New idol Model Reviews 

619
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and welcoming, making them feel at ease and confident throughout the process. Many people found the overall service and user experience to be exceptional, highlighting the smooth operations and the quality of the portfolio images. Reviewers frequently enjoyed the photoshoots, describing them as fun and rewarding, often leading to successful agency placements. However, some customers also noted that the packages offered were expensive, with reports of costs ranging significantly. A few people mentioned feeling pressured during the sales discussion to purchase larger packages, and some found the pricing structure or additional costs unclear.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing it as enjoyable, amazing,... See more

Service

Reviewers mention positive feedback about service, with many praising the professional and supportive... See more

Price

Customers had negative experiences with price, reporting feeling uncomfortable and disappointed by unexpected... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic! Lovely people. What I loved about the team, everybody was very upfront. Incredible portfolio images and 2 agencies contracts now signed! I am Mature model looking for extra in... See more

Company replied

Rated 5 out of 5 stars

I can honestly say my experience at New Idol Manchester exceeded expectations. The team were fabulous — friendly, professional and so encouraging. The studio itself is stunning and creates such a... See more

Company replied

Rated 5 out of 5 stars

I was absolutely nervous attending this shoot yesterday. Didn’t think I’d be signed up! The make up artist got my make up perfectly! Matching my skin tone! I now have a better idea on applying make u... See more

Company replied

Rated 5 out of 5 stars

It was a real pleasure working with such wonderful people, starting with the woman who did my makeup and hair. Marta, who took my photos, was very thorough and helpful. Considering it was my first pho... See more

Company replied


Company details

  1. Photographer

Written by the company

New Idol Models is the UK's Number 1 most trusted Brand and leading Mature and All ages model support service. We are dedicated to providing long-term career strategies, connecting models with top agencies, and offering the tools they need to succeed. New Idol Models is a leading model support platform and not an agency and does not guarantee work, our success comes from identifying aspiring models and providing them with the marketing resources and guidance necessary to excel in the industry. We work with all ages, sizes, and types, firmly believing that with the right support, anyone can thrive. We understand that starting a career in modeling can be overwhelming and confusing. But don't worry, we're here to help. With over 14 years of industry experience advising aspiring models, we continue to support those we believe have real potential until they are signed by an agency or confidently freelancing. At New Idol Models, we provide expert advice on your model potential, help you understand which types of modeling suit you best, and if you're serious about pursuing a career, we'll guide you in creating and building a professional portfolio. We have state-of-the-art studios in London, Birmingham, and Manchester to help you get started. Our clients return to us time and time again because we are transparent and honest from the very start. Our goal is for everyone to walk away happy, with clear direction and confidence in their future. For regular updates on safety, guidance, and industry insights, be sure to follow us on Instagram. https://www.instagram.com/newidolmodel/


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(619)

229 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly professional service, a great experience!

I was welcomed outside by Ewa who immediately made me feel welcome and explained the way the session would go. She also makes great cups of tea!
Libby the makeup artist listened to my colour preferences and did a fantastic job of taking it to a better level than I could ever hope to achieve.
The photo shoot itself was with Kirsten, who made me feel immediately at ease both in the studio and outside on location, suggesting flattering poses that I’d never have thought of myself. The time flew by and I thoroughly enjoyed allowing my inner “camera hog” to live her best life!
Then a very comprehensive and empowering debrief with Kimberley who explained all my options and brought the whole experience together.
Totally enjoyable day and highly recommended to anyone who wants to see themselves in their best light.

April 23, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for this wonderful and detailed feedback! We’re absolutely delighted to hear how much you enjoyed your experience from start to finish.

It’s lovely to know that Ewa made you feel welcome right away (and kept you going with a good cup of tea!), that Libby brought your vision to life with your makeup, and that Kirsten helped you feel confident and at ease throughout the shoot—bringing out your inner “camera hog” sounds like a lot of fun! We’re also so pleased Kimberley was able to round everything off with an empowering and informative debrief.

Your kind words mean a lot to the whole team, and we’re thrilled you’d recommend us. We hope to welcome you back again for another fantastic experience!

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Rated 4 out of 5 stars

I was made very welcome and thing ran…

I was made very welcome and thing ran smoothly the whole experience was good. Give it a go.👌

April 23, 2026
Unprompted review
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Reply from New idol Model

Thank you for your great feedback! We’re so glad you felt welcome and that everything ran smoothly from start to finish. It’s wonderful to hear you had a positive experience, and we really appreciate you encouraging others to give it a go. We hope to see you again soon!

Rated 5 out of 5 stars

I really enjoyed the experience

I really enjoyed the experience. It was really liberating and empowering. The team were friendly and supportive.

April 23, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your kind words! We’re delighted to hear that you found the experience liberating and empowering—that’s exactly what we aim for. It’s also wonderful to know our team made you feel supported and welcomed. We truly appreciate you taking the time to share your feedback and hope to see you again soon!

Rated 5 out of 5 stars

Very honest and clear about the…

Very honest and clear about the process, and set ne up with 4 agencies the next day

April 19, 2026
Unprompted review
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Reply from New idol Model

Thank you for your kind feedback! I'm really glad to hear you found the process clear and straightforward. It was a pleasure helping you, and I’m happy we could connect you with agencies so quickly. Wishing you the best of luck moving forward—feel free to reach out if you need anything else!

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Rated 5 out of 5 stars

I can genuinely say that this was one…

I can genuinely say that this was one of the best experiences I’ve had
I had never done this kind of thing before and was very nervous. I need not have worried the experience was amazing the people I worked with on the day from New Idol Models were incredible and made me feel so at ease. In particular I would like to mention the following people who made the day a day to remember
Charlotte, Kirsten, Kim
Amazing

April 12, 2026
Unprompted review
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Reply from New idol Model

Hi Helen,

Thank you so much for your kind words we really appreciate you taking the time to share your experience.

We’re delighted to hear that your first shoot with us felt so positive and that any initial nerves quickly disappeared. Creating a relaxed, welcoming environment is incredibly important to us, so it’s great to know the team made you feel at ease throughout the day.

Charlotte, Kirsten, and Kim will be absolutely thrilled to hear your feedback — we’ll be sure to pass this on to them.

We’re excited to continue supporting you on your journey, and if you haven’t already, feel free to check out our Instagram to see more of our recent work and success stories. https://www.instagram.com/newidolmodel

Best Wishes,
New Idol Models Team

Rated 5 out of 5 stars

I arrived early and we got started…

I arrived early and we got started right away. It was a fab experience and everyone was lovely. I am excited to continue with this opportunity and look forward to receiving support to get work as a model.

April 11, 2026
Unprompted review
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Reply from New idol Model

Hi Gill,

Thank you so much for your lovely feedback!

We’re really pleased to hear you had such a great experience and that everything ran smoothly from the moment you arrived. Our team will be delighted to know you felt comfortable and well looked after throughout.

It’s fantastic to hear you’re excited about moving forward that’s exactly what we aim for. As part of your journey, our aftercare team will be on hand to support you, including guidance on presenting your portfolio and submitting to agencies and opportunities.

With over 12 years of experience in the industry, we’re here to give you the best possible start and ongoing support.

We look forward to seeing how you get on — and don’t forget to check out our Instagram for inspiration and updates!

Best Wishes,
New Idol Models Team

Rated 5 out of 5 stars

great experience! thank you

I was really excited to get into the studio today I just went with the flow and enjoyed myself. The staff were so friendly and professional and made me feel at ease and I learned lot's too on how to pose. The pictures turned out very well and I did purchase them thank you for your kind words

April 11, 2026
Unprompted review
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Reply from New idol Model

HI Christine,

hank you so much for your fantastic feedback.

We’re really pleased to hear that you came in excited and were able to fully enjoy the experience — that relaxed, “go with the flow” energy is exactly what helps bring out the best in every shoot. It’s great to know the team made you feel comfortable and supported, while also giving you valuable guidance on posing.

