Justyna in the Aberdeen office has been the most efficient person we have dealt with so far, in the 3 years we have been living here. She has dealt with all our queries promptly over the last few wee... See more
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Review summary
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I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
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Excellent service provided by Elizabeth Connor. She was so quick to respond when others failed. She was so approachable and attentive! Elizabeth sorted my problem in no time! Newton is so lucky to hav... See more
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Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We... See more
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Company details
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.2
Great
1K reviews
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Replied to 81% of negative reviews
Typically replies within 24 hours
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Last year I got in touch with John from…
Last year I got in touch with John from newton property regarding over grown bushes in a communal area. John quickly got quotes and arranged for the work to be carried out. The work has only just been done due to birds nesting which I completely understand. Overall very happy with the service.
January 10, 2026
Unprompted review
Reply from Newton Property Management
Good morning Louise,
Thank you so much for sharing your experience! We’re delighted to hear that John was able to assist you promptly and keep you updated throughout the process. We appreciate your understanding regarding the delay due to nesting birds—it’s great to know you value the care taken for wildlife.
We’re thrilled you’re happy with the outcome and the service provided. If you need any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Whenever I have needed any assistance…
Whenever I have needed any assistance or advice Lana has answered my query promptly and nothings ever too much trouble. The company provides information in a timely manner eg poor weather and out of hours contacts, overall a great service thank you.
January 12, 2026
Unprompted review
Reply from Newton Property Management
Good morning Lindsay,
Thank you so much for your kind words! We’re delighted to hear that Lana has been able to assist you promptly and that you’ve found our communication helpful, especially during poor weather and out-of-hours situations. Providing timely information and excellent service is always our goal, and it’s great to know this has made a positive difference for you. We truly appreciate your feedback and look forward to continuing to support you.
Kind regards,
The Team @ Newton
Emergency? Newton Doesn’t Care – Two Years of Damage and Zero Action
Absolutely appalling service from Newton Property Factor — easily the worst experience I’ve ever had with any property management company. They took over from APL without consulting owners, and both companies have been a complete disaster.
I’ve had a roof leak since December 2023. APL told me to wait for better weather, then completely failed to act. Summer 2024 came and went, and I later discovered the person handling it had left without passing on any information. Despite me emailing countless times, nobody had a clue this was an issue.
Newton took over in October 2024, and things somehow got worse. They charged owners nearly £10,000 for roof repairs, then claimed they needed better weather again. Later, I found out they were applying for a grant to fund the repair — without informing any owners until I lodged a formal complaint.
Their Associate Director, Justine, assured me in Q4 2024 that Newton would resolve this and be better than APL. That was a lie. The matter is still unresolved and has escalated into an emergency situation. The First-tier Tribunal has accepted my case, and legal action is now underway.
Newton sends out emails during storms claiming they’re ‘on hand to help in an emergency.’ Laughable. When I called their so-called emergency line during a storm, the out-of-hours call centre couldn’t reach anyone at Newton. I was told someone would contact me on the next working day — 48 hours later, I’m still waiting for that call. So much for an emergency service.
To be fair, not all staff are bad, but some are dismissive, rude, and completely lack compassion. This situation has dragged on for over two years, and my property is now severely damaged because of their incompetence and negligence. If you value your sanity, your property, and your money, avoid Newton Property Factor at all costs.
*To reply to the reply
On the 19th of November 2024 I have an email saying they had instructed the works now in their reply to my recently say the works haven't even been instructed.
*Further reply, letter dated 29th of April 2025 said the full works had been instructed Newton now claiming that only the temporary repair has been instructed.
January 11, 2026
Unprompted review
Reply from Newton Property Management
Good morning Joel,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration this situation has caused and understand how concerning it must be for you.
To clarify, the roof works have been approved, and we are currently awaiting all owners to pay their share so that we can instruct the contractor to proceed. Your property manager has also applied to the local council’s Missing Shares Scheme to help encourage payment from any outstanding owners. This process is essential to ensure the work can be completed as quickly as possible.
We appreciate your patience and understand how important this repair is. Please don’t hesitate to contact us directly if you’d like an update on the progress — we’re committed to resolving this matter for you.
