newvehiclesolutions.co.uk Reviews 235

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I contacted New Vehicle Solutions regarding leading a Skoda Octavia Vrs Estate never having leased a car before I spoke to Damien who was brilliant. He guided me through the whole leasing process... See more

Company replied

Rated 5 out of 5 stars

You got me mobile which was important to me having commitments mikes away and no definite public transportation. Good helpful staff to guide me along the way. If I had to make one suggestion perhaps... See more

Company replied

Rated 5 out of 5 stars

Would 100% highly recommend vehicle solutions..fantastic service from start to finish, very friendly staff dealt with a lovely guy named Ryan also met the owner Martin, can honestly say that nothing w... See more

Company replied

Rated 5 out of 5 stars

Dan is a legend. My third vehicle from NVS, The best company by far to deal with, fast and efficient can't do enough for you, Always a smooth ride nothing hidden just straight to it with no pushy s... See more

Company replied

Company details

  1. Motor Vehicle Dealer

Written by the company

Leading suppliers of brand new and nearly new car and commercial vehicles. All with free mainland UK delivery. All low rate finance options are available


Contact info

5.0

Excellent

TrustScore 5 out of 5

235 reviews

5-star
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Rated 5 out of 5 stars

Great company to deal with

Painless process from start to finish and kept in touch throughout

January 24, 2024
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Reply from newvehiclesolutions.co.uk

Thank you for your kind words and 5* review - Glad that we made everything easy and you are happy with our service. The NVS Team

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Rated 5 out of 5 stars

Quick and resourceful

Quick and resourceful, Any queries I had were answered within a day. 2nd van Ive bought from them and will no doubt be buying my next one from them too!

January 26, 2024
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Reply from newvehiclesolutions.co.uk

Thank you Adam for your continues business, 5* review and kind words. We look forward to supplying you the next vehicle. The NVS Team

Rated 5 out of 5 stars

Thats our 5th van from our NVS guy…

Thats our 5th van from our NVS guy Daniel . Always delivered AM on the date he advised , thats good service .

January 18, 2024
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Reply from newvehiclesolutions.co.uk

Thank you very much for your continued business, fantastic 5* review and kind words. We look forward to providing you number 6 and beyond. The NVS Team.

Rated 5 out of 5 stars

Brilliant service and Brilliant team.

Brilliant service and Brilliant team.

Identified the vehicle on a Monday, finance in place by Wednesday, and delivered from South Wales to Surrey Friday morning, in time for closing for the Christmas holidays.

Will be coming back for our next addition to the fleet.

December 22, 2023
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Reply from newvehiclesolutions.co.uk

Thank you very much for you 5* review and very kind words. So glad that we were able to provide you with the vehicle you needed in the tight timescale before the Christmas break. Many Thanks, Speak to you soon when you want the next one. The NVS Team

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Rated 5 out of 5 stars

Very good to deal with

December 8, 2023
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Reply from newvehiclesolutions.co.uk

Thank you very much for your 5* Review and your business Ian, Much appreciated. The NVS Team

Rated 5 out of 5 stars

Yohan is the man!!

Great service and great company!

November 14, 2023
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Reply from newvehiclesolutions.co.uk

Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with Yohan and our company. If you ever need anything else, don't hesitate to reach out. We're here to help! NVS

Rated 5 out of 5 stars

Great After-sale service

Travelled a 600 mile round trip to buy a VW Crafter from NVS based on their professional set up, response to my enquiries and previous reviews.
Oops not all was as expected and I raised a couple of things which I hoped would be better.
OK it happens, someone had missed things in preparation, after all they are only human. My review could have been so much different BUT what a response from the boss !
Director Martin, took charge with a personal ‘heartfelt apology’ then made it his mission to personally resolve the points raised which did involve additional cost to the business. His actions were certainly not expected nowadays and reassured me that honesty and high standards are certainly NVS values.
They even arranged for the vehicle to be serviced at a local garage close to my home address as the documentation following its most recent service had been mislaid and not provided during my visit to Bridgend.
Would I recommend NVS ? in a heartbeat yes.
Would I travel 600 miles round trip to buy from them again, oh yes I would.
A big thank you for restoring my faith in the existence of old fashioned values

November 9, 2023
Unprompted review
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Reply from newvehiclesolutions.co.uk


What an adventure—600 miles for a van and a story worth sharing! Sometimes bumps happen, but it's how we navigate them that counts. Our commitment to righting the ship is truly above and beyond. We're thrilled to have restored your faith in good old-fashioned values. Thanks a million for your trust and recommendation—here's to smooth rides and top-notch service always! NVS

Rated 5 out of 5 stars

There was great communication through…

There was great communication through the whole process , we hit a few bumps on the road with manufacturing issues etc but everything was handled brilliantly and can’t credit them enough for helping us get the deal over the line would definitely recommend these guys to anyone .