We’re delighted that you loved your images and chose to invest in your portfolio — it’s a powerful step towards opening up real opportunities.

With over 12 years of experience, our focus is always on delivering a professional, confidence-building experience from start to finish.

If you’d like to see more of our recent work and client journeys, feel free to check out our Instagram.

Thank you again for choosing New Idol Models.

Best Wishes,
New Idol Models Team

Rated 5 out of 5 stars

Great experience

Great experience, had a lovely day👍

April 11, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your kind words! 😊 We’re really glad to hear you had a lovely day and a great experience with us. It means a lot, and we hope to welcome you back again soon!

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Rated 2 out of 5 stars

I had a great set of photos but the…

I had a great set of photos but the website and Z card that my £1,900 Gold package promised, never materialised and the Aftercare was virtually non existent. I wrote a good initial review but need to alert others that the promised service did not come about.

March 20, 2026
Unprompted review
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Reply from New idol Model

Hi Amanda,

Thank you for your feedback, and we’re really pleased to hear that you were happy with your photos — that’s always our top priority.

We’re sorry to hear that you feel the website, Z card, and aftercare did not meet your expectations. These elements are included within your package, however they are part of a structured aftercare process which requires activation and communication following your shoot.

Our aftercare team is in place to guide you through this stage, including portfolio setup, Z card design, and ongoing support with agency submissions. We can see that this process may not have been fully completed in your case, and we would genuinely like the opportunity to resolve this for you.

Please contact our team directly so we can prioritise your account and ensure everything included in your Gold package is fulfilled as intended.

We pride ourselves on over 12 years of experience delivering a transparent and supportive service, and we’re committed to making sure every client receives the full value of what they’ve invested in.

You can also view more of our recent client journeys and outcomes on our Instagram.

We look forward to resolving this for you.

02073900457
aftercare@newidolmodel.co.uk

We look forward to speak to you soon!

Best Wishes,
New Idol Model.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Scam.

Scam.

Use of bully tactics to buy riduculously expensive photos.

Promises of contracts but no contact after being initially hounded.

Contacted by agencies requiring deposits.

Stay clear.

March 28, 2026
Unprompted review
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Reply from New idol Model

Hi,

We take reviews very seriously, however we do not recognise this as a genuine customer experience and have been unable to match these claims to any client within our system.

As a result, this review has been formally reported and flagged for investigation.

For clarity, New Idol Models is a portfolio and modelling support service. We do not guarantee modelling work or contracts, and this is clearly communicated before and during every client experience. All purchases are made voluntarily, with full pricing transparency provided on the day.

If you believe this review relates to a genuine visit, we ask that you contact us directly with your full name and appointment details so we can investigate thoroughly.

Kind regards,
New Idol Models Team

Rated 5 out of 5 stars

Beautiful make up and hair

Amazing experience, beautiful makeup and hair by a lovely lady Maggie. It was my first photoshoot and it was so much fun.I loved my pictures.Very professional studio. Highly recommend!

February 7, 2026
Unprompted review
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Reply from New idol Model

Hi Anna,

We’re really pleased to hear that you had such an amazing first photoshoot experience. Maggie will be thrilled to know how much you loved your hair and make-up she’s fantastic at helping our clients feel confident and camera-ready.

It’s great to hear that you had fun throughout the shoot and loved your images. That’s exactly what we aim for — a professional, relaxed environment where you can enjoy the experience while creating a strong portfolio.

Your photos are such an important investment in opening up real opportunities moving forward, so we’re excited for you to take those next steps.

Thank you again for recommending us and we hope to see you again soon!

New Idol Models Team

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Rated 5 out of 5 stars

Had such a lovely experience

Had such a lovely experience! The photography studio was professional and welcoming, and the makeup artist Maggie did an amazing job. Everything turned out beautifully - highly recommend!

February 4, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your kind words!

We’re delighted to hear you had such a lovely experience with us and that you felt welcomed and comfortable throughout your time in the studio. It’s great to know you were happy with how everything turned out, and we’ll be sure to pass your compliments on to Maggie; she’ll be thrilled to hear them.