Kind regards,
The Team @ Newton
Response to update : temporary repairs are being instructed until the roof major works can be carried out.
Newton Management Aberdeen Great performance
Since Newton Property Management took over the maintenance and up keeping of Strawberry Bank Parade Aberdeen it’s literally been like night and day compared with the last Factor , and especially throughout December / January where they totally maintained the clearing of snow from the walk ways on a daily basis and keeping the are clean
Thank you Newton
January 12, 2026
Unprompted review
Reply from Newton Property Management
Good morning Jon,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve noticed such a positive difference since Newton Property Management took over. Our team works hard to ensure properties are well-maintained, and it’s great to know the snow clearing and upkeep during December and January made an impact. We truly appreciate your kind words and look forward to continuing to provide the highest level of service.
Kind regards,
The Team @ Newton
Excellent advice …
I have had some issues that needed some legal expertise and Catherine from the Glasgow office has been fantastic. She has been a great help, so knowledgeable, approachable and professional.
December 2, 2025
Unprompted review
Reply from Newton Property Management
Good morning Alison,
Thank you for sharing such positive feedback! We’re thrilled to hear that Catherine was able to provide the legal expertise and support you needed. Her knowledge, approachable manner, and professionalism are qualities we value highly, and we’ll make sure your comments are passed on to her. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Very prompt response from Zac with a…
Very prompt response from Zac with a number of requests actioned in one go- First Class!
January 9, 2026
Unprompted review
Reply from Newton Property Management
Good morning
Thank you so much for your kind feedback! We’re delighted to hear that Zac was able to respond promptly and take care of multiple requests in one go. We’ll be sure to share your comments with him—it means a lot to the team. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
Matthew was so pleasant and helpful on…
Matthew was so pleasant and helpful on the phone with us. His experience and caring attitude made it so much easier to deal with our water leak. Couldn’t have asked for better!
January 8, 2026
Unprompted review
Reply from Newton Property Management
Good morning Margaret,
Thank you for sharing your experience! We’re so glad to hear that Matthew was pleasant and helpful, and that his expertise and caring attitude made a stressful situation easier for you. We’ll be sure to pass along your kind words to him. If you need any further assistance, please don’t hesitate to reach out—we’re always here to help!
Kind regards,
The Team @ Newton
Great customer service
I had excellent customer service from Yvonne. The problem was solved quickly and efficiently and throughout the process the communication was great.
January 8, 2026
Unprompted review
Reply from Newton Property Management
Good morning Fiona,
Thank you for your feedback! We’re so pleased to hear that Yvonne provided excellent customer service and resolved your issue quickly and efficiently. Great communication is something we strive for, and it’s wonderful to know Yvonne delivered that for you. If you need any further assistance, please don’t hesitate to get in touch!
Kind regards,
The Team @ Newton
Response time
Zac responded super quickly and was very helpful in supporting my queries.
January 8, 2026
Unprompted review
Reply from Newton Property Management
Good morning Julien,
Thank you for sharing your feedback! We’re thrilled to hear that Zac was able to respond quickly and provide the support you needed. Your satisfaction is our priority, and we’ll make sure Zac knows how much his assistance meant to you. If you have any more questions or need further help, don’t hesitate to reach out!
Kind regards,
The Team @ Newton
Very helpful
June from Newton Property management was very kind and helpful. We are having some issues with our building and she was trying to help out. June was very honest and has a positive attitude.
January 8, 2026
Unprompted review
Reply from Newton Property Management
Good morning Katarina,
Thank you for sharing your experience! We’re delighted to hear that June was kind, helpful, and proactive in assisting with the building issues. Her honesty and positive attitude truly reflect the values we strive for at Newton Property Management. We appreciate your feedback and will continue working hard to resolve any concerns and provide the best possible support.
Kind regards,
The Team @ Newton
Property manager review
Jack has been a great property manager since he came onboard. He’s responsive and proactive and always polite. Appreciate having him.
