New York Pizza Reviews 

Twice has my cinnamon bread arrived without the sauce, and three times has my pizzas arrived cold. The only thing that I actually enjoyed consuming these recent deliveries I ordered was the sodas. The delivery however was always on time, the blame is entirely on the cooks here.

Still waiting for my money back from an order in November 2025 (!!). Sent about 40 emails about this, they keep sending the same email back that they will look into it but nothing happens

Order was cancelled after waiting 1h 20mins for it. No comment

Although the food quality was decent, the service needs major improvement. Here is my experience:

I called at 4:30 PM and placed an order for home delivery at 6:00 PM. At 6:15 PM, when the pizza had still not arrived, I called again and was told, “We just put your pizza in the oven” — which was very disappointing considering the scheduled delivery time.

The pizza finally arrived at 6:35 PM. However, the delivery driver could not accept payment because he did not have a payment device with him. He gave me a phone number and asked me to request a Tikkie payment link through WhatsApp. I contacted the number immediately and asked for the link.

At 10:00 PM, someone from New York Pizza rang my doorbell asking for payment in person. I explained that I was already in contact with their colleagues on WhatsApp and had requested a Tikkie link, so I did not understand why they had sent someone to my house. He asked me to scan a QR code and pay immediately, but after trying twice, the payment did not work and he left.

Then, around 11:50 PM, while both my baby and I were asleep, the doorbell rang again. I chose not to open the door because it was nearly midnight and I felt uncomfortable. A moment later, my phone rang — it was again someone from New York Pizza standing outside asking for payment.

At that point I was angry and stressed. I told him I was not going to open the door in the middle of the night to attempt another failed QR payment. I again requested that they simply send me the promised Tikkie link, which should have been the easiest solution from the start.

Overall, the experience was unbelievably unprofessional, uncoordinated, and stressful. They seriously need to improve their communication, payment system, and customer service before expecting customers to return. I will not order from them again.

I ordered a pizza one week ago on their website from local branch, payment done, but it was never delivered, when I called them no one replied, I went there and found the branch closed and seems to be closed since long time. I contacted customer service which is full of chatbots with standard messages, several tickets opened and email exchanges, I get the same response "we sent your message to the branch they should contact you". I was clear that the branch is abandoned and no one's there, so who's going to contact me? So in brief, poor customer service, no serious dealing with my formal complaint, and my money still hanging in the air.

19€ for a tiny gluten-free pizza with burned edges and no flavor. The crust was so hard it hurt my teeth. I was really excited to try this place for the first time, but it ended up being the worst pizza I’ve had. Terribly disappointed and I want my money back.

I want to start with that i don’t understand why people are unhappy with their pizzas really. It’s just different, it is closer to American pizza and not Italian. I’m a lover of Italian pizza and the pizzeria I ordered before became very bad, I decided to try something different this time. All the ingredients that I like were present on the menu list, maybe I would use the sauce from a grocery store but they made their own sauce(which was too watery for me), I ate half of it in the evening and another half on the next day. I really liked it even though it wasn’t my favourite type of pizza(the dough I like thin as in real Italian pizza).

I would like to praise the customer support service of New York Pizza for their speed, empathy, and problem-solving skills.
New York Pizza has been my favourite since I moved to the Netherlands, until one day I experienced an issue with the Barendrecht store. I submitted a complaint, received an immediate response, and was referred to the store management. From that moment on, I was assisted by Mr. Sylvano Ogbasilasie, who promptly offered compensation to ensure my satisfaction.
After that, when I ordered another pizza, the store staff were extremely attentive and efficient.
Just as we customers are quick to complain, we should also be quick to give praise.
Grateful, I will continue to be a fan and to recommend them.

It's a shame that they messed up my order, promised to make up for it, then never paid me back. They tried to just verbally tell me the next order would be free, but that doesn't work for me for logistical reasons, so I asked to be paid back instead and was told someone would get to it. I tried to email and was told a couple more times that someone would get to it, but it's been months with no luck. It's impolite to stall for time like that with no intention of following through.

We ordered 2 pizzas a day in advance and paid €20.97.
30 minutes after the scheduled delivery time, nothing arrived.
We called customer support and gave them all the information from the receipt: order number, date of the order, and address.
They couldn’t find the order. I understand that mistakes can happen, but we were told to “just order somewhere else”…

It was a business order, so I had to close the shop and walk there myself to either get the product or my money back.

And on top of the mistake, we were met with rude and unfriendly service. Honestly, that’s a shame.

location: Venlo

Yesterday we went to visit our local NY Pizza place after their reopening. (Rompert, Den Bosch)
There were only 2 people working on a friday night.. 1 person making the pizza's (no gloves and wearing rings..?)
They forgot to add the mozzarella to the buffalo "chicken". There were like 4 pieces of chicken on the entire pizzza.

Then the strangest thing happened. All of a sudden the pizza maker ran outside, across the parkinglot.. and came back with a bag of frozen tuna XD

Like what is happpening hahah, where did she get this bag from? Why is it frozen tuna? How are you handling chicken.. and with the same unwashed hand, no gloves , you are putting tuna and veggies on someone else their pizza..

Pizza itself was okay, except for it being bland, lacking half the ingredients and it being basically a flatbread with cheddar and hotsauce.

i really liked my pizza

Disgusting and honestly sad.
The pizza has no real flavor at all. Every ingredient tastes fake and processed, and while eating it you honestly don’t even know what you’re putting in your body. There’s no freshness, no quality, no care.

It’s really sad that food like this is being sold as pizza. These are the times we’re living in, unfortunately.

Iordered pizza via the New York Pizza app from their Rotterdam Zuid branch (near Lombardijen). After three hours with no delivery, no updates, and unanswered calls, the order never arrived, leading to suspicions of a scam.

Extremely disappointing experience

I placed an order at New York Pizza in Nootdorp and had one of the worst customer experiences I’ve ever had with a food delivery service. After waiting for an hour, I received an email saying that my order was not successful—yet the payment had already gone through. The pizza was never delivered, and the payment was never refunded.

I tried contacting their klantenservice through every possible channel: the online form, email, and even in person at the shop. Unfortunately, none of these attempts led to a solution or any meaningful communication.

I’m very disappointed and will not be ordering from New York Pizza in Nootdorp again. A simple mistake can happen, but failing to resolve it and leaving the customer without their order and without their money is unacceptable.

I understand that I ordered late at around 10 pm, but if you take orders and I am paying the same price give me a normal pizza don't give me a leftover pizza that was clearly made hours ago and warmed up. It was awful, like a piece of gummy bread. Last order of the day on 14/10/25

Pizza was cold, delivery was an hour late, hairs on my pizza and not getting a free pizza after as apology, not nice to customers! definitely wouldn’t recommend

In Deventer: Lumps of dried-out tuna on limp capers and hard slices (not rings) of red onion, with a soggy base smeared with a sickly red sauce — all at a steep price. Without a doubt the worst pizzas we ´ve ever tasted.

just received this uncooked pizza, this order was placed in amsterdam oost, 2025-61787270
The employees were kids and obviously they wanted to close so they can go back home fast, my pizza looked like shit, uncooked and therefore I'd like to get refunded for this horrible order.
The case is still open since i made the complaint which was 3rd of may, and the franchise doesn't care obviously.
I've sent them pictures but they don't care.
I've been in contact after months with Jorn, Jaydee, and they didn't refund me as requested, i don't have to pay for something they didn't provide !!! They disappeared and stopped responding.

Tasty pizza, friendly personell. And unlike Dominos they take cash. Found a new customer in me.