Always use Newsstand for imported American Sports Magazines, among others. Great customer service, friendly staff, Superb prices and very fast postage. The mag selection is second to none, f... See more
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Hi! I am Traian and i am from Romania! I am buying magazines from newsstand for almost 5 years. I really apreciate the section of american magazines. But also there is room left for other american mag... See more
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Have been using Newsstand for several years, and find it difficult to fault their service. They will prompt when the subscription on a magazine is nearing it's end, and offer a flexible renewable sys... See more
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I'm in California , USA. I've been subscribing to British magazines for over 30 years . First from an American importer, who retired . Then from a British exporter who decided to close their business... See more
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Company details
Written by the company
Single copies or flexible subscriptions starting immediately. Worldwide.
Contact info
United Kingdom
- www.newsstand.co.uk
3.8
Great
466 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A $5 Order Shouldn’t Be This Difficult
I will say thank you for the refund, but honestly, I don’t really care. At that point, it was about the principle.
While the price isn’t amazing, I’m more than happy to pay it, especially considering I live in the States. So ask yourself: if the price isn’t the problem, then what is?
Quality.
As a customer, I already felt alienated when trying to request a refund or replacement for an item that was marked as delivered but never showed up. Customer support feels very corporate—using all the correct lingo and saying the “right” things without actually making the experience feel helpful. Heck, I even had to send a separate email just to get a reply because, again, I was lost and a new customer.
Right off the bat, my first thought was, “This isn’t worth it. Take the L and move on.” But I decided to push forward.
Look, I get that there needs to be a process for a refund or replacement. But the amount of time I spent going back and forth over a $5 product is absurd. At some point, I was thinking, just charge me again for a replacement because this is getting tedious.
How about the actual first-time user experience? It’s okay. Pretty straightforward. The website is dated and badly needs a refresh. I even found it weirdly difficult to change my name…? Ha.
Okay, how about no tracking information?
Yes, they have tracking, but you have to ask for it or go looking for it. I didn’t know that, so mistake on my part for trusting the process, I guess. Anyway, once I found out you could ask customer support for tracking, I discovered my item had supposedly been “delivered” long ago.
Fun.
So I have to ask: how do you miss something as basic as providing a tracking confirmation email? What era are we living in?
At the end of the day, I blame myself for sticking with it as long as I did. But I won’t make the same mistake again. This is my first and last time using Newwstand, which is unfortunate because I would have gladly overpaid for some magazine issues.
Just provide better—or at least faster—replacement and refund policies. Provide tracking information automatically. And maybe pretend to care about the issue a little. Don’t give off such a corporate vibe when someone is just trying to figure out where their order went.
So where does this leave me? Trying another vendor, of course. I live by the one-and-done policy.
I’m going with Unique Magazines for my next purchase and hoping for the best.
July 28, 2026
Unprompted review
Reply from Newsstand
Thank you for taking the time to leave such detailed feedback. We're genuinely sorry that your first experience with us has left you feeling this way.
We would, however, like to provide a little context to the situation.
When you contacted us on 25 August to ask where your order was, we replied the following morning with the tracking details. Unfortunately, the tracking was showing the item as delivered. As you mentioned yourself, USPS can sometimes mark items as delivered when they have not actually made their way into the recipient's letterbox, which is why we asked whether you could check with your local post office and see if they had any further information.
We completely understand that this was frustrating, especially when all you wanted was to receive the magazine you had ordered. Unfortunately, by the time you requested a replacement, we no longer had that particular issue in stock.
When you came back to us with your update from USPS on 29 August, the matter was passed to our Accounts team to arrange a full refund. Where we do accept that we fell short was in not letting you know at that point that the refund was being processed. We can understand how the lack of an update made the situation feel more drawn out, and for that, we sincerely apologise.
Your refund was then processed in full and confirmed to you on 4 September.
We are a small, family-run business with a small team, and we genuinely care about the experience our customers have with us. We are not trying to hide behind corporate language or processes, and it is disappointing to hear that this is how our communication came across to you. That said, when a postal service confirms that an item has been delivered, we do have to initially rely on the information provided by the carrier and make reasonable enquiries before issuing a refund or replacement.
Nevertheless, once it became clear that the item could not be located and we were unable to send a replacement, we issued a full refund in good faith.
We do appreciate your feedback regarding tracking information and agree that making this easier and more visible for customers is something we can look at improving.
We're sorry that this experience means you won't be giving us another opportunity, particularly as we would have much preferred for your first order with us to have been the positive experience we always aim to provide. However, we appreciate that you took the time to share your feedback, and we will take the points you have raised on board.
