Nexxper Reviews 30

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’ve tried several saddles over the years, but none have come close to the comfort of my Nexxper. From my very first ride, I could feel the difference, no numbness, no discomfort, just pure enjoym... See more

Rated 5 out of 5 stars

Excellent saddle for the money. The functional design of the saddle makes riding comfortable, and the cushioning felt that it was giving me good support over the bumps. The material looks hard wearin... See more

Company replied

Rated 5 out of 5 stars

The saddle was just what i needed well padded and strong with the additional reflector light and LED flashlight which you can incorporate. So much so that my partner has pinched mine and ordered anot... See more

Company replied

Rated 1 out of 5 stars

From their website: 2. What are the delivery times? Orders are processed within 1 to 3 business days, with delivery typically taking 3 to 7 days, depending on your loca... See more

Company replied


Contact info

4.2

Great

TrustScore 4 out of 5

30 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Finally Found the Perfect Saddle!

I’ve tried several saddles over the years, but none have come close to the comfort of my Nexxper. From my very first ride, I could feel the difference, no numbness, no discomfort, just pure enjoyment on the bike.

The shape really supports me in all the right places, and I can ride longer without constantly adjusting my position. You can tell it’s been designed by people who actually understand what cyclists need. The build quality is excellent too, it feels solid, but it’s still nice and light.

Honestly, it has completely changed my riding experience. I actually look forward to longer rides now. If you’re hesitating, just go for it. I wish I had found it sooner!

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Exaggerated shipping times. . .

From their website:

2. What are the delivery times?
Orders are processed within 1 to 3 business days, with delivery typically taking 3 to 7 days, depending on your location and the selected shipping method.

What they don't tell you is that most of the product they sell comes directly from overseas. . . China, Japan, etc. Hence, it will have to go through rigorous custom scrutiny. That adds a LOT more to delivery time than they state.

They ask you to be patient, but for how long? They're full of excuses, but no solid answers. IF they do not give a refund, I will have my CC company withdraw the funds.

UPDATE 8/6/25:
I have been corresponding with a person called Charly. He is belligerent & disrespectful. . . especially to a submarine veteran. He even had the nerve to call my character into question.

Charly exaggerates & tends to bend the truth. I have the email trails to prove it.

His retort is that of a carnival barker, a LOT of exaggerated noise. I have many people who will vouch for my character. I do not lie, & I am bluntly honest about it.

Caveat Emptor.

PS - It sometimes shows one's character by the company they keep. Google GOFO Shipping. . .

UPDATE 8/15/25:
I received the seat, but there were issues. The rails on the saddle need to be 2". . . which is standard. Said rails were 1.75" making the saddle useless for installing on the post.

On top of the aforementioned, the rails were chewed up like the saddle was regifted/repurposed/used. I went to 2 bike shops, each being in business for 25+ years, & showed them the saddle. With minor variation, both said it was junk.

I asked for a refund from Nexxper(Charly)& was ghosted. Too bad, because now my bank is investigating them. I will get my money back one way or another. It didn't have to be this way.

When I got under their skin, rattled their cage, raised the heat, communication took approx. 20 minutes between emails. If the email was nice, it took 24 hours minimal. Funny how that works.

PS - Ever noticed how some people are guilty of what they accuse the other of? They started with the insults, one time directing stating that I had "No Class".

The conversation was getting out of hand, & I asked them to call. I offered ways out, yet they were belligerent & refused. The problem with email ONLY communication.

August 1, 2025
Unprompted review
Nexxper logo

Reply from Nexxper

Hello,

We understand that not every customer experience will go perfectly — but this review does not reflect the reality of what happened.

Let’s set the record straight:

✅ The customer placed an order on July 29 and received all items in good condition on August 6 — perfectly within our standard delivery window (1–3 business days for processing + 6–9 business days for delivery).
There was no delay, and the products were delivered as promised.

We maintained clear and respectful communication throughout, even when the tone became personal and unnecessarily aggressive.

To reassure our future customers:
➡️ Most of our orders are shipped from U.S.-based warehouses.
➡️ When an item ships from overseas, our delivery estimates already include customs and transit times.
➡️ The vast majority of our customers receive their orders within the estimated timeframe, without issue.

We are a small, honest business doing our best to provide quality products and responsive service.
We’ve also served many veterans with respect and fairness. But no status or background gives anyone the right to speak with disrespect.

Everything we promised was delivered — and we stand by the integrity of our service.

We encourage new visitors to read our other reviews to get a true sense of who we are.

Thank you,
— The Nexxper Team

Rated 5 out of 5 stars

Brilliant saddle - bought another one

The saddle was just what i needed well padded and strong with the additional reflector light and LED flashlight which you can incorporate. So much so that my partner has pinched mine and ordered another one for me,

May 9, 2025
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you so much for your great review! We're thrilled to hear that the saddle was exactly what you needed — comfy, sturdy, and with those handy light features. It made us smile to know your partner loved it so much they "borrowed" yours! 😄 We're glad another one is on the way to you. Ride safely and see you soon! 🚴‍♂️✨

Rated 5 out of 5 stars

Great product

Great product, the seat fitted perfectly on my Specialized turbo Levo comp . Nice and comfortable I’m really happy.

May 14, 2025
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you so much for your kind review! 🙏
We’re thrilled to hear that the seat fit your Specialized Turbo Levo Comp perfectly and that you find it comfortable.

Your satisfaction means a lot to us, and we’re glad our product delivered exactly what you needed. Enjoy every ride, and don’t hesitate to reach out if you ever need anything!

Happy cycling,
Team Nexxper

Rated 4 out of 5 stars

This seat is great

This seat is great. Great comfort and good quality. plus good air flow, and the light was a nice plus.

