National Fidelity Financial Reviews 680

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and empathetic approach, making them feel comfortable and understood. The customer service is frequently highlighted as exceptional, with many people appreciating the detailed explanations and patient assistance provided. The service itself is described as fast, efficient, and effective in helping customers manage their financial situations. However, some people were dissatisfied with the payment process, reporting issues with automatic payments, unexpected charges, and a lack of clear communication regarding settlements with creditors. A few other people also felt that the initial information provided was unclear or not fully transparent, leading to frustration.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Service

Consumers find service to be positive, with many praising the professionalism, helpfulness, and attentiveness... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process fast, easy,... See more

Payment

Customers had ambiguous experiences with payment. Some reviewers found the payment plans affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the 1st phone call to the one that had me agreeing to using this plan my contact person Kevin was super helpful patient and kind. In answering all my questions. Addressing any concerns. Walking m... See more

Company replied

Rated 5 out of 5 stars

I was blessed to work and speak on the line with Chad Jones. He exceeded every expectation. He was incredibly kind, patient, and personable. He listened to my scattered thoughts and helped me organize... See more

Company replied

Rated 5 out of 5 stars

Kevin Scriven is an outstanding team member. He is very detail oriented ans Wales us through every detail and concern. He went over every question and concern several times. I signed up feeling confid... See more

Company replied

Rated 5 out of 5 stars

I wanted to save money by paying off high rate credit card bills and replace with one lower payment. National Fidelity Financial offered the best and most flexible loan options. Fast service from st... See more

Company replied


Company details

  1. #41 of 179 best companies in Alternative Financial Service
  2. #63 of 196 best companies in Financial Consultant

Written by the company

At National Fidelity Financial we are dedicated to helping individuals and families rid their lives of burdensome debt. Our proven program can help reduce your stress and debt for less than you owe and in less time that you think. Get a free savings estimate to see how much you can save. Best of all, we do most of the hard work for you. Talk to BBB A+ rated National Fidelity Financial and see how much you can save. Our mission is to help you get rid of your unsecured credit card debt. We offer a successful alternative to bankruptcy, credit counseling or debt consolidation loans. Our company was founded to provide its clients with a better quality of life; a financially secure life. National Fidelity Financials’ staff is knowledgeable, customer-focused, sincere, and committed to providing our clients with reliable options with all of the information, support, and guidance that is needed to help them on the road to financial recovery and to help them acquire the money they need when its needed. No one chooses to lose control of their finances. As a small business ourselves, We understand that bad things happen to good people and that it takes loans to grow. That is why we are committed to our reputation of being a reliable debt settlement and loan company that helps establish and maintain our client’s financial future through personal/consumer loans, debt negotiation, debt settlement, and credit counseling. At National Fidelity Financial, we attribute our success to an image of trust as a reliable debt settlement and loan company. Every day, we help people just like you receive personal and consumer loans and lower interest rates to help regain control over their finances. It is our belief that in order to maintain an economically balanced lifestyle, you must address financial instability and have access to the money it takes to grow. Over the years we have helped countless individuals and businesses take back control of their financial life through unsecured personal loans and debt settlement, so we know what works! The bottom line is that we have been in your shoes, so we know how difficult, confusing, tedious, frustrating, time-consuming and just downright a pain-in-the-butt getting a loan and settling your debt can be. We want to take away your financial fears and provide the much needed, trustworthy help that you seek. National Fidelity Financial will provide you with the means to pay off or consolidate debt, buy your home, expand your business, or whatever it is you need in order to improve your financial life. Even if you have bad credit, or you aren’t sure if you will qualify, we will help you figure it out! Our results will speak for themselves, so give us a call or contact us today.

National Fidelity Financial gets Results!

Written by the company

Enroll today!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

National Fidelity Financial Guarantee

No fees until we produce results!

