Newtek Bank Reviews 

Jordan Jackson
B Garcia
and the entire team worked very swiftly and diligently to get my funds transferred to an external account.

Kudos times ten for them. While b. Garcia was at lunch her teammates handled my issue and Jordan Jackson took the ball and ran it home the next day.

Thanks gals & guys!!

Kai at Newtek, looked at my issue oragmatically and resolved it after multiple calls to resolve. Kai gets a 5 Star, Newtek gets a 4 Star. Everything works great once setup but it took a lot of patience before we got there with our company. There are definite advantages to Newtek vs other banks and im goong to stay with them because of that. And Kai showed me they do have quality thinkers in support vs script readers and the typical zero effort or care from other places. KAI is 5 Star. Newtek, give Kai a raise , he solved a recurring problem in minutes.

Great response time. Made the whole process go smoothly. Thaks to all.

Customer service was great. Responsive, accurate, and fixed my problem quickly. I hope they keep up these solid standards.

Michael Mann was amazing. I made a mistake regarding my account and needed to get a wire out right away. Mr. Mann walked me through the process and was able to get it expedited.

Ja’Kira was very helpful in sorting out our problems getting our account set up. We are an elderly couple and our problems stemmed from our difficulties with technology and memory lapses. On multiple calls Ja’Kira was very patient, understanding and knowledgeable about fixing our mistakes. We are glad we switched to Newtek.

Edward Trippett did an amazing job explaining the program and keeping us up to date.

Great interest rates and great tech support. People like
Biridiana are the reason why I stay with NewTek

Ja'Kira in customer service was very helpful to expedite the transfer of funds between accounts. Overall my experience with Newtek has been very positive.

Great Experience... Patient, Professional and Knowledgeable. Stayed connected until my issue was resolved.

Have had a CD for several years and just opened an additional savings account. Working with Michael Mann was awesome, very quick and efficient. Use the online banking site and app. Can download transactions to Quicken from site but not able to download from within Quicken with one step.

NewTek, Carlos and all of the staff made what I thought would be a stressful process…simple, quick, easy and most of all, stress free!!! Very professional and a pleasure to work with. Thank You.

great response, speedy responses, timely funding and closing. It took only 1 week to close.

Newtek Bank offered the highest APY 6 month CD I could find. Signing up and funding the account was straightforward and the app was easy to use.
Phone calls were always answered by pleasant and knowledgeable customer service reps, and messages were returned in a timely fashion with accurate information. Ja’Kira was the best!

We have worked with Enjolie at Newtek for the past couple of years and she has been absolutely amazing! We highly recommend Newtek and if you get the chance to work with Enjolie, know that you are well taken care of!

Very disappointing experience working with Newtek Bank and loan specialist Angel Stuckman along with her team, Jonathan Ripley and Cristian Torres.

We were initially pre-qualified and promised a fast closing, which is why we decided to move forward with the process. From the very beginning, we clearly explained that we were not interested in any loan requiring personal real estate collateral. Despite that, we spent weeks submitting documents, answering repeated requests, restarting applications, and constantly following up with very little communication.

What made the experience even more frustrating is that after all the time, paperwork, and back-and-forth, our application never even made it to underwriting. Emails regularly went unanswered, promised follow-ups never happened, and we were repeatedly told things would be sent or updated only for nothing to happen.

As business owners, we understand lending takes time, but basic communication, transparency, and professionalism should still be expected. Unfortunately, that was not our experience, and a significant amount of our valuable time was wasted.

Very frustrating and disappointing overall.

Enjolie Robinson has shown outstanding client support. She is very attentive with our needs and show exceptional core values. I love working with her and hope to keep her as our rep for the future.

I am updating my previous review to share a concerning development. After posting an honest critique of my experience with Newtek Bank on public forums, the bank unilaterally terminated my personal relationship. When I called to inquire why my access was suddenly revoked, I was told the bank had decided to 'terminate the relationship' effective immediately. The representative refused to provide any details, ignored my questions, and abruptly ended the call. Potential customers should be aware that this institution appears to monitor social feedback and may close accounts in retaliation for negative reviews, leaving you without access to your capital without warning or explanation.

Ja'Kira made designating a beneficiary very easy. She told me what information was required, I sent that, and it was done.

Amber Marshall was cordial, efficient and knowledgeable. Got the Job done with empathetic efficiency. Thanks for encouraging her style of customer service. She's a keeper.