Next Gen Mobility Reviews 

241
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality and the attentive, caring staff who go above and beyond. Many highlight the outstanding customer service, noting the personalized support and helpfulness provided before and after purchase. People appreciate the business for its commitment to customer satisfaction and its passion for the products. Reviewers frequently mention the surprisingly rapid and efficient delivery service, with products arriving quickly and well-packaged. The communication is often described as excellent, keeping customers informed every step of the way.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as top-notch and... See more

Service

People report positive experiences with service, often highlighting the excellent customer support and quick... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, communication, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Next gen mobility went above and beyond. The owner Rob was personally available to answer any questions or concerns, which there weren’t many concerns. They swapped my shipping almost instantly upon r... See more

Rated 5 out of 5 stars

Shipped immediately upon shipment arrival (pre-order), communication was perfect with any questions I had and answered almost immediately. My Vertex Pads were ordered 2 days apart and managed to... See more

Rated 5 out of 5 stars

Love the business is family owned and locally operated. This is the first e-bike I’ve purchased and it was hand delivered and assembled at no extra cost. Unfortunately we had some mechanical teething... See more

Rated 5 out of 5 stars

Absolutely flawless experience from start to finish. Shipping was surprisingly rapid. Less than seven days from order to my doorstep. Packaging was thorough and protective, received wheel hundred per... See more


Company details

  1. #1 of 8 best companies in Motor Scooter Dealer
  2. #4 of 51 best companies in Bicycle Store

Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(241)

176 reviews in the last 12 months

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Rated 5 out of 5 stars

My great friend Bob is awesome

My great friend Bob is awesome! I'm someone who had never even touched an electric treadmill in my life, and since I had enough money... well, I simply ordered the latest Leaperkin model from the best store, haha. And when I say best, I mean the price, customer service, and above all, they're very friendly. Thanks to my great friend Bob, when more models I'm interested in come out, of course I'll buy them here! ✌️

September 30, 2025
Rated 5 out of 5 stars

Received in good time

Received in good time , product works as advertised ,connected to my phone programs, very easy to set up, did most of set up by itself . E6+ Thank you Next Gen . I will be getting the extra battery soon.

November 27, 2025
Rated 5 out of 5 stars

Simply the Best

Their communication was beyond my expectations. Kept me in the loop on a regular basis since I had to order my product. It showed up on time, there were a couple extras and they let me know when they were coming and they showed up on time. There were no hiccups no surprises and even though I live in another state they will be my go-to from now on. They have the good products, best prices and best customer service. I was even able to chat with someone on a Sunday evening and they answered all my questions. To sum it up they're simply the Best!

November 30, 2025
Rated 5 out of 5 stars

First of all unbeatable price

First of all unbeatable price. But it was the total experience. I asked a question via chat and was answered within minutes. EUC shipped and arrived very quickly. Couldn’t have been better.

November 24, 2025
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Rated 5 out of 5 stars

Next Gen Mobility is next level

I pre-ordered a euc and my experience has been positive. Great communication with Rob answering my questions. Fast delivery. I would definitely order from NGM again without any hesitation!!

November 23, 2025
Rated 2 out of 5 stars

How customer support is approached…

How customer support is approached needs more professionalism. Requesting too much unnecessary demands on customer before simple actions are taken. Which would always put the customers off from further business. This behavior happen each time a situation arose, showing a lack of experience with proper customer support that we are used to in the US. Sometimes when a person is new to handling support themselves, even though they experienced it on the other side, it can be challenging.

November 2, 2025
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Rated 5 out of 5 stars

Nextgenmobility has been the best

Nextgenmobility has been the best! And to be honest their customer service chat system on their website is GRADE A!!!! Súper responsive and ALWAYS had an answer/solution for anything I needed! I recommend them to anyone interested in purchasing from them!

October 28, 2025
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Rated 5 out of 5 stars

Next gen mobility will take care of you

After discovering a defect with my aero i contacted them about it and got a quick response as usual. After a few emails back and forth about the issue Rob immediately got the warranty replacement part sent out to me. Couldn't ask for better service

October 26, 2025

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