere is something we pride ourselves on, so it's wonderful to know that came across during your visit.

It was a pleasure to be part of your modelling journey, and we hope to see you again in the future. Wishing you every success and lots of fun along the way!

Best Wishes,
New Idol Model

Rated 5 out of 5 stars

Fantastic Experience!

I was absolutely nervous attending this shoot yesterday. Didn’t think I’d be signed up! The make up artist got my make up perfectly! Matching my skin tone! I now have a better idea on applying make up!
The pictures were absolutely stunning and worth the money! The staff are friendly, the photographer gave me ideas on how to pose, friendly and professional. Highly recommend this company if you want to join an agency.

June 9, 2026
Unprompted review
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Reply from New idol Model

Hi Lizzie,

Thank you so much for your lovely review. It was lovely seeing you at the studio in London. It was a real pleasure!

We're delighted to hear that our team helped put your nerves at ease and that you had such a positive experience with us. It's wonderful to know that you were happy with your make-up, enjoyed the photoshoot, and found the guidance from our photographer both helpful and professional.

Our aim is to create a relaxed and enjoyable environment where everyone can feel confident in front of the camera, so it's fantastic to hear that you left feeling pleased with your images and experience.

Thank you for your recommendation and for choosing New Idol Models. We wish you every success on your modelling journey and hope to see you again in the future.

Best Wishes,
The New Idol Models Team

Rated 5 out of 5 stars

Great experience- a lot of fun

Great experience- a lot of fun - and make me feel really relaxed

June 10, 2026
Unprompted review
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Reply from New idol Model

Hi Angela,

Thank you so much for the kind and honest Review!

Best Wishes,
New Idol Model.

Rated 5 out of 5 stars

Good experiance

Good experiance, very helpful cant wait to for more. Prices very reasonable.

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you for your wonderful review! We're so glad to hear you had a great experience and found our team helpful. It's also great to know that you feel our prices are reasonable. We truly appreciate your support and look forward to seeing you again soon. We can't wait to help you with more in the future!

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Rated 5 out of 5 stars

Fabulous

Great day today. Fabulous advice, honest and supportive feedback.

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you for your wonderful review! We're so pleased to hear that you had a great day with us. Providing honest advice and supportive guidance is something we take great pride in, so it's fantastic to know that you found the experience helpful and enjoyable. We truly appreciate your feedback and look forward to welcoming you back again soon!

Rated 5 out of 5 stars

All staff were welcoming and very…

All staff were welcoming and very helpful
³
Photographer was experienced, kind and encouraging

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you, Leah, for your lovely review! We're delighted to hear that you found our team welcoming and helpful throughout your visit. It's wonderful to know that your photographer's experience, kindness, and encouragement helped make your experience a positive one. We truly appreciate your feedback and hope to welcome you back again soon!

Rated 5 out of 5 stars

Plain honest review here

Plain honest review here, I explained in autistic and have a neurological disorder and they were all so amazing, kind and supportive. Very honest with chosing images and what feels right with you.
THIS PLACE IS LEGIT GUYS

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your honest and heartfelt review. We're truly grateful that you felt comfortable sharing your needs with us, and we're delighted to hear that our team made you feel supported, respected, and at ease throughout your experience.

We believe every client deserves a welcoming and positive environment, and it's wonderful to know that our honest guidance helped you choose images that felt right for you. Your kind words and recommendation mean a great deal to us.

Thank you for trusting us, and we hope to welcome you back again in the future!

Rated 5 out of 5 stars

Yeah it's good and enjoy

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you for your review! We're so pleased to hear that you enjoyed your experience with us. We appreciate you taking the time to share your feedback and hope to see you again soon for another great experience!

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Rated 5 out of 5 stars

59th Birthday Photo shoot.

Had a great experience today, with wonderful staff and atmosphere. Everyone made me feel comfortable and relaxed. 🙂

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your lovely review! We're delighted to hear that you had a great experience celebrating your 59th birthday with us. It's wonderful to know that our team helped you feel comfortable, relaxed, and welcomed throughout your photo shoot. We hope the photographs serve as a beautiful reminder of this special occasion. Thank you for choosing to celebrate with us, and we wish you a very happy birthday!

Rated 5 out of 5 stars

I have had a wonderful experience from…

I have had a wonderful experience from the second I walked in the door. Feeling slightly anxious, I was made to feel totally at ease with Kirsten , Ewa and the makeup artist.
Everything was explained and talked through with me every step of the way , making sure I was happy with everything which was so lovely and very much appreciated.
Fabulous team of wonderful ladies , thank you.
Sarah

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your wonderful review, Sarah! We're delighted to hear that you had such a positive experience from the moment you arrived. We understand that photo shoots can sometimes feel a little daunting, so it's wonderful to know that Kirsten, Ewa, and our makeup artist helped you feel comfortable and at ease throughout the process.

