The New York Pass Reviews 

27,178
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the digital application, noting that browsing and booking attractions, planning detailed daily itineraries, and organizing personal visits is exceptionally straightforward. Consumers also value the seamless entry process at various popular venues, noting the huge financial savings and the incredible flexibility to change schedules whenever plans shift unexpectedly. However, some people mentioned difficulties regarding rather strict booking windows and mandatory advance reservations for certain popular attractions. Some reviewers were not entirely happy with extra limitations, noting occasional issues with tour synchronization or language availability for foreign international visitors.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how simple and practical the digital app is... See more

Value for money

Reviewers highlight positive aspects of value for money, noting that the options are absolutely worth the... See more

Price

Customers had positive experiences with price, reporting great deals and huge savings on attraction entry... See more

Booking process

Consumers find booking process to be positive and straightforward, noting that the app works perfectly for... See more

Product

People report positive experiences with product, highlighting a huge selection of major landmarks and a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd give 6 out of 5 stars - why? - savings are huge (compared to the prices of single tickets) - flexibility on the one side & easy access on the other sid 'fast lanes' - (almost) all hot-spots &... See more

Company replied

Rated 5 out of 5 stars

Aug 2026. Amazing value. We did 3-4 things a day with the all inclusive 5 day pass. The App is easy to use, great map feature. Just pay attention to certain attractions may need reservation before ar... See more

Company replied

Rated 5 out of 5 stars

An excellent pass if you know in advance what to visit and when. We took a pass for 5 attractions and thus saved 80 dollars per person, which I call a good deal. The application is very simple and ea... See more

Company replied

Rated 5 out of 5 stars

Easy to book , even The Edge and TOTR just a few minutes before we visited . Great tours included , did Walking tour of Greenwich Village , Sunday Tour in Harlem and 5 Boroughs . Also visited MOMA and... See more

Company replied


Company details

  1. #16 of 54 best companies in Travel Aggregator

Information provided by various external sources

Discover more & spend less with The New York Pass! Visit over 100 attractions with the only all-inclusive sightseeing pass that features the Empire State Building, an app and fast-track privileges. Over 3+ million customers trust us. Discover what makes The New York Pass so special.! Learn more on newyorkpass.com

Learn more about The New York Pass

Written by the company

Save Money!
Free entry to your choice of over 100 top New York attractions
Save Time!
Skip the lines at a number of selected attractions saving you time during busy periods
Save Stress!
The New York Pass has everything you need for the perfect day out helping you make the most of your time in the city

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.7

All reviews

(27,178)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Great price, easy to use

April 4, 2026
The New York Pass logo

Reply from The New York Pass

Hi Botiss,

This made our day! Your review means a lot to us, and we truly appreciate your kind words. We hope to serve you again in the future.

Warm Regards,
Go City

Rated 4 out of 5 stars

We definitely saved money

We definitely saved money, was easy to book each experience and whole process fairly seamless

April 2, 2026
The New York Pass logo

Reply from The New York Pass

Hi Alice,

We are beyond thankful for your review—this truly made our day! Your kind words mean a great deal to us, and we look forward to serving you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Very easy to use

Excellent website that provides very useful information and makes bookings very easy.
Worthwhile investment !

May 1, 2026
The New York Pass logo

Reply from The New York Pass

Hi Bruno,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

The New York Pass is very convenient…

The New York Pass is very convenient and great value if you want to visit many attractions while saving time and money. It’s easy to use and perfect for organizing your trip efficiently.

April 28, 2026
The New York Pass logo

Reply from The New York Pass

Hi Milica,

This truly made our day. We’re so grateful for your kind words and appreciate you taking the time to share your review with us and the community. We’re delighted to hear that you enjoyed using the Go City pass and hope to serve you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Well worth it

Well worth it! No issues with the pass at all. Everything worked smoothly.

May 1, 2026
The New York Pass logo

Reply from The New York Pass

Hi Fiona,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

It was a wonderful experience

It was a wonderful experience. The pass was accepted everywhere without any issues at all. It was also very easy to book the attractions where a reservation was mandatory. I highly recommend it to everyone.

May 1, 2026
The New York Pass logo

Reply from The New York Pass

Hi Gregor,

We’re delighted to receive your feedback, it truly boosts our confidence as we continue striving to provide a hassle-free experience. Thank you for taking the time to share your review; we genuinely appreciate your positive feedback. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Easy to use

Easy to use, a lot of information, many choises to go

April 28, 2026
The New York Pass logo

Reply from The New York Pass

Hi Anna,

We’re delighted to receive your feedback, it truly boosts our confidence as we continue striving to provide a hassle-free experience. Thank you for taking the time to share your review; we genuinely appreciate your positive feedback. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

I just really agree with watch pens…

I just really agree with watch pens here.

April 27, 2026
Unprompted review
The New York Pass logo

Reply from The New York Pass

Hi Junaid,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

All was very easy with the App and the…

All was very easy with the App and the instructions

April 21, 2026
The New York Pass logo

Reply from The New York Pass

Hi Pilar,

We are beyond thankful for your review—this truly made our day! Your kind words mean a great deal to us, and we look forward to serving you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

It was easy to use and very helpful…

It was easy to use and very helpful ehen entering fifferent sites& museums

April 24, 2026
The New York Pass logo

Reply from The New York Pass

Hi Pia,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

It was really easy to use the app and…

It was really easy to use the app and to know the information about the different places we can go

April 24, 2026
The New York Pass logo

Reply from The New York Pass

Hi María,

This truly made our day. We’re so grateful for your kind words and appreciate you taking the time to share your review with us and the community. We hope to have the opportunity to serve you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Great experience, start to end.

Easy ordering process and the app makes it also easy to use. Some attractions have dynamic prices (some timeslots are more expensive) but with this New York Pass that doesn't matter. You can book even the most expensive timeslot.

March 28, 2026
The New York Pass logo

Reply from The New York Pass

Hi Malvin,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Best Buy ever

April 21, 2026
The New York Pass logo

Reply from The New York Pass

Hi Sandra,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Totally worth it!

We booked 3 activities for 90$. We visited Rockefeller, MoMA and Mercer labs! Totally worth it in terms of savings! Very easy to use and we found availability across all slots!

April 17, 2026
The New York Pass logo

Reply from The New York Pass

Hi Georgia,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

Very good experience

We could visit all the attractions we chose without any problem, people were polite and very helpful

February 24, 2026
The New York Pass logo

Reply from The New York Pass

Hi Mercedes,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 4 out of 5 stars

Good service And deliver on time

Good service And deliver on time

September 26, 2025
Unprompted review
The New York Pass logo

Reply from The New York Pass

Hi Gerard,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Great Experience

It is a very good option if you go to NY. It is an easy way to get more economic tickets without waiting long queues

March 27, 2026
The New York Pass logo

Reply from The New York Pass

Hi Julia,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Warm Regards,
Go City

Rated 5 out of 5 stars
The New York Pass logo

Reply from The New York Pass

Hi Daniel,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Easy to use, can change activities easily

Easy to use. Was able to change activities easily

March 2, 2026
The New York Pass logo

Reply from The New York Pass

Hi JHayes,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Great way to see the top attractions in the city!

Well worth it and made life much easier to see as much as you want to see in a short space of time!
We got the seven attraction pass over four days and definitely saved money and hassle.

March 1, 2026
The New York Pass logo

Reply from The New York Pass

Hello,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities. Likewise, we hope to serve you again in the future.

Warm Regards,
Go City

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