New Skills Academy Reviews 

3,366
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the enormous selection of informative online courses, finding the platform extremely easy to navigate and perfectly flexible for studying around a busy daily schedule. Many learners really enjoy the clear structural design and engaging learning materials, which consistently help them acquire new knowledge and successfully build useful practical skills. However, some customers also noted frustrating experiences regarding unexpected automatic subscription renewals and ongoing difficulties when attempting to cancel payments. A small number of people felt that certain course contents were far too basic or outdated, especially considering the overall price paid.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Product

Reviewers highlight positive aspects of product, noting that there is an excellent selection and a wide... See more

Website

Consumers experience mixed feelings regarding the website, reflecting a high level of disagreement. Many... See more

Subscription

Reviewers mention ambiguous feedback about subscription, as opinions are heavily divided. Many consumers... See more

Price

Customers had ambiguous experiences with price, reflecting both strong appreciation and deep frustration.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to navigate site. Plenty of course choice, whether it's to broaden knowledge or to gain a first insight. That said I do wonder how often content is updated, as some can be a little outdated (legi... See more

Rated 4 out of 5 stars

Decided to take a marketing course to firm up some of my knowledge. It was really worthwhile. I enjoyed using the newskills platform and found it really rewarding when I completed the course and got m... See more

Rated 4 out of 5 stars

Great variety of courses whether up-skilling IT knowledge or looking for a new direction of employment. Plus that you can do more than one at a time to combine up-skilling and learning something new.... See more

Rated 4 out of 5 stars

I really liked the structure of the material, including videos, quizes, and summaries. I found it very informative and interesting. (I just wish I had been able to subscribe for longer but life got... See more


Company details

  1. Education & Training

Written by the company

Join over 675,000 students who have taken one of our 750+ online courses. Study at your own pace and gain a certified qualification

Unlimited Course Access to 700+ courses for only £99 per year!

Written by the company

Find out more on our unlimited offer here - https://newskillsacademy.co.uk/subscription
New Skills Academy - An award winning business
As a family business we are dedicated to first class customer service. Our ethos as a family and as a business is treat everyone with respect and to be honest, helpful and respectful. This ethos has helped us win 6 awards for education, with our proudest moment coming when we won the Natwest Entrepreneur of the Year Awards for Family Business.

Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(3,366)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Easy-to-follow Learning Platform

My experience with their IT and Microsoft Excel courses has been both practical and rewarding. The content is well-structured, easy to follow, and designed to help learners build skills that can be applied immediately.

What stands out most is the clarity of instruction and the flexibility to learn at your own pace without sacrificing depth or quality. It’s a great option for anyone looking to improve their digital skills in a structured and accessible way.
If you’re considering upgrading your IT knowledge or becoming more efficient with Microsoft Excel skills, this platform is definitely worth exploring.

November 28, 2025
Unprompted review
Rated 3 out of 5 stars

Good courses if you’re just after basic…

Good courses if you’re just after basic knowledge on something. A lot of the facts and figures included in the business course I did were very outdated so I don’t think the courses can be updated regularly so that’s something to keep in mind!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Love New Skills Academy

Love New Skills Academy, it's been so inspirational, value for money courses, help is always at hand. Study at your own pace, it's a great feeling of achievement when you receive you certificate or diploma. Loads and loads of courses to choose from. I Loved learning from this site. Would recommend checking out New Skills Academy for yourself. I'm in the middle of learning about gardening, it's so interesting.starting in 2021 to present.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Difficult to end subscription

when you no longer wish to continue your subscription it is extremely difficult to get in touch with someone to stop it.
in the end I just had to stop it on PayPal.
I will never use the New Skills Academy again.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Expand your knowledge

I use the courses as I need them to enhance my knowledge of different subjects they are easy to follow and very detailed

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Love new skills academy

Love new skills academy. They couldn't make learning any easier. So many courses and certificates that you can study for. An annual membership makes learning that bit easier financially and the website is easy to use. Love it

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great value subscription

Great value subscription. Access to so many different courses. I want to do lots but now have plenty of time to do them. Amazing. So good I bought another subscription for my daughter.

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

paid for one year and they charged me…

paid for one year and they charged me again this year. did not expected that. Moreover, they did not inform about subscription renewal and took payment out of my bank, did not mention about recurring payment when buying unlimited courses as well. That is robbery.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Money taken without consent

I was charged £99 without my consent by New Skills Academy and have contacted them multiple times requesting a refund, but I have received no response at all.
There is no working phone number, and emails are being ignored, which is extremely frustrating and concerning.
I have now had to escalate this through my bank due to the lack of communication.
I would not recommend based on my experience.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Paid for 1 year but taken another…

Paid for 1 year but taken another payment without consent and now ignoring my emails demanding a refund. The courses are poor quality. The tests are multiple choice quiz style and you can go and edit your answers until you pick correctly.

April 2, 2026
Unprompted review
Rated 2 out of 5 stars

Cheap online AI driven CPD but don't be seduced into thinking you are getting a diploma

This training organisation offers very cheap courses which in hindsight, may speak for itself. I purchased a 'CBT Diploma' - I had no illusions about it being anything other than CPD as it was a 14 hour course therefore certainly not 'diploma' level. The course modules are delivered in a very robotic and AI driven way which lacked engagement. You are asked to complete a worksheet after each module but there is no requirement to return this for 'marking'. Having completed the course, I am now still trying (and failing) to access my certificate. In the meantime the company sends numerous marketing emails to try to get me to sign up for more courses. I will avoid the seduction of a £20 course from this company in future based on this experience.

March 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look