The process of purchasing was fast, and easy. Customer service was top tier. We had some issues with the freight company, and NewStripe handled every issue that we faced. Their communication skills we... See more
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Spoke with a guy named Henry and Casey and they were both incredibly helpful. Very timely with replying to emails and actually gave me physical phone calls to talk me through my issue.
Excellent Service Called Newstripe on a riding sprayer and talked with them about some troubleshooting and testing procedures. Very helpful and walked me though testing and explained the how and why... See more
Company replied
I purchased a 4250 and it has been a great machine for me. I had some issues with it and Henry has been absolutely amazing. Probably the best customer service I've ever had. He has walked me through... See more
Company details
Written by the company
Newstripe is a leading manufacturer of equipment for athletic field marking and maintenance, pavement and floor striping, and industrial waste recycling and compaction. Since 1981, our commitment to product innovation, quality, and service excellence keeps customers coming back to us year after year.
Contact info
1700 Jasper St., 80011, Aurora, United States
- 800-624-6706
- info@newstripe.com
- newstripe.com
4.9
Excellent
148 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Veery helpful staff sales
Veery helpful staff sales, parts and service departments have been helpful.
September 19, 2023
This part has been discontinued at…
This part has been discontinued at other outlets but was very fortunate to find it here at newstripe. Thank you.
September 30, 2023
Ease of use.
September 21, 2023
Re-ordering was quick and easy
Re-ordering was quick and easy. A quality product that cleans up easily.
September 17, 2023
Reply from Newstripe
Hi Brian. We're sorry to hear you are having trouble with your Newstripe machine and we want to make it right. Please give us a call at (800) 624-6706 or info@newstripe.com to discuss and work through the issue. Thanks -John
Parts ordering made easy
The process to order repair parts through Newstripe is so easy. Just a couple clicks and you have what you need. I like that the kits give you the part number breakdown for each component so you can choose to order the full kit of just individual parts.
September 14, 2023
Rollmaster 5000.
I bought the Rollmaster 5000. Before using it I called customer service and spoke with Shawn. Shawn was great! Walked me through a simple question. Very patience man. I used the Roll Master 5000 and loved it! It was as simple as Shawn said it would be. Lines were crisp and tight.
June 28, 2023
Unprompted review
Was easy to find what i needed and…
Was easy to find what i needed and although there where issues with the shipper, all parts ordered where packaged well and now our line painter is whole again!! Thanks Andy for your help in tracking this package down.
May 17, 2023
We needed new nails for a nail drag
We needed new nails for a nail drag. Talked to someone from Newstripe on the phone to make sure we were ordering the right nails. He was very helpful, the nails came quickly and are exactly what we needed.
May 6, 2023
Parts on hand.
May 8, 2023
Easy to find what I was looking for
Easy to find what I was looking for, easy to checkout.
May 1, 2023
You had a discontinued part that no one…
You had a discontinued part that no one else had. I needed it quick and got it next day just as promised.
April 19, 2023
Called and talked to Shawn
Called and talked to Shawn. Found my order, and expedited the process. Shawn was very helpful in all manners of customer service.
February 27, 2023
I placed a order with you and I’m yet…
I placed a order with you and I’m yet to receive my item this is very bad for business. I sent email after email for an update on my package no response to this day
February 4, 2023
Reply from Newstripe
Joviean,
Thank you for your review. As per our conversation, it does appear that the part was originally delivered and signed for a month ago. However, we overnighted the part again to you just in case you are unable to locate the original shipment. The replacement order was delivered this past Tuesday (2/7/2023).
We are not quite sure why your communications never come through, but hopefully you have everything you need to get up and running! Please do not hesitate to reach out if there is anything we can do to be of assistance or if you have any questions.
Best regards,
Newstripe Customer Service Team
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