April 2, 2025
Unprompted review
Nexxper logo

Reply from Nexxper

Really happy to hear you're enjoying the seat! Comfort, quality, airflow — and the added light — it's great to know it's all working well for you. Thanks for sharing your experience!

Rated 5 out of 5 stars

Ordered as a gIft

Ordered this seat for my wife for a present however she was looking for a little bigger seat. I was very impressed with the seat, great quality and comfort. They were very helpful with returning the product.

February 24, 2025
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you for your thoughtful review! We're glad to hear you were impressed with the seat’s quality and comfort, even if it wasn’t the right fit this time. Happy we could assist with the return — don’t hesitate to reach out if we can help with anything else!

Rated 5 out of 5 stars

100% Satisfaction with entire purchase…

100% Satisfaction with entire purchase process. I would highly recommend this product.

February 14, 2025
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you for your amazing feedback! We're delighted to hear you were 100% satisfied with your experience. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Great product

Great product. Prompt delivery. Thoroughly satisfied customer.

January 25, 2025
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you so much for your kind words! We're thrilled to hear you're fully satisfied with both the product and the delivery. We truly appreciate your support!

Rated 5 out of 5 stars

Pretty easy install

Pretty easy install. Works and feels great.

January 22, 2025
Unprompted review
Nexxper logo

Reply from Nexxper

Thanks for your review! We're glad the installation was easy and that the seat feels great. Wishing you many comfortable rides ahead!

Rated 5 out of 5 stars

Wonderful upgrade to Scott mountain bike seat!

I stand corrected from a previous review where I had not realized I could remove the mount this seat came with. It fits perfectly, rides much better than original seat and love the rechargeable LED seat light!

December 8, 2024
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you for updating your review! We're glad everything worked out and that the seat is a great upgrade for your Scott mountain bike. Happy to hear you’re enjoying the improved ride and the LED light — safe and smooth rides ahead!

Rated 5 out of 5 stars

Received my seat a few days ago but…

Received my seat a few days ago but just tried it out around my house,getting ready for a ride out in the park. It looks like it should be very comfortable, nice safety light on the back will help for safety.

December 4, 2024
Unprompted review
Nexxper logo

Reply from Nexxper

Thanks for your feedback! We're glad to hear you’re preparing for a ride and that the seat is looking comfortable so far. The built-in safety light is a great bonus — enjoy your ride in the park and stay safe!

Rated 5 out of 5 stars

France is where returns go.

Return policy fails to mention returns are sent to France while US sales originate out of Jamaica, NY.

Customer Service following the sale was robust and found helpful.

December 4, 2024
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you for your honest feedback. We understand that international returns can be inconvenient and we're working to make this clearer and more seamless. We're glad to hear our customer service team was helpful throughout the process. If there's anything else we can assist you with, feel free to reach out!

Rated 5 out of 5 stars

Great saddle very comfortable thanks…

Great saddle very comfortable thanks alot

November 23, 2024
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you so much for your review and your kind words! We’re thrilled to hear that the saddle suits you perfectly and provides all the comfort you were looking for. 😊

Please don’t hesitate to reach out if you have any further questions or needs in the future; we’re always here to help.

Thank you again for your trust, and we look forward to hearing from you again soon!

Best regards,
Nexxper

Rated 3 out of 5 stars

Shipping longer than expected

Shipping longer than expected; however, I’m satisfied with the bike seat.

November 12, 2024
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you for your feedback! We’re sorry to hear the shipping took longer than expected, but we’re glad you’re happy with the bike seat. 😊

If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your patience and support!

Best regards,
Nexxper

Rated 5 out of 5 stars

Customer service excellence

Customer service excellence, before during and after sales. Quality of product is great and it fits discretely under the saddle of the bike. Saves on full pockets and the risk of things falling out. Highly recommended

November 7, 2024
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you so much for your kind words! We’re really glad to hear you’re happy with the product and our service. 😊

It’s great to know it fits so well under your saddle and makes things easier for you. Your recommendation means a lot to us!

If you ever need anything else, feel free to reach out. Thanks again for your support!

Best regards,
Nexxper

Rated 5 out of 5 stars

Excellent service

Excellent service

November 3, 2024
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you so much for your kind feedback! We’re thrilled to hear you were happy with our service. 😊 If you ever need anything, don’t hesitate to reach out.

Best regards,
Nexxper

Rated 5 out of 5 stars

Great seat and good quality

Great seat and good quality did a 30 mile off road ride all good no sore butt , not to sure about the rear light it's not very bright also it's on my MTB and when I've put on the rear mud guard the light has to be removed but it's not a deal breaker. All in all a great seat.

October 27, 2024
Unprompted review
Nexxper logo

Reply from Nexxper

Thank you for your feedback! We’re happy to hear the seat performed great on your 30-mile ride—no sore butt is definitely a win! 😊

We appreciate your comments about the rear light and will keep them in mind for future improvements. Glad to hear it’s not a deal-breaker and that you’re enjoying the seat overall.

Let us know if you need anything else. Thanks again for your review!

Best regards,
Nexxper

Rated 5 out of 5 stars

Excellent saddle for the money

Excellent saddle for the money. The functional design of the saddle makes riding comfortable, and the cushioning felt that it was giving me good support over the bumps. The material looks hard wearing and good quality. The saddle was easy to fit on to my existing seat post rails and can be adjusted very simply. Take note of the dimensions of the saddle as it is a bit wider and deeper than some other saddles to extend greater riding comfort. Would recommend.

October 23, 2024
Unprompted review
Nexxper logo

Reply from Nexxper

Really appreciate you taking the time to share such a thoughtful review! We're happy to know the saddle meets your expectations in both comfort and quality. Enjoy the ride and thanks again for recommending us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look