Just wanted to say how helpful Lorraine was this week in booking our holiday to Italy next year. It was so nice to talk to an actual "human being" rather than an AI / digital assistant! That way we... See more
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Our trip to the Edinburgh Tattoo was fantastic from start to finish. Our tour guide Gordon Ross was brilliant. Very entertaining and knowledgeable abiut the history of Glasgow, Edinburgh and Loch Lomo... See more
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We spoke to Joyce in relation to changing our holiday booking for next year. Joyce was very attentive in listening to our requirements and very patient whilst we discussed the changes in the detai... See more
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Lovely weekend break to Scotland, highlight being the Edinburgh Military Tattoo. Everything went smoothly from beginning to end. Easy online booking, plenty of updates, again, via email. Our guide,... See more
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Company details
Written by the company
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Written by the company
- Our Story
- Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
- Our Tours
- Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
- An Award-Winning Reputation
- At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.
Contact info
Cantium House, Railway Approach, SM6 0BP, Wallington, United Kingdom
- 03303411927
- trustpilot@newmarketholidays.co.uk
- newmarketholidays.co.uk
4.8
Excellent
23K reviews
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Flight details
I had a query about flight times and spoke to Linda. She promised to check the details and get back to me. Linda also offered to help me with checking in online. I found her to be really helpful and felt reassured after speaking with her.
September 5, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Audrey,
We're pleased to hear that Linda provided helpful assistance with your flight query. It's wonderful to know that you felt reassured after speaking with her. We appreciate you sharing your positive experience.
Patience,
Customer Ops, Newmarket Holidays
Our tour to Molvano
Molvino and surroundings is such a beautiful place with lots to do and see.
Our hotel, the Ariston was very good, good food, nice rooms and excellent staff who were always fun and very helpful. Our tour guide Mariangela was excellent, she was knowledgeable, very well organised and fun to be with.
August 26, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Geoff,
Thank you for your wonderful feedback! We're delighted to hear you enjoyed the beautiful surroundings and all that Molveno has to offer. It's fantastic to know that the hotel, its food, rooms, and staff contributed to such a positive experience. We're especially pleased that Mariangela made your trip so memorable with their knowledge and organization.
Linda,
Customer Ops, Newmarket Holidays
Helpful and knowledgable staff
September 5, 2026
Reply from Newmarket Holidays
Dear Owen,
Thank you for your feedback. We are pleased to hear that you found our team to be helpful and knowledgeable. We truly appreciate you taking the time to share your experience with us.
Linda,
Customer Ops, Newmarket Holidays
Had a query about my forthcoming trip
Had a query about my forthcoming trip. Jerry answered swiftly and gave reassurance. Brilliant service and am now so excited for my holiday!
September 5, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Wendy,
We're happy to hear that Jerry was able to swiftly answer your query and provide reassurance for your forthcoming trip. We're delighted you're now excited for your holiday!
Linda,
Customer Ops, Newmarket Holidays
I had a query about the luggage…
I had a query about the luggage allowance for my holiday. Jerry dealt with this quickly and informed me within 24 hours. Excellent customer service.
September 5, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Pauline,
We're delighted to hear that your query about luggage allowance was dealt with quickly and efficiently by Jerry. Providing excellent customer service is something we always strive for, and we're glad this was reflected in your experience.
Linda,
Customer Ops, Newmarket Holidays
Staff extremely helpful
Staff extremely helpful, more importantly they rung you back straight away as stated.
British, accents that you can understand.
September 1, 2026
Reply from Newmarket Holidays
Hi Jenny,
We're pleased to hear that our staff provided you with helpful service and promptly returned your call as promised. We appreciate your positive feedback!
Linda,
Customer Ops, Newmarket Holidays
Passport number change
We needed to change a passport number for a member of our travel group. Joyce was very helpful, very easy to talk to and extremely efficient dealing with our request 😀👍
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Good day,
Thank you for taking the time to share your feedback!
We’re pleased to hear that Joyce made changing the passport details for your travel group such a straightforward process. It’s great to know that she was easy to talk to, extremely efficient, and able to deal with your request promptly.
We’ll be sure to pass your kind words on to Joyce. We’re delighted she could make an important pre-travel update feel so simple and reassuring.
Thank you for choosing Newmarket Holidays, and we wish you a smooth and enjoyable trip!
Kind regards,
Chris
Newmarket holiday staff are polite, friendly and helpful
We had a couple of queries and Joyce sorted them out efficiently and with much consideration.
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Graham and Janet,
Thank you for your lovely feedback!
