Next gen mobility went above and beyond. The owner Rob was personally available to answer any questions or concerns, which there weren’t many concerns. They swapped my shipping almost instantly upon r... See more
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Review summary
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Reviews shaping this summary
Shipped immediately upon shipment arrival (pre-order), communication was perfect with any questions I had and answered almost immediately. My Vertex Pads were ordered 2 days apart and managed to... See more
Love the business is family owned and locally operated. This is the first e-bike I’ve purchased and it was hand delivered and assembled at no extra cost. Unfortunately we had some mechanical teething... See more
The price is definitely competitive. Plus the great additional extras they throw in. Aside from that, it is nice to get immediate customer support. Every step of the way till I received my wheel here... See more
Company details
- #1 of 8 best companies in Motor Scooter Dealer
- #4 of 51 best companies in Bicycle Store
Contact info
4.9
Excellent
241 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Rob Fail is the BEST
May 27, 2026
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Excellent Service
Rob is very helpful in helping you choose the right wheel and parts for your needs.
May 26, 2026
What made my experience well was the…
What made my experience well was the quick response to my problem with my charger . And Next Gen rocks and I’ve bought two wheels from them and I will buy my next wheel if I buy another one. Thank you so much for all your help.
May 26, 2026
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Excellent customer service
Excellent customer service, great selection of wheels, and a great price!
May 26, 2026
Wish some hardware was included
The speed in which I got my order was great. It just would be nice if they include the screws needed. While they are easy to pick up at any hardware store it's a bit of a extra hassle to have to go out an buy hardware separately just to use something I've ordered properly.
May 25, 2026
Great purchasing experience
Great purchasing experience, well designed website, excellent customer service. Can’t recommend enough.
April 13, 2026
Unprompted review
Good prices, goodies, and fast delivery
Good prices, shipped and delivered in reasonable time. Extra goodies over other sellers is a plus.
May 3, 2026
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Great customer service.
April 29, 2026
Getting a wheel from Next Gen was super…
Getting a wheel from Next Gen was super easy, and the support received from Rob was 5-star. Although my wheel had some issues with shipping, I got lots of support, and Rob made sure everything was right and even offered some LEDs for the trouble. Definitely recommend Next Gen over any other EUC distributor in the US.
April 28, 2026
Next Gen Mobility was fantastic
Next Gen Mobility was fantastic. I reached out for information on the Lynx S and was treated like a friend. I had a brand new Lynx S at more door about a week later. The whole experience was fantastic.
April 28, 2026
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You made it easy.
You made it easy.
Any time I had a question you answered it right a way.
Thank you for the good customer service and fast service.
May 1, 2026
Beyond right..
It's one thing to mess up, but a whole nother thing to go above and beyond to make it right. There was a simple thing with my previous order and Rob jumped through hoops to make sure that not only was I made right, but that I was able to have a better experience over all. The level of support after the sale is staggering, the genuinely concerned vibes are overwhelming, and every transaction feels like a firm handshake from 1000s of miles away. Great prices, yes. But in the end, the level of commitment is second to none.
April 29, 2026
top tier customer service
Not my first time buying from NGM and won’t be my last. Customer service from Rob is truly top tier. I had a particular situation where I needed multiple different parts delivered for repairs and he had all the parts in stock and shipped them same-day as I needed them. Cant recommend buying from NGM enough.
April 24, 2026
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Quick response to my email quick…
Quick response to my email quick solution to my issue.
March 27, 2026
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