January 7, 2026
Unprompted review
Reply from Newton Property Management
Good morning Aileen,
Thank you so much for sharing your feedback! We’re thrilled to hear that Jack has been such a great property manager. His responsiveness, proactive approach, and professionalism are qualities we value highly, and it’s wonderful to know they’ve made a positive impact for you. We truly appreciate your kind words and look forward to continuing to provide you with excellent service.
Kind regards,
The Team @ Newton
Excellent service
I have received excellent service recently from our Property Manager, Yvonne Mathers, in sorting out a number of issues.
Most recently, Yvonne was very effective in sorting out an alarm that was going off during the night and disturbing sleep.
When I reported the problem, Yvonne acted promptly, liaisng with the commercial unit concerned, and the alarm fell silent at night.
When the problem recurred and I reported this to Yvonne on New Year's Eve, she acted immediately. This enabled the commercial until to call out an engineer before the Bank Holidays. What a relief!
December 31, 2025
Unprompted review
Reply from Newton Property Management
Good morning Karina,
Thank you for taking the time to share your feedback! We’re delighted to hear that Yvonne provided such excellent service and acted promptly to resolve the alarm issue, even during the holiday period. Her dedication and responsiveness truly reflect our commitment to supporting residents and ensuring peace of mind. We’ll make sure your kind words are passed on to Yvonne—she’ll be thrilled to know her efforts made such a difference.
Kind regards,
The Team @ Newton
Great communication from the beginning…
Great communication from the beginning from Frazer . With regular, informative & helpful updates.
Very professional, but also very approachable & friendly.
Overall I have been reassured & most impressed by Frazer’s attitude.
December 5, 2025
Unprompted review
Reply from Newton Property Management
Good morning Annie,
Thank you for your wonderful feedback! We’re delighted to hear that Frazer provided clear communication and regular, informative updates throughout the process. His professionalism, combined with a friendly and approachable attitude, is exactly what we strive for. We’ll make sure your kind words are shared with him—he’ll be thrilled to know his efforts made such a positive impression.
Kind regards,
The Team @ Newton
Matthew was very helpful
Matthew was polite, friendly and helpful. He was able to answer all my questions and did so with great patience and professionalism.
January 7, 2026
Unprompted review
Reply from Newton Property Management
Good morning Alison,
Thank you for sharing your feedback! We’re thrilled to hear that Matthew provided such polite, friendly, and helpful service. His professionalism and patience are qualities we value highly, and we’re glad they made a positive impression. We’ll be sure to pass your kind words along to him.
Kind regarads,
The Team @ Newton
Our estate is well maintained…
Our estate is well maintained throughout the year. The maintenance team are also very responsive to issues reported, for example during winter periods when the roads and pavements are icy.
January 7, 2026
Unprompted review
Reply from Newton Property Management
Good morning Michelle,
Thank you for your kind feedback! We’re delighted to hear that you find the estate well maintained throughout the year. Our maintenance team works hard to ensure everything runs smoothly, and it’s great to know their responsiveness during winter periods has made a positive impact. We truly appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Sandra dealt with my request quickly…
Sandra dealt with my request quickly and my query was resolved within days. She also took the time to follow up today which was much appreciated.
January 6, 2026
Unprompted review
Reply from Newton Property Management
Good morning Jenni,
Thank you for your feedback! We’re so pleased to hear that Sandra was able to resolve your query quickly and follow up to ensure everything was taken care of. Providing timely support and going the extra mile is what we strive for, and it’s great to know this made a positive difference for you. We’ll be sure to share your kind words with Sandra and the team. Thank you again for taking the time to leave this review!
Kind regards,
The Team @ Newton
Elizabeth Connon
I have corresponded with Elizabeth Connon on multiple occasions with various issues and queries.
I have been more than happy with the help received each time, Elizabeth has always responded swiftly via either email or phone call to assist me.
I recently reported an issue within my block and Elizabeth had arranged a resolution and communicated a letter to residents within half a working day.
January 6, 2026
Unprompted review
Reply from Newton Property Management
Good morning Mark,
Thank you for sharing your feedback! We’re delighted to hear that Elizabeth has consistently provided you with prompt and helpful support. Swift communication and effective resolutions are key to delivering great service, and it’s fantastic to know that Elizabeth was able to arrange a solution and communicate with residents so quickly. We’ll make sure your kind words are passed on to her and the team. Thank you again for taking the time to leave this review!