We’re delighted to hear that Joyce was able to resolve your queries so efficiently, while also taking the time to make sure you felt properly looked after. Her considerate approach clearly made a positive impression.
It’s wonderful to know that you’ve found our Newmarket Holidays team polite, friendly, and helpful. We’ll be sure to pass your kind comments on to Joyce.
Thank you for choosing Newmarket Holidays, and we hope you have a fantastic trip!
Kind regards,
Chris
Beautiful Balestrand in Norway
I have recently returned from a successful trip to the Western Fjords of Norway with a large group of like-minded folks. The scenery was stunning, the historic hotel in the pretty village of Balestrand was a joy to stay in with an impressive restaurant catering for breakfast and dinner and the itinerary well thought out. Fiona was a very efficient and knowledgeable guide with a good sense of humour and happy to go the extra mile to ensure everyone enjoyed the trip and that all arrangements went smoothly.
A suggestion which I think would make the trip go even better would be to stay the first night in Bergen as our flights arrived at lunchtime and we could have had the rest of the day and half of the next day there before wending our way to Balestrand. Instead, after a long transfer to Balestrand, we had to return the next day with an 8 hour round trip by ferry just to spend four hours there. Or perhaps add an extra day or cut out one of the leisure days in favour of a full day in Bergen. Most of the group I spoke to were in favour of this as it would have maximised the time we had enjoying such an important city.
A very enjoyable trip which I heartily recommend
August 19, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Susan,
Thank you for such a thoughtful and detailed review of your Western Fjords of Norway trip.
We’re delighted to hear that you had such an enjoyable experience, from the stunning scenery and historic hotel in Balestrand to the well-planned itinerary and excellent food. It’s especially lovely to hear that Fiona was such a knowledgeable, efficient, and good-humoured guide, and that she was always willing to go the extra mile to make sure everyone had a great time.
We also really appreciate your detailed suggestion regarding Bergen. We understand your point about making better use of the time available, particularly after arriving around lunchtime, and your thoughts on the long ferry journey the following day. Feedback like this is extremely valuable when we review and develop our itineraries, so we’ll make sure your comments are shared with the relevant team.
We’re so pleased that, despite this, you had a very enjoyable trip and would heartily recommend it. Thank you for travelling with Newmarket Holidays, and we hope to welcome you on another adventure in the future!
Kind regards,
Chris
The service provided was of a high…
The service provided was of a high standard on the phone and on email. The responses were provided efficiently and clearly.
August 29, 2026
Reply from Newmarket Holidays
Dear Farah,
Thank you for your kind feedback!
We’re pleased to hear that you received a high standard of service both over the phone and by email. Clear, efficient communication is really important to us, so it’s great to know that your responses were both prompt and easy to understand.
We truly appreciate you taking the time to share your experience and thank you for choosing Newmarket Holidays.
We hope to welcome you on another journey in the future!
Kind regards,
Chris
Mtee
Mtee was very helpful and patient and sorted out my .
questions very clearly.
Very good sevice.
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Clive,
Thank you for your lovely feedback!
We’re delighted to hear that Mtee was so helpful and patient, taking the time to answer your questions clearly and make sure everything was sorted for you.
It’s great to know you received such good service. We’ll be sure to pass your kind words on to Mtee.
Thank you for choosing Newmarket Holidays, and we hope you have a fantastic holiday!
Kind regards,
Chris
Laura was great she sorted out all my…
Laura was great she sorted out all my problems ten out of ten to her
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Elizabth,
Thank you for your fantastic feedback!
We’re so pleased to hear that Laura was able to sort out all your problems and make everything right for you. It’s wonderful to know that her help made such a positive difference.
A ten out of ten is certainly praise worth celebrating! We’ll make sure Laura receives your kind comments.
Thank you for choosing Newmarket Holidays, and we hope you have a wonderful trip!
Kind regards,
Chris
Really nice to do the booking on the…
Really nice to do the booking on the phone with someone able to provide useful information.
September 3, 2026
Reply from Newmarket Holidays
Dear Susan,
Thank you for your lovely feedback!
We’re delighted to hear that you enjoyed being able to make your booking over the phone and speak with someone who could provide useful, helpful information along the way.
There’s something reassuring about having a friendly person on hand to answer questions and make the booking feel straightforward.
Thank you for choosing Newmarket Holidays, and we hope you have a fantastic holiday!
Kind regards,
Chris
Provided all the information
Provided all the information, in order to enable a decision to book.
September 3, 2026
Reply from Newmarket Holidays
Dear Robert,
Thank you for your feedback!