No fees until we produce results!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

Contact info

4.8

Excellent

TrustScore 5 out of 5

680 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Its was a great experience i finally…

Its was a great experience i finally get the chance i need to get my life back on track.
officer i spoke to was very professional and was very informative and patient when giving out the informations

November 17, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear that you had a great experience and feel confident about getting your life back on track. Our team is committed to providing professional, informative, and patient support every step of the way.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

An excellent solution when properly managed.

Thanks to Vincent's comprehensive knowledge and clear explanations, I was able to find a solution for my debt. His professional and friendly approach, coupled with his understanding of my situation, earned my trust and provided me with peace of mind.

November 10, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear that Vincent’s knowledge and clear explanations helped you find the right solution. Our team strives to provide professional, friendly, and understanding support every step of the way, and it’s wonderful to know Vincent delivered that peace of mind for you.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Excellent

Michael Yurik great guy helpful understanding nothing but the best thank you so much

November 14, 2025
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Reply from National Fidelity Financial

Thank you so much for your kind words! We’re thrilled to hear that Michael provided helpful and understanding support. Our team is committed to making sure you feel confident throughout your journey, and feedback like this means a lot to us.

— The National Fidelity Financial Team

Rated 4 out of 5 stars

Chris Jones

November 13, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for your rating! We appreciate your feedback and look forward to continuing to support you throughout your journey.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Knowledgeable yet personable …

Kevin was very professional but also completely understanding of my situation. He was extremely great at explaining all my options and went above and beyond to work out a plan that I was comfortable with. I would highly recommend him and the company itself to anyone who asked

November 13, 2025
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Reply from National Fidelity Financial

Thank you so much for sharing your experience! We’re thrilled to hear that Kevin provided such exceptional support and took the time to explain all your options clearly. At National Fidelity Financial, we’re committed to supporting you throughout your entire journey, and it’s great to know Kevin went above and beyond to make you feel comfortable. We truly appreciate your recommendation and look forward to continuing to assist you every step of the way.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

I look forward in reducing my credit…

I look forward in reducing my credit card debt through your assistance - thank you!!!

November 5, 2025
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Reply from National Fidelity Financial

Thank you for sharing! We’re excited to help you work toward reducing your credit card debt and appreciate your trust in us. We’ll be here to support you every step of the way.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

The representative

The representative, Rosa, who helped me, did a great job.

November 11, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re thrilled to hear Rosa did such a great job and made the process clear and comfortable for you. Your feedback means a lot to us!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

So far, so goid

So far, so good. Everyone has been courteous and helpful

November 4, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re happy to hear that our team has been courteous and helpful. We look forward to continuing to provide you with excellent service as you move forward.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Was given clear information

Was given clear information. Questions answered satisfactorily.

November 7, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re glad everything was explained clearly and that your questions were answered to your satisfaction. Providing clarity and confidence is always our goal.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Joe Kennedy

Joe Kennedy, was so good, explain the program

November 10, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re thrilled to hear Joe took the time to explain the program clearly and make everything easy to understand. Your feedback means a lot to us!

— The National Fidelity Financial Team

Rated 4 out of 5 stars

Too soon to say

Too soon to say. Just started. Didn't ask for info before it was required like bank account info. Faster
than a lot of companies.

November 10, 2025
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Reply from National Fidelity Financial

Thank you for sharing your thoughts! We’re glad to hear the process has been quick and straightforward. We look forward to continuing to provide you with excellent service as you move forward.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Rosa was so pleasant to speak with and…

Rosa was so pleasant to speak with and she took the time to explain how everything would work moving forward.

November 8, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for the kind words! We’re so glad Rosa made your experience a pleasant one and took the time to walk you through everything clearly. We’re here to make the journey as smooth and supportive as possible.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Best company ever!

Great company, great customer service, thank you Mr. Jones!

November 8, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for the kind words! We’re thrilled to hear Chad provided such great service and made a positive impact. We truly value your trust and support.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Brian was very clear on what the…

Brian was very clