Good reading tool, nice ux. Edit: after getting hold of support, we got to a appreciated solution. Outdated: Did not honor last cancel date. Unclear or bit scammy pricing logic. Claimed you c... See more
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Good reading tool, nice ux. Edit: after getting hold of support, we got to a appreciated solution. Outdated: Did not honor last cancel date. Unclear or bit scammy pricing logic. Claimed you c... See more
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I am an avid audiobook listener. I've used several apps and platforms. Nextory is by far the best of them all. You pay one reasonable monthly cost and have unlimited access to the entire library. My f... See more
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Did not even find the book and the charges came right after, their team declined to refund me back even though charges came out as totally surprising to me. Too expensive service not recommended at... See more
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The app is great for audiobooks and ebooks. I love that my books automatically download when I start listening, so I don’t need to remember it myself before going offline, for example doing travels. I... See more
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I had a very disappointing experience with Nextory due to what appears to be a serious technical issue on their side. After completing only one trial registration and authorizing a single 3D Secure payment, two separate accounts were apparently created without my knowledge or consent. I never knowingly created, configured, or used the second account, yet I was later charged €19.99 for it.
This charge is particularly problematic because the account I had actually registered was still supposed to be covered by a free trial. Despite this, the payment was taken from the other account, even though I had never given a separate authorization for a second subscription or completed another 3D Secure verification. In other words, I made only one 3D Secure authorization, and it is not legally acceptable to use that single authorization to justify a payment relating to a different account or an additional subscription that I never requested.
Customer service did not provide a clear technical explanation of how this duplicate account was created, nor did they provide convincing evidence that I had consented to the second subscription or authorized the €19.99 payment. Their failure to demonstrate a valid, separate authorization raises serious concerns regarding the legality of the charge and the proper handling of my payment information. A payment cannot reasonably be considered valid when it concerns an account I did not create or use and when no distinct consent or 3D Secure authorization was provided.
The situation was confusing, frustrating, and required repeated efforts to obtain answers and request a refund. I believe Nextory should investigate this technical malfunction, cancel the unauthorized subscription, and reimburse the amount charged without valid authorization.
I strongly recommend checking your account details and bank statements carefully after signing up for a trial, as technical errors may result in duplicate accounts and unauthorized charges.

Reply from Nextory
I like the audio and interpretation; it is coherent with what the history shares. The app pricing is affordable, and the notifications to follow up are funny. However, it is limited in the amount of literature they have; I am more into classic literature, psychology, and Latin American authors, and in this matter are limited.

Reply from Nextory
I wanted to cancel my subscription, and found that it is impossible.

Reply from Nextory

Reply from Nextory
Good reading tool, nice ux.
Edit: after getting hold of support, we got to a appreciated solution.
Outdated:
Did not honor last cancel date.
Unclear or bit scammy pricing logic. Claimed you can cancel on said date but actually deducted price already on said date and support is just bots.

Reply from Nextory
HORRIBLE EXPERIENCE, AWFUL SUPPORT TEAM!
They keep telling me I am not subscribed to any email list and I keep receiving promotional emails. This company is chaotic.

Reply from Nextory
Did not even find the book and the charges came right after, their team declined to refund me back even though charges came out as totally surprising to me. Too expensive service not recommended at all.

Reply from Nextory
Greedy, no carryover of unused hours but they’re keen to ask you for more money when hitting the cap. Bad terms for a customer. Watch out when downgrading your plan, they take your money one month prior and there’s no refunds.

Reply from Nextory
I received an unexpected "Welcome" email for a paid trial subscription (179 SEK/month) that I never signed up for. Nextory allows accounts to be created using people's email addresses without requiring any basic email verification or double opt-in.
When I reached out to their customer support requesting immediate cancellation and GDPR data deletion, I received an unhelpful automated bot reply telling me to set up a password, log in, or download their app just to cancel an account I never authorized in the first place.
Forcing victims of unauthorized sign-ups to jump through technical hoops just to remove their personal data is unacceptable. Fix your account verification process and provide real human support for privacy issues.

Reply from Nextory
Nextory is a very good platform for listening to all your favourite books! I really enjoy the vast library of all of my faves so I can have them in my ear whilst doing daily tasks like walking my dog, relaxing in the couch or just a cozy moment for myself 💖 I am really happy with the service and would definitely get it again :) Great value for money, super fast to create an account and endless libraries for all tastes 💖🦇😎

Reply from Nextory
I got a deal for 3 months free and I have to say I'm so impressed with this app. I love the AI librarian more than I expected to because it really does give me the obscure things I'm asking for, in the target language I'm looking to learn. Very neat. I like the UI and I have no complaints, really.

Reply from Nextory
Love the books but would like new books and in order pls

Reply from Nextory
Why bury your cancelation information in a tonne of links. From a simple trial to over 6 months of continued deductions.

Reply from Nextory

Reply from Nextory
The voice and the offline mode when traveling where we dont have internet ...

Reply from Nextory
The app works great. Lots of books, audio and ebooks.

Reply from Nextory
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