November 3, 2023
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Reply from newvehiclesolutions.co.uk

We greatly appreciate your feedback and are thrilled to hear about your positive experience with us! Effective communication is crucial, and we're pleased that it made your journey smoother, even when unexpected manufacturing issues arose. Our team is dedicated to resolving challenges and ensuring that our customers are satisfied. Thank you for recommending us – it means a lot. If you or anyone you know ever needs assistance in the future, please don't hesitate to reach out. We're here to help. Enjoy your new vehicle!

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Rated 5 out of 5 stars
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Reply from newvehiclesolutions.co.uk


We're delighted to hear about your positive experience with New Vehicle Solutions! Buying a vehicle blind over the internet can be a leap of faith, and we're thrilled that your trust in us paid off. It's wonderful to know that your vehicle was ready on time and that our team provided excellent service both during the handover and after the sale. Your satisfaction is our priority, and we're here to support you whenever you need us. Thank you for choosing us, and enjoy your new vehicle! If you ever have any questions or need further assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great job Damian, and all the Team at New Vehicle Solutions

Damian was excellent, he organised all the financing for my new Tesla Model Y, keeping me informed at each stage of the process and helped with the sale of my VW Amarok. I would certainly recommend Damian and the Team at New Vehicle Solutions, Thanks again

November 2, 2023
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Reply from newvehiclesolutions.co.uk


Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that Damian provided you with an excellent experience and helped you with both the financing for your new Tesla Model Y and the sale of your VW Amarok. Our team at New Vehicle Solutions is dedicated to providing top-notch service and keeping our customers informed throughout the process. We truly appreciate your recommendation, and we're here to assist you with any future automotive needs. Thanks again for choosing us, and enjoy your new Tesla!

Rated 5 out of 5 stars

Great customer service with Damian

Great customer service with Damian he went the extra mile to make sure we got what we wanted and not what he wanted to sell us. Gave me loads of options and had the time to deal with all my questions.

November 2, 2023
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Reply from newvehiclesolutions.co.uk

Thank you for taking the time to leave such a positive review of your experience with us. We're delighted to hear that Damian provided you with great customer service and went the extra mile to ensure your needs were met.

Our team takes pride in helping our customers find the right solutions, and it's wonderful to know that Damian provided you with various options and patiently answered all your questions. We believe in offering a customer-centric approach, and it's reassuring to hear that Damian's dedication to your satisfaction was evident during your interaction.

If you ever have more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our top priority.

Thank you again for choosing us, and we look forward to serving you in the future.

Best regards,
The NVS Team

Rated 5 out of 5 stars

quick reply no hassles right vehicle…

quick reply no hassles right vehicle right price

October 27, 2023
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Reply from newvehiclesolutions.co.uk

Thank you for your concise and positive 5* feedback! We're delighted to hear that you had a hassle-free experience with us and found the right vehicle at the right price. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help. Enjoy your new vehicle!

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Rated 5 out of 5 stars

New van

From start to finish everything went smooth. In matter of 2 days my van was completed and on the road.
Very polite everyone,
Definitely be back in future/
Van was absolutely spotless and they made sure everything was 100% & I was happy before handing over. 10/10

October 19, 2023
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Reply from newvehiclesolutions.co.uk

Thank you for sharing your experience with us! We're thrilled to hear that your journey with us from start to finish was smooth and efficient, and that your van was ready for the road in just two days. We take pride in our team's polite and attentive service, and it's great to know that you felt well taken care of.

We're delighted that your van met your expectations, being spotless and thoroughly checked to ensure it was 100%. Your satisfaction is our top priority, and we're glad we could deliver on that promise.

We look forward to serving you in the future and assisting with any of your automotive needs. Should you have any questions or require further assistance, please feel free to reach out. Thank you for choosing us, and we wish you many safe and happy journeys with your van. Your rating of 10/10 means a lot to us! The NVS Team

Rated 5 out of 5 stars

Very helpful a pleasure to deal with

The team were very helpful from the first phone call to receiving my new van they made the whole process stress free

October 5, 2023
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Reply from newvehiclesolutions.co.uk

Thank you very much for the 5* Review Kenneth, We really appreciate your business. Happy motoring! The NVS Team.

Rated 5 out of 5 stars

Got my new van from new vehicle…

Got my new van from new vehicle solutions. They were really easy to deal with and made the process of ordering the van to delivery really quick.

September 19, 2023
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Reply from newvehiclesolutions.co.uk

Thank you very much for your 5* Review. From all of the team at NVS.

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Rated 5 out of 5 stars

Dan and his excellent team

Yet again Dan and his team have gone over above what was asked to find a Van at the right price and move everything to get it to me before i went on holiday.
Can not recommend this company enough and will carry on our long term relationship.
We have now worked with Dan for 6 years.
Wishing everyone the best for the future.
Regards
Tony

September 8, 2023
Unprompted review
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Reply from newvehiclesolutions.co.uk

Thank you for your very kind words & 5* Review Tony. We appreciate your continued business and support. The NVS Team.

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