Great customer service! I reached out via live chat to ask for a first-time discount code after signing up, and Will helped me out and added one to my cart right away. Ordering was super easy—I'll com... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I usually buy filters for my car on Amazon, but after searching online, I stumbled upon NewParts.com. They carry the exact same brands I normally use, but the total price was lower, even after addin... See more
Company replied
Unlike some companies which act like they're doing you a favor, Newparts fills the order and ships fast. A progress report including tracking info is provided as well. Shipping costs are reasonable.... See more
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The brand of the part I was searching for was important for the repair for my older X5 BMW. Newparts.com had it, and they had it in stock which was also very important to me. Other euro specialist par... See more
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Company details
Written by the company
Newparts helps customers find the right part at the right price with no surprises. We offer a wide variety of OEM and aftermarket parts for domestic, Asian, and European vehicles with clear fitment details and honest, affordable pricing. Orders placed before 2:00 p.m. CST typically ship the same business day from Tennessee and partner warehouses. Our expert chat support is available daily from 8 a.m. to 10 p.m. CST to answer questions and guide repairs. Fitment Confidence is built into the catalog so customers can choose parts that match their vehicle. Kits That Fix™ bundles related components to make common repairs simpler.
Contact info
231 HOGAN ROAD, 38563, GORDONSVILLE, United States
- (615) 761-5655
- customerservice@newparts.com
- newparts.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Brand New Well Packaged Moog Front…
Brand New Well Packaged Moog Front Axle. Fast Shipping, Great Price, Lowest Around.
June 4, 2026
Reply from Newparts
Thank you so much for the fantastic feedback! We are thrilled to hear that your brand new Moog front axle arrived fast, well-packaged, and at the best price around.
We truly appreciate your business and look forward to helping you with your future parts needs!
Great price order filled very quickly…
Great price order filled very quickly but shipping was very slow...
June 2, 2026
Reply from Newparts
Thank you for your feedback! We are glad you liked the price and our fast processing, but we apologize that the shipping itself was slow.
We are working with our carriers to improve delivery speeds and hope to get your next order to you much faster!
Reply from Newparts
Thank you for the great feedback! We are thrilled to hear that the oil and filter for your truck arrived quickly.
We appreciate your business and look forward to helping you with your truck's next routine maintenance check!
Very good Service and reasonable prices.
May 24, 2026
Reply from Newparts
Thank you for the feedback. We appreciate your business and are glad we could provide good service and reasonable prices.
Reply from Newparts
Thank you for the feedback. We're glad we could provide quick delivery at a fair price.
We appreciate your business and look forward to helping you out next time.
Perfect Part at a Perfect Price
The perfect part, the perfect price and really quick shipping. Just a wonderful experience shopping with NewParts.
May 29, 2026
Reply from Newparts
Thank you so much for the feedback! We're glad we could get the right part to you quickly and at a great price.
We appreciate your business and look forward to helping you out next time.
Fast shipping
May 29, 2026
Reply from Newparts
Thank you so much! We really appreciate the feedback and are glad we could get your order out to you quickly.
If you ever need anything else, we're always here to help. Have a great day!
Great service super fast shipping
May 27, 2026
Reply from Newparts
Thank you so much for the wonderful feedback! We are thrilled to hear that you were happy with our fast shipping and service.
If you ever need help with parts or order updates again in the future, don't hesitate to reach out. Have a great day!
Newparts had the parts I needed at a…
Newparts had the parts I needed at a good price and delivery was faster than expected. I would order from them again. Thank you
May 25, 2026
Reply from Newparts
Thank you so much for the fantastic feedback!
We are thrilled to hear that we had the exact parts you needed at a great price, and that they arrived even faster than expected. Providing fast delivery and great value is always our top priority, and we look forward to helping you with your next order!
All items arrived on time and were…
All items arrived on time and were shipped correctly. I will order again.
May 22, 2026
Reply from Newparts
Thank you so much for the wonderful feedback!