We really appreciate your recommendation and hope to see you again in the future!

Rated 5 out of 5 stars

I had a fantastic experience at impact…

I had a fantastic experience at impact digital studio. The team was supportive and professional.
I had hair and makeup done, and the photographer styled my outfits. We did 4 different looks. I was directed how to pose - so no need to be experienced! thank you for such a great time and pictures.

March 7, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your lovely review, Marta!

We’re so pleased to hear you had a fantastic experience with us at Impact Digital Studio. It’s great to know our team made you feel supported and guided throughout the shoot, especially with posing, styling, and your different looks.

We’re also glad you enjoyed the hair and makeup and are happy with your photos!

Thank you again for your kind words, and we hope to welcome you back again in the future. 😊

Rated 4 out of 5 stars

Was a great day

I had a lovely experience. Everyone was so lovely and welcoming

March 28, 2026
Unprompted review
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Reply from New idol Model

Thank you for your kind words!

We’re so happy to hear you had a great day and felt welcomed by the team. Creating a friendly and comfortable environment is really important to us, so it means a lot to know you had a lovely experience.

We hope to see you again soon. 😊

Rated 5 out of 5 stars

Wow.....

Wow...... what an A-M-A-Z-I-N-G experience. All the staff were fabulous. I had no idea what I was doing but was put at ease straight away. I was given clear direction on body shape / positions ect.
I felt like a superstar and was treated as such.
The viewing was incredible and everything was explained. Which was extremely helpful because it was all new to me.
Definitely recommended 👌

March 28, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your amazing review!

We’re absolutely thrilled to hear you had such a fantastic experience with us. It’s great to know our team made you feel at ease from the very start and supported you throughout; especially as it was all new to you.

We love that you felt like a superstar; that’s exactly the experience we aim to create for every client!

Thank you again for your recommendation, and we hope to welcome you back again soon. 😊

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Rated 4 out of 5 stars

I love the team in the studio they are…

I love the team in the studio they are good and friendly. But the head office should be more clear about the information prio appointement.

March 28, 2026
Unprompted review
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Reply from New idol Model

Thank you for your feedback!

We’re really pleased to hear that you had a positive experience with our studio team and found them friendly and supportive, we’ll be sure to pass that on to them.

We also appreciate your comments regarding communication from the head office prior to your appointment. Your feedback is important, and we will take this on board to help improve clarity and ensure a smoother experience for all our clients.

Thank you again for sharing your thoughts, and we hope to welcome you back in the future. 😊

Rated 5 out of 5 stars

Felt comfortable the whole time…

Felt comfortable the whole time photographer and everyone here was really nice and the whole atmosphere itself was a comfortable environment

March 28, 2026
Unprompted review
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Reply from New idol Model

Thank you so much for your kind review!

We’re really happy to hear that you felt comfortable throughout your time with us; that’s exactly the environment we aim to create for every client. It’s great to know our team and photographer helped make your experience such a positive one.

We truly appreciate your feedback and hope to see you again soon. 😊

Rated 5 out of 5 stars

I came with my 5-year-old daughter for…

I came with my 5-year-old daughter for her first modelling portfolio, and she loved it! Maggie did such an adorable hairstyle, and Marta was so engaging and playful, which made the whole experience fun and easy for a child. Highly recommending

March 26, 2026
Unprompted review
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Reply from New idol Model

Hi Kamila,

Thank you so much for your lovely feedback!

We’re so pleased to hear that your daughter had such a great first experience that’s exactly what we aim for, especially with our younger models. It’s wonderful to know Maggie created such a beautiful hairstyle and that Marta made the shoot fun, engaging, and easy for her. Creating a relaxed, playful environment is key to bringing out those natural smiles and confidence.

Moments like these are so important, and having a professional portfolio at this stage gives her something really special to look back on, while also opening up opportunities should she wish to pursue modelling further.

Thank you again for your recommendation we truly appreciate it and hope to welcome you both back again soon!

New Idol Models Team

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