New York Pizza Reviews 

1,863
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Twice has my cinnamon bread arrived without the sauce, and three times has my pizzas arrived cold. The only thing that I actually enjoyed consuming these recent deliveries I ordered was the sodas. The... See more

Company replied

Rated 1 out of 5 stars

1 star is 10 too many. Untrustworthy, scammers, unreliable, happy to steal from you. That would be the perfect description, especially the no-good owner in Etten-Leur. Disappears when he needs to answ... See more

Rated 1 out of 5 stars

Ordered on 2nd June 2025, at NYP, Roosendaal, The Netherlands. Received Garlic Chicken Spinach pizza, without spinach. Their response: "We were out of spinach so we put on extra onions". Like CA... See more

Rated 1 out of 5 stars

They may be ok at some locations and some times but as the reviews here show, if they screw things up they will not do anything about it. We had an order delivered without part of our order, and pizza... See more

Company details

  1. Pizza Delivery
  2. Pizza Takeaway

Written by the company

It’s the Dough. 🍕 Bij New York Pizza draait alles om smaak. We geloven dat een goede pizza begint met goed deeg, daarom maken we ons deeg elke dag vers en kiezen we voor zoveel mogelijk natuurlijke ingrediënten. Zo zorgen we voor pizza’s die puur, vers en maximaal lekker zijn. Al sinds 1993 brengen we de New York-vibe naar Nederland met smaakvolle pizza’s, goede service en een merk dat altijd in beweging is. Tegelijkertijd zetten we stappen naar een duurzamere toekomst met regeneratief dat bijdraagt aan een gezondere bodem. Met meer dan 300 vestigingen is een verse New York Pizza altijd dichtbij. 💚


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1.5

Bad

TrustScore 1.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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1.5

All reviews

(1,863)

327 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tasty

Tasty pizza, friendly personell. And unlike Dominos they take cash. Found a new customer in me.

June 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Ordered on 2nd June 2025

Ordered on 2nd June 2025, at NYP, Roosendaal, The Netherlands.
Received Garlic Chicken Spinach pizza, without spinach. Their response: "We were out of spinach so we put on extra onions".
Like CALL ME so I can maybe change my order? "If we had to call all customers we would be very busy. We haven't had any complaints yet."
Yes, perhaps because I ordered before service hours and I was probably among the first orders?

Terrible service. Won't order again and will advise my friends to never order there, either.
Ridiculous.

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Pizza is not a very good quality and

Pizza is not a very good quality and, it is not my first choice but okay..
My biggest problem is that they keep sending me the stupid newsletter, I unsubscribe again and again and are hough it says that I succesfully unsubscribed the newsletter keeps on coming.

June 1, 2025
Unprompted review
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Rated 5 out of 5 stars

100% the best pizzas in Wassenaar...i…

100% the best pizzas in Wassenaar...i ordered lasagne from a local Italian restaurant and they sent me a tiny piece of over cooked lasagne covered in Tomato al a crème...never again will i go to any of these so called Italian restaurants....one of then is even run by Indians....with an Indian chef on the kitchen....if you want great pizzas and lasagne...stick with NY Pizza...you will not be disappointed.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad experience really i naver eat…

Very bad experience really i naver eat like this tribal pizza please i naver recommend Amstlveen Branch new yourk pizza when i call there and say your piiza really bad he said no is normal and this pizza is fullt our stander
Omg I am Shocked…. Waste of money

April 12, 2025
Unprompted review
Rated 2 out of 5 stars

Today at 16:25 I received my pizza

Today at 16:25 I received my pizza, cheese bread and super small cheesecake. The pizza was terrible, everything was in oil, I couldn't take a single piece, everything fell apart, the cheese bread had a small layer of cheese, you can't call it cheese bread and if you love cheese, then your hopes will be disappointed. The cheesecake is not like the picture. I'm an angry customer, there is no more New York pizza for me ever, order was made in Veldhoven.

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

scam

scam, say one price in the app and then eventually I pay a few euros more for no reason???

January 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Pizza DRAMA

I ordered a pizza yesterday and today.
Today's pizza is simply a failure.
For €16 I bought bread splashed with tomato sauce in an absurdly small amount.
In a word, I am disappointed!
If I were you, I would start betting on quality. Next time, if I get something like this, I will return the pizza to you and demand a new one as described.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

The customer service is a joke

The customer service is a joke. I’m not sure for what they ever hired. I’m sending email without any reply. Please note that for what you are doing (scam the people) you will be reported to Consumentenbond.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

NY Pizza give back my money!

On Saturday (19/10) I made an order in Utrecht and I had 2 issues:
1. I ordered 2 chocolate mousse but they did not have in the store. They tried to convince me to have a cookie instead, I declined, they told me that they would come back with my exchange which never happened.
2. The app from NY charged me 2x for my order.

I have been trying to get in contact with the customer service, and they are just saying "we are asking the filial to get in contact with me". 2 weeks and nothing... they offered me a free pizza to close the claim, but one pizza is way lower than the 66 euros they own me.

October 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Very OILY pizza

Very OILY pizza, since when did pizza have this much oil, see the pizza box, the comparison of 2 pizza(boxes) I ordered.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Misleading the client

Misleading the client, manipulating the client. I ordered two pieces of pizza but they made me look like a complete fool and said that I ordered two whole pizzas. Everything was done subtly and professionally so I was shocked. Two men worked in pairs. The goal was most likely to earn more money for themselves from sales.

August 28, 2024
Unprompted review
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Rated 1 out of 5 stars

Slecht topping.

Slecht topping.
Shoarma pizza with hardly any shoarma in fact, hardly any topping at all.
Never again!

May 22, 2024
Unprompted review
Rated 1 out of 5 stars

Ignored my customer service

Sent a complaint months ago due to the many late deliveries of my orders, never hear back from customer service. Shamefull, never ordering from NY Pizza ever again.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Yesterday I make an order and what I received wasn't hot and crispy, they saw my reviews, and they called me today,I was surprised, they apologise for the inconvenience and they are going to offer me a freedish for tonight. Please don't miss me understand is nice to get thing for free, but such nice, kind service customer approach is not easy to find wherever you go. Thanks a lot to all the amazing STAFF of the New York Pizza in Zaandam.

April 17, 2024
Unprompted review

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