We are thrilled to hear that everything arrived on time and that your order was perfectly fulfilled. Providing an accurate, reliable experience is exactly what we aim for, and we look forward to helping you out with your next order!
Reply from Newparts
Thank you so much for the feedback!
We are thrilled to hear that you are happy with the pricing and that your order arrived quickly. Providing great value and fast shipping is always our goal.
Thank you for choosing us, and we look forward to serving you again next time you need parts!
Very dishonest company.
They send me defective A/C Compressor. NewParts charged me additional $125.00 for replacement part which under their own warrant policy should have been free part exchange.
In addition, they refused to compensate me additional $795.00 I paid to replace defective part they send me installed on may car. Denso part manufacturer also refused to compensate stating that NewParts is not authorized reseller for Denso parts.
Before I placed my order I asked about the warranty but NewParts failed to disclose that they are not authorized reseller for Denso car parts. NewParts is traying to make a sale by any means.
Very dishonest company.
March 20, 2026
Unprompted review
Reply from Newparts
Thank you so much for the kind words! Delivering high-quality parts and getting them to your door with fast shipping is exactly what we strive for.
We truly appreciate your business and look forward to helping you with your future automotive needs!
Great price and fast shipping
The price was about half of what I would have paid locally. Also I was surprised by the speed of the shipping.
May 20, 2026
Reply from Newparts
Thank you so much for the great feedback!
We are thrilled we could save you some money compared to buying locally and get your parts to you faster than expected.
We appreciate your business, and we're here whenever you need anything else for your vehicle!
Great site to order from.
Fast shipping, super straightforward, and the ATF I ordered came in extremely well packaged.
May 20, 2026
Reply from Newparts
Thank you so much for the fantastic review!
We are glad to hear the process was straightforward, shipping was fast, and your ATF arrived safely and securely packaged.
We truly appreciate your business and look forward to helping you again!
Ordered bulk Bosch oil filters for my…
Ordered bulk Bosch oil filters for my Hondas. Came in a nice neat box for a great price..thanks
May 12, 2026
Reply from Newparts
Thank you so much for the great feedback!
We are thrilled to hear that your bulk order of Bosch oil filters arrived neatly packaged and at a great price for your Hondas. We always aim to make stocking up on maintenance essentials easy and affordable.
We truly appreciate your business and look forward to helping you again whenever you're ready for the next batch.
Happy wrenching!
No waiting for dealership fulfillment
The brand of the part I was searching for was important for the repair for my older X5 BMW. Newparts.com had it, and they had it in stock which was also very important to me. Other euro specialist parts websites offer some of these parts for purchase but there is almost always a 2 or 3 day delay in the shipping because they need to get them from dealerships and then ship out. I would definitely consider buying my parts again from Newparts.com.
May 6, 2026
Reply from Newparts
Thank you so much for the great feedback! We completely understand how important specific brands and immediate availability are for your BMW X5, which is why we work hard to keep our inventory stocked and eliminate the typical dealer delays.
We truly appreciate your business and look forward to helping you with your future projects!
You sent me the wrong part
You sent me the wrong part. Then you demanded pictures to send the part back and receive the right part. You're a pain in my rear end.
May 16, 2026
Reply from Newparts
Hello Raymond,
Thank you for your feedback. We understand your frustration regarding the order error and the request for photos, and we apologize for the hassle.
We require these images to verify the exact part and condition you received. This ensures a seamless warehouse inspection to prevent refund delays, helps us provide the correct return shipping label, or—in some cases—allows us to issue a refund without requiring a return at all.
Please provide the images of the part at your earliest convenience so we can resolve this for you quickly.
Best regards,
Newparts Team
Reply from Newparts
Thank you so much for the review! We are always glad to have the parts you need ready to go at a great price.
We appreciate your business, and we're here whenever you need anything else for your vehicle!
Reply from Newparts
Thank you so much for the wonderful feedback! We're glad we had the part ready for you and at a great price.
If you ever need anything else for your vehicle, just let us know. We appreciate your business!
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