We’re pleased to hear that you were provided with all the information you needed to make your booking decision. Having clear and helpful information makes such a difference when planning a holiday.
We really appreciate you choosing Newmarket Holidays and taking the time to share your experience.
We hope you have a wonderful trip and enjoy every moment!
Kind regards,
Chris
Excellent tour manager
The initial and subsequent booking process, the instalment plan,The location of the hotel, the trips offered and a super tour manager, Monica Debernardi
September 2, 2026
Unprompted review
Reply from Newmarket Holidays
Good day,
Thank you for your wonderful feedback!
It’s fantastic to hear that everything came together so well, from the initial booking and instalment plan through to the hotel location and the excursions on offer.
And of course, we’re delighted that Monica Debernardi was such a highlight of your experience. A great Tour Manager can make a real difference to a holiday, and we’ll be sure to share your kind words with Monica.
Thank you for choosing Newmarket Holidays, and we hope to welcome you on another memorable journey in the future!
Kind regards,
Chris
Lake Como
I have to commend Eleonora Cipollina (tour rep) on her work ethic. She was exceptionally knowledgeable, kind and courteous. An absolute asset to Newmarket Holidays. Thoroughly enjoyed the excursions
The hotel staff were all exceptionally pleasant & nothing was a trouble.
The hotel was let down by the pool area, which needs tidying up.
Breakfast was good but the evening meal was often cold.
August 26, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Rachael,
Thank you for taking the time to share such detailed feedback about your Lake Como experience.
We’re delighted to hear that Eleonora Cipollina made such a wonderful impression. Her knowledge, kindness, and courteous approach are exactly the qualities we value in our Tour Representatives, and we’ll be sure to pass your generous praise on to Eleonora.
It’s also lovely to hear that the hotel staff were so pleasant and accommodating, and that you thoroughly enjoyed the excursions.
We’re sorry, however, that the pool area was not as well maintained as you would have expected and that the evening meals were sometimes served cold. We understand how disappointing this can be, particularly when you’re looking forward to relaxing and enjoying a meal after a day of exploring. Your comments are appreciated and will be shared with the relevant team.
Thank you again for your honest and balanced feedback. We hope the many highlights of your Lake Como trip left you with some wonderful memories.
Kind regards,
Chris
Tried to book a trip to Wimbledon "on…
Tried to book a trip to Wimbledon "on line" and couldn't tailor a package with the full requirements we wanted so gave up and made a call. What a difference when we spoke to Lorraine, who listened carefully for the full details of the package we wanted, went away for a couple of minutes and came back with two or three options which fully suited our needs
Refreshing to speak to someone who took pride in looking after us. Now we are really looking forward to seeing some tennis live, with a nice hotel to relax in, both before and after. Ten out of ten. Thank you
August 29, 2026
Unprompted review
Reply from Newmarket Holidays
Dear David,
Thank you for such a fantastic review!
We completely understand how frustrating it can be when an online booking doesn’t quite allow you to tailor a package to your requirements. We’re therefore especially pleased that you decided to give us a call and that Lorraine was able to make such a difference.
It’s wonderful to hear that Lorraine listened carefully to what you wanted, took the time to explore the options, and came back with several packages that suited your needs. We love hearing that you felt genuinely looked after — that personal service is exactly what we strive for.
We’ll be sure to share your “ten out of ten” with Lorraine. We hope you have an amazing time at Wimbledon, enjoy the live tennis, and make the most of your relaxing hotel stay!
Kind regards,
Chris
Very helpful staff
I recently had to deal with Newmarket customer services, and Jerry was very helpful and professional, in assisting me with a logistical problem when joining a new tour in the US.
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Hi
We appreciate you sharing your feedback. We're happy to hear that our team member was very helpful and professional in assisting you with a logistical problem when joining a new tour. Thank you for your kind words!
Carl
Yesterday I contacted Newmarket and had…
Yesterday I contacted Newmarket and had the pleasure of talking to Musa. What a helpful,cheerful, professional lady she is. Sorted my problem out within a few hours. Newmarket is very lucky to have Musa. If only every company was like her.
September 3, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Philip
We're so pleased to hear about your excellent experience. It's wonderful that our team member was so helpful, cheerful, and professional, and sorted out your problem so quickly. We appreciate your kind words.
Carl
Octavia was very helpfull and answered…
Octavia was very helpfull and answered all my pre holiday queries.
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Steve
Thank you for your wonderful 5-star review! We're delighted to hear that our team member was very helpful and answered all your pre-holiday queries. We'll be sure to pass on your kind feedback.
Carl
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