Kind regards,
The Team @ Newton
Newton Property Management delivers effective management.
I am going to use Challenge - Action - Result (CAR) to explain this.
Challenge - A salt/grit bin has old and hard packed salt inside that is flooded with dirty water. Fortunately, it is free from any general rubbish and the bin lid is perfectly operational. The bin had been refilled at some point, but, it was refilled with the water and the old hard packed salt underneath. To compact this, there are no drainage holes in the base of the salt bin, and the bin is securely bolted to a concrete slab.
Action - I’m a private home owner, I’ve gone out of my way and emptied the bin of all its contents and used what I can to fight the snow and the ice.
I’ve reported everything to Newton Property Management (NPM). Their action is clearly driven by a deliberate main effort as witnessed below.
Result - NPM have assigned a contractor to drill drainage holes in the salt bin. With the bin free from water, the salt bin will be refilled. Over and above the single salt bin, now every salt bin on the estate will be examined, reconciled where needed and refilled if required.
In summary, I had a pleasant, and constructive conversation with NPM, I was listened to, and I felt respected considering what I had personally done to property that belongs to NPM. The communication back from NPM was exceptional in every aspect. The ability to communicate to all who are involved and all who are affected at the same time, with deliberate actions and forward timelines is professional conduct. Additionally, to apply the same action to every other salt bin on the estate is exceptionally wise prior planning and preparation that proves meticulous foresight.
January 6, 2026
Unprompted review
Reply from Newton Property Management
Good morning Scott,
Thank you for taking the time to share such a thoughtful and detailed review. We really appreciate the effort you put into addressing the initial challenge with the salt bin and for reporting it to us. Your proactive approach and clear communication helped us take swift and effective action.
We’re pleased that our team was able to respond by assigning a contractor to drill drainage holes, ensuring the bin can be properly maintained going forward. Extending this solution across all salt bins on the estate reflects our commitment to thorough planning and continuous improvement.
It’s great to hear that you found our communication professional and constructive. Listening to our customers and acting decisively is at the heart of what we do, and your feedback reinforces that we’re on the right track. Thank you again for your support and collaboration.
Kind regards,
The Team @ Newton
Some excellent individuals working at Newton
Our development is managed by Hannah H from Newton. She does an excellent job managing the myriad of requests from our old and occasionally complex development. I believe she is the most organised property managers we have had recently from Newton, even proactively organising site visits. I hope Newton do everything they can to keep her on board as we have had a lot of different property managers over the past 5 years.
January 6, 2026
Unprompted review
Reply from Newton Property Management
Good morning Peter,
Thank you so much for sharing your feedback! We’re delighted to hear that Hannah has been providing such excellent support and proactive management for your development. At Newton, we strive to deliver consistent and high-quality service, and it’s wonderful to know that Hannah’s dedication and organization have made a positive impact. We truly value your comments and will make sure they are shared with Hannah and the wider team. Thank you again for taking the time to leave this review!
Kind regards,
The Team @ Newton
Very disappointing experience with Newton Property Management.
Their monthly charges feel like extortion and are never clearly explained. Fees appear without transparency, and when you ask for a breakdown or clarification, the answers are vague and superficial.
There is absolutely no flexibility or empathy if you are struggling financially. Instead of trying to help or find a solution, they quickly escalate the situation by passing your details to debt collectors.
Overall, poor communication, lack of transparency, and zero support for tenants. I would not recommend them to anyone looking for a fair or professional property management company.
December 2, 2025
Unprompted review
Reply from Newton Property Management
Good morning Gleyce,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. Transparency and clear communication are very important to us, and we regret that we fell short of your expectations in this regard.
We take concerns about charges and financial flexibility seriously and would like the opportunity to review your situation in detail. Please reach out to us directly at your local office and we’ll do our best to provide a clear breakdown and explore any possible solutions.
Your feedback helps us improve, and we appreciate you bringing this to our attention.
Kind regards,
The Team @ Newton
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