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NEXSMART Reviews 

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TrustScore 4 out of 5

3.8

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3.8

Great

TrustScore 4 out of 5

30 reviews

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3.8

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Rated 2 out of 5 stars

Setting it up was easy, body detection bad

Setting it up was easy, body and movement detection was horrible. It detects bodies in shadows of literal leafs, this leads to an unlimited amount of alarms and notifications.

I don't get it, because body detection is easy, especially today with a plethora of ML models available (source: Im a data scientist working in tech).

October 1, 2024
Unprompted review
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Reply from NEXSMART

Hi J.S

Thank you for your review.

We're sorry to learn that you're experiencing issue with the motion detection on your camera, and we would of course be happy to help find a good solution for this! :)

I recommmend that you contact our customer service at service@nexsmart.de - then we'll be ready to help.

I will also remind you that if you are not satisfied with your product you are always welcome to make use of the 100 days satisfaction warranty, which gives you the option to return the product for a full refund. :)

We look forward to hearing from you.

Kind regards
NEXSMART

Rated 2 out of 5 stars

No movement is photographed

I bought a Nexsmart View camera and connected it and the camera also works very well. Sharp image. Relatively fast loading of the Image.
But:
If the sensitivity is low, the camera will not record anything, if the sensitivity is medium, the camera records almost everything, especially in fog.
It takes a long search, to find the right videos.
When the motion detector registers movement by a person, the person, who made the movement, is never also photographed.

December 21, 2021
Unprompted review
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Reply from NEXSMART

Hi Rainer,

I am sorry to hear that you have had some problems with the camera you bought from us, and we will of course do our best to help you. :)

From your description, it sounds like there is an error on the camera you have received, and i am really sorry about that.
I have therefore made sure that our customer support will contact you, and that you will get a replacement for the camera that does not work.

When the new camera reacts to a person, you should also receive a photograph of the event, with a timemark. That will also make it easier to find a specific recording, when you search for it through the timeline.

If you should have any further regarding the case, you are more than welcome to contact us again at the following mail: Service@Nexsmart.de
- I will also remind you that we have 100 days return policy, and you can anytime within the 100 days get a full refund for the order!

We look forward to hear from you again. :)

Best regards
Nexsmart.de

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