Team Newsstand
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I have given one start because the…
I have given one start because the delivery service is fair but Newsstand charge nearly 3 times the shelf price of magazines. This is not fair, I feel as though they are taking advantage of their customers. Newsstand really need to reduce their prices. Then I may come back and give them 5 stars and some praise.
May 21, 2026
Unprompted review
Reply from Newsstand
Thank you for your feedback. We’re sorry to hear you feel disappointed with the pricing. As an online retailer, we are not the publisher and therefore do not set the magazine cover prices. The price you pay includes both the magazine and the convenience of having it delivered straight to your door, saving you the time and effort of going out to the shops.
We aim to provide a reliable delivery service along with excellent customer support, and we work hard to keep our prices competitive. In many cases, we are still cheaper than other retailers offering the same convenience and service.
We truly appreciate your comments and hope you may consider shopping with us again in the future.
Great service with an amazing array of…
Great service with an amazing array of unique magazines. I always find something new to read.
May 18, 2026
Unprompted review
Reply from Newsstand
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying our range of magazines and discovering new titles to read. We work hard to offer a unique selection for all interests, so it’s wonderful to know that’s being appreciated. We truly value your support and look forward to delivering many more great reads straight to your door!
Incorrect Issue Number received
I received the wrong issue number and emailed Newsstand regarding this matter. Within 15 minutes Rhonda had emailed me back and had resolved my problem! I am extremely impressed with the great customer service I received .
April 17, 2026
Unprompted review
Reply from Newsstand
Thank you so much for your kind review! We’re very sorry that you initially received the wrong issue, but we’re delighted to hear that Rhonda was able to resolve the problem quickly for you. We’ll be sure to pass your lovely comments on to Rhonda.
Thank you again for your support and we hope you continue to enjoy your magazines!
Thank you, Newsstand!
Hi! I live in Canada and was unable to find a specific issue of a magazine that's usually available here.
A friend in the UK, who was also on the hunt for the same magazine issue, found it and ordered it from Newsstand, and suggested I do the same.
The online order process was super easy.
The written follow-up was was excellent.
Customer service was quick to respond, professional and friendly when I reached out with a question.
Within a couple of days post-order, I had an email from Newsstand to tell me that the issue was en route to me.
One week after that, the magazine arrived in pristine condition. It was extremely well-packaged in a sturdy cardboard "envelope".
I wouldn't hesitate to use Newsstand again and would happily recommend it to friends and family.
Thank you, Newsstand!
March 5, 2026
Unprompted review
Reply from Newsstand
Thank you so much for your lovely review! We’re delighted to hear you had such a smooth experience ordering from Canada and that your magazine arrived quickly, safely, and in excellent condition.
It’s great to know our customer service and communication met your expectations, and we’re especially pleased we could help you track down a hard-to-find issue.
We look forward to helping you again in the future!
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Been with Newstand for a few months…
Been with Newstand for a few months after previous delivery service ended. Reliable so far and helpful service by email.
March 3, 2026
Unprompted review
Reply from Newsstand
Thank you for your feedback! We’re glad to hear you’ve had a reliable experience with us so far and that our email support has been helpful. We really appreciate you choosing Newsstand and look forward to continuing to deliver your magazines smoothly.
Fast and reliable service
Fast and reliable service. Would highly recommend. Ordered an international issue of a magazine, received in couple of days. Amazing!
September 24, 2025
Unprompted review
Reply from Newsstand
Thank you for you lovely feedback. We are glad we could help :)
The magazine arrives 1 week after it is…
The magazine arrives 1 week after it is available in the shops and it comes at a 25% markup in price- don’t waste your money- customer service is slow and unhelpful- don’t waste your time
*edit update*
It has finally arrived and team Newsstand have failed to include the actual magazine - in the post bundle - the free gifts came but the magazine is missing- *slow hand clap*
August 14, 2025
Unprompted review
Reply from Newsstand
Hello, thank you for your feedback and we are sorry to hear that you have been left disappointed. We have looked back at the communication between you and our colleagues. On 9th of August you sent your initial email to which our colleague then replied on the 11th of August. Our opening hours are Monday to Friday, so all emails that are received over the weekend are mostly responded to on the Monday. Our colleague gave you an explanation which was as we are not the publisher, we receive the magazines when the shops do on the onsale dates. You then replied that it is a 'suboptimal response', again our colleague replied the same day on the 11th of August. You pay for the service of the issues being delivered to your door, so that you don't have to go to the shop. Also, saying that it takes a week after the release date is not entirely true as we did let you know that the magazines are arriving within 48 hours (2 working days, tracking was provided). The email was left with answers to your questions and that you can cancel the subscription (subject to a 20% Admin fee of the remaining balance) and get the copies from the shop on the release day if that is what you prefer. We can also look into a courier delivery which would be next day delivery, however, this costs additional monies.