We're pleased that you felt well informed and supported every step of the way, as ensuring our clients feel confident and happy with their experience is very important to us. Your kind words mean so much to the entire team.

Thank you for choosing us, and we hope to welcome you back again in the future!

Rated 5 out of 5 stars

Excellent experience

Excellent experience, excellent service! Very reassuring.

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you for your wonderful review! We're delighted to hear that you had an excellent experience and received excellent service. It's especially rewarding to know that our team helped you feel reassured throughout your visit. We truly appreciate your feedback and look forward to welcoming you back again in the future!

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere! Easy going and friendly people. Professional environment.

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you for your kind review! We're so pleased to hear that you enjoyed the atmosphere and found our team easy-going, friendly, and professional. Creating a welcoming environment where our clients feel comfortable is very important to us. We truly appreciate your feedback and hope to see you again soon!

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Rated 5 out of 5 stars

Very friendly staff and humble.humble…

Very friendly staff and humble.humble and kind .very informative .thanks to the makeup ,photographer and the lady who showed me the pictures.Ive left very happy..tha kyou very much! Highly recommended x

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your lovely review, Amina! We're delighted to hear that you found our team friendly, kind, and informative throughout your visit. It's wonderful to know that the makeup artist, photographer, and viewing consultant all helped make your experience such a positive one.

We're especially pleased that you left feeling happy and confident. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

Thank you for choosing us, and we hope to welcome you back again soon!

Rated 5 out of 5 stars

Very well organised outfit

Very well organised outfit, and user friendly too.

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you for your kind review! We're delighted to hear that you found the experience well organised and user-friendly. We work hard to ensure everything runs smoothly and that our clients feel comfortable throughout the process. We truly appreciate your feedback and hope to welcome you back again in the future!

Rated 5 out of 5 stars

Great day fantastic experience

Great day fantastic experience , very nice photographer

June 7, 2026
Unprompted review
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Reply from New idol Model

Thank you for your lovely review! We're so pleased to hear that you had a great day and a fantastic experience with us. It's wonderful to know that you enjoyed working with your photographer and that they helped make your visit a positive one. We truly appreciate your feedback and hope to welcome you back again soon!

Rated 5 out of 5 stars

Very easy process

Very easy process, photos quicker than I thought, but friendly staff and a good experience.

June 6, 2026
Unprompted review
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Reply from New idol Model

Thank you for your kind review, Ian! We're delighted to hear that you found the process easy and that the experience exceeded your expectations. It's great to know that our friendly team helped make your visit enjoyable and that everything ran smoothly. We truly appreciate your feedback and hope to welcome you back again in the future!

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Rated 5 out of 5 stars

Relaxing atmosphere

Relaxing atmosphere, kind and supportive team

June 6, 2026
Unprompted review
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Reply from New idol Model

Thank you for your lovely review! We're so pleased to hear that you enjoyed the relaxing atmosphere and found our team kind and supportive. Creating a comfortable and welcoming experience is very important to us, so your feedback truly means a lot. We really appreciate you taking the time to share your experience and hope to see you again soon!

Rated 1 out of 5 stars

Well the shoot was perfect

Well the shoot was perfect. But when it comes to my appearance refund £50,it comes in the form of 1 image not monetary format. If you don't stump up £550.00 minimum on the spot for a portfolio it's goodbye and thanks for coming.
It appears money making at the final discussion.

May 30, 2026
Unprompted review
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Reply from New idol Model

Hi Hidehi,

Thank you for your feedback.

We're pleased to hear that you enjoyed your photoshoot experience and found the shoot itself to be perfect.

To clarify, the £50 booking deposit paid when securing an appointment is not a portfolio fee. As explained at the time of booking, the deposit is fully refundable or can be used towards image purchases on the day. Clients who choose not to purchase a portfolio are still able to redeem the value of their deposit against an image.

There is absolutely no obligation to purchase a portfolio package. All portfolio options, products and pricing are discussed after the photoshoot experience, allowing clients to make an informed decision based on the images produced. Many clients choose to purchase a package, while others simply enjoy the experience and redeem their deposit against an image.

We're sorry if you felt uncomfortable during the final consultation, as that is never our intention. We appreciate your feedback and wish you all the best moving forward. We noticed you left some great feedback as well which the team are very happy about. We would love to see you back at the studio in the future!

Best Wishes,
New Idol Model

Rated 5 out of 5 stars

Great experience and enjoy the shooting…

Great experience and enjoy the shooting and makeover time here!

May 30, 2026
Unprompted review
New idol Model logo

Reply from New idol Model

Thank you for your lovely review! We're so pleased to hear that you had a great experience and enjoyed both the shoot and makeover. It's wonderful to know our team helped make your time with us comfortable and enjoyable. We really appreciate your feedback and hope to see you again soon!

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