Making payments is super easy online. All customer service reps we have ever spoken to have been top notch. You should be very proud of them. Okay, you just lost points. This is a historical review o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oooooh, this is so much better than all the other loan servicer I’ve ever had in the past! I feel like I’m finally home! I have an app that loves me! If I had to sum this app up in two words, it would... See more
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This company is doing its financial calculations on time, easy way to understand and if I got questions, they help me on time. Thanks for your service. Online up you control your finance daily.
Company replied
Making Online Payments Making online payments is very convenient and simple. For those with busy schedules like mine, this app is extremely helpful and saves valuable time. I truly a... See more
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Company details
Get to Know Newrez
Written by the company
- Newrez (NMLS #3013) is a national mortgage lender and servicer focused on helping people achieve and sustain homeownership with guidance that’s personal, practical, and built for real life. Since 2008, we’ve helped customers across the country purchase homes, refinance, and access their home equity with solutions designed to support long-term financial goals.
- Our team combines decades of mortgage expertise with the scale, financial strength, and product innovation needed to serve today’s buyers and homeowners with confidence. We offer a wide range of loan programs across retail, wholesale, correspondent, and consumer-direct channels. Our experienced Loan Advisors take time to understand each customer’s goals so they can clearly explain their options and recommend personalized solutions. Newrez customers benefit from a dedicated point of contact, intuitive digital tools, and innovative products.
- At Newrez, our mission is to champion homeownership by helping customers make informed decisions that fit their lives today and their aspirations for tomorrow. Wherever you are in your homeownership journey, we’d be honored to help you get the most out of your home. To learn more, follow us on social media or visit newrez.com.
Contact info
1100 Virginia Dr., Suite 125, 19034, Fort Washington, United States
- 1-888-673-5521
- newrez.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Newrez
Michelle, we understand your frustration and are sorry that your experience with us has been disappointing. Our Homeowner Advocacy team is reviewing your concerns and will contact you directly to assist further.
I like newrez :)
September 30, 2026
Reply from Newrez
Uriel, thanks for the kind words! We're glad to be serving you and appreciate your review.
The website is very easy just to…
The website is very easy just to navigate and get the job done.
October 7, 2026
Reply from Newrez
John, thanks for sharing your positive experience with our website! We appreciate the feedback.
I Like that’s very easy to go online…
I Like that’s very easy to go online and pay your bill and look at your account!
October 7, 2026
Reply from Newrez
Thanks so much for the positive feedback and review, Martha!
Reply from Newrez
Hadeed, thanks so much for your 5-star review! We appreciate the feedback about our mobile app.
Review Part 2 loan application process
Review Part 2. After receiving a call from a newrez rep, they still could not find my application. A representative even said to me "I'm not sure why you're calling." Well they called me! I don't need to chase you to give you bad feedback and if you don't want to help, best of luck to you!
Well I won't be calling you again! Horrible phone service. 30 minutes on the phone and did not answer any of my questions. Transferred two times and no warm handoffs. So unhelpful. Stay clear of Newrez! They love to market to you and then not deliver! Went with another company for an HE loan option. Newrez is losing out on an opportunity!!
October 6, 2026
Unprompted review
Reply from Newrez
Thanks for your feedback, Rachel. Your concerns have been shared with our team, and we appreciate the opportunity to follow up.
Reply from Newrez
Thanks for the 5-star review, Nickolas!
Making Online Payments
Making Online Payments
Making online payments is very convenient and simple. For those with busy schedules like mine, this app is extremely helpful and saves valuable time. I truly appreciate the convenience and ease of making payments online
October 6, 2026
Reply from Newrez
Mary, thanks so much for the 5-star review! We appreciate the positive feedback about our app.
Reply from Newrez
Thanks for your 5-star review, David!
NewRez is awesome helped me out in such…
NewRez is awesome helped me out in such a bad time and willing to let me keep my house
October 1, 2026
Reply from Newrez
Richard, thanks for sharing your positive experience with us! We're glad we could assist you.
Reply from Newrez
Thanks so much for the positive feedback and review!
Reply from Newrez
Thanks so much for the 5-star review, Hope!
Reply from Newrez
Eli, thanks so much for the positive feedback about our app! We appreciate your review.
Reply from Newrez
Thanks so much for the 5-star review, Frederick!
Reply from Newrez
Thanks so much for the 5-star review, Jaipaul! We're glad that you've enjoyed using our app.
Great company I have no problems with them, and if I have, they have always taken care of me
They have always taken care of me. Any problems with that they’ve helped me out. I’m glad to be with.
October 2, 2026
Reply from Newrez
Charles, thanks for your kind words! We're so glad to hear you've had a positive experience with us.
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