We try and give the best customer service as we can and on this occasion, we believe that this feedback is undeserved. Kindest Regards, Team Newsstand.
I've been ordering from Newsstand for…
I've been ordering from Newsstand for several years. Never have had a problem with timely delivery to the USA.
Wonderful customer service.
Please do not hesitate to order from them.
August 5, 2025
Unprompted review
Reply from Newsstand
Thank you for the lovely review, Elizabeth :)
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The lady who answered the phone Rhonda…
The lady who answered the phone Rhonda was an absolute delight very helpful and sorted my issue out...super!
July 18, 2025
Unprompted review
Reply from Newsstand
We will pass this on to Rhonda. She will be delighted, thank you for your kind review.
Fast delivery/service
I'm visiting a friend who lives in Tenerife and does have access to his favourite magazines so I ordered a bunch of magazines as a gift for him, some I ordered from another website was a big mistake as almost a month later I still haven't received them! Ordered 3 from Newstand and they all arrived the very next day! Outstanding service! Wish I had ordered from them in the beginning!
June 25, 2025
Unprompted review
Reply from Newsstand
Thank you for your lovely feedback. We are glad we could help :)
Five Star Service from the best…
Five Star Service from the best Newsagent on the planet.
All my magazines delivered to my door fast and efficiantly.
April 30, 2025
Unprompted review
Reply from Newsstand
Thank you for your wonderful review :)
Avoid if possible
Several years of working with them as a publisher and I've not got much good to say. Frequent mistakes, lack of accountability, high turnover in staff perpetuated issues long after we were assured they were fixed. A lack of alternative options forced us to stay for years. Thankfully, we've moved on now to a competitor.
January 17, 2025
Unprompted review
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Communication with Newsstand.co.uk is…
Communication with Newsstand.co.uk is really great, people professional and friendly.
My first choice for a future magazine supply. Thank you.
March 4, 2025
Unprompted review
Reply from Newsstand
Thank you for your lovely review :)
Excellent service
Excellent service. Got my dad's Italian puzzle magazines. Ordered 1 copy of each and with 2 days they had arrived! No fuss, not expensive. Super super service!
February 12, 2025
Unprompted review
Reply from Newsstand
That's great to hear and glad we could help.
Superb selection of magazines
Superb selection of magazines. Great service. As a magazine lover, I love this platform !
I have used Newstand for some time and I have been very happy with thier service. 👍👍👍
They send the publications as soon as they are released.
January 17, 2025
Unprompted review
Reply from Newsstand
Thank you for enjoying our selection of the magazines and our service. A superb review :)
Loyal Newstand UK Customer
Customer of Newstand for 20 + years. Reliable Newsagent
Dependable .
Best in Class
In my Youth I was A Paper Boy
Door to Door Deliveries.
As we're the Milkman Breadman Coal man Postman.
Buying on the Never Never.
Am in my 70thies
January 30, 2025
Unprompted review
Reply from Newsstand
Thank you for being a valued customer of Newsstand for so long! We truly appreciate your loyalty and support.
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Crap!
Order arrived some three weeks late, although I ordered well in advance. Newstand refused to take any responsibility for the delay. They should ensure that the delivery service they use is adequate.
No apologies or offer from their part to compensate annorder which became obsolite. A real shame!
December 28, 2024
Unprompted review
Reply from Newsstand
Hello, thank you for your feedback and for the extra information. We now understand the situation. Firstly, our sincerest apologies for this human error. Our colleague missed the start date of the program and didn't realize it had already started which is why you received the initial reply. Since there were no further emails from you, we didn't know if you perhaps had received the TV program that day or a day later. We do offer no hassle refunds, especially in cases where a magazine is time sensitive and the order doesn't arrive in a timely manner.
A full refund has now been processed back to your card. Please allow 5-10 business days for money to appear in your bank account. We are very sorry again for any inconvenience caused.
Kindest Regards,
Team Newsstand
Fabulous Service.
I was apprehensive to pay for two online magazine subscriptions as Christmas presents. One for my Grandaughter in the UK and one for my Son in Canada. Both magazine subscriptions have worked out and Amy in Customer Services has been so helpful with a slight issue with the magazine heading for Canada.
January 17, 2025
Unprompted review
Reply from Newsstand
We are glad we could assist you. Thank you for your lovely review :)
Great help regarding issue
They really helped me in resolving my issue
They had quick responses and came to a satisfactory result.
December 23, 2024
Unprompted review
Reply from Newsstand
Thank you for your kind review. We are glad we were able to reach a favourable solution.
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