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Next Order Reviews 110

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TrustScore 5 out of 5

4.8

Software Company
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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, especially with order management. Reviewers are particularly impressed with the quick response times from the customer service team. However, some customers also noted issues with menu editing, mentioning that the team should improve their understanding of customer requests. A few other people also felt that the company sometimes over-promised and under-delivered, leading to problems with menus, specials, and integrations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency.... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the team.... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the support agents,... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its user-friendliness and efficiency.... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Next order programme for nearly 2 yesrs now. All corordinstef and Managed by Brad and his Team. An awesome system . Makes ordering easy,record keeping in the back Admin office makes life... See more

Rated 5 out of 5 stars

Great product & in the last 12 months have had zero issues with any aspect of my pos or online ordering issues which takes a massive weight off my shoulders after dealing with some terrible companies... See more

Rated 5 out of 5 stars

I have been using next order software for my busy pizza shop for 3 years now. Next order have simplified operations, with there easy to use Point of Sale, KDS kitchen display and full integration w... See more

Rated 5 out of 5 stars

I had good experience with Next order. There front end interface is great. Our customer were so pleased when launched. There Menu editing team should improve, clearly understanding what the cust... See more

Company details

  1. Software Company

Written by the company

Next Order is an all‑in‑one restaurant POS system and commission‑free online‑ordering platform. Our cloud Point of Sale speeds up service, syncs with kitchen displays and keeps stock in check. Guests can place click & collect or delivery orders directly from your own website, while built‑in marketing tools turn first‑time diners into loyal regulars. Real‑time driver tracking, automatic table‑turn prompts and delivery‑partner integrations help you cut costs and boost revenue. Ideal for restaurants, takeaways, independent cafés, dark kitchens and multi‑site groups in Australia, New Zealand and UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

110 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Highly recommend. Since we switch to next order POS system, our productivity and efficiency have increased significantly. Support team is great. They are available 24x7. So far the best POS system.

July 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Very good POS system

Very good POS system , I have been using this software for nearly 4 years now . They always make improvements to it and update regularly. It is very easy to use and easy to make menu edits from dashboard admin . Integration with uberbdirect is also very useful and reasonably priced for delivery on demand .

July 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Best pos product on the market

Great product & in the last 12 months have had zero issues with any aspect of my pos or online ordering issues which takes a massive weight off my shoulders after dealing with some terrible companies in the past. Mitch is always contactable and real time menu edits and promo suggestions are only a text away with great customer service I really couldn’t be happier. Thank you

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

User friendly

I been using next order from more then 5 years.
Very user friendly, quick and fast to place an order. Even my customers are very happy with plate form.
Thanks
Mitch

July 21, 2025
Unprompted review
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Rated 5 out of 5 stars

5 stars

I have been using next order software for my busy pizza shop for 3 years now. Next order have simplified operations, with there easy to use Point of Sale, KDS kitchen display and full integration with my online website and app as well as third parties like uber eats and door dash.
All orders come to the KDS seemlessly, which has helped enormously to achieve a smooth operation and reduce the risk of mistakes.
I have been very happy with Next Order and there system is continuously improving and the team is very open to customer feedback and requests. Brad, my sales manager has been awesome, he always goes out of this way to help. I highly recommend Next Order.
George

July 19, 2025
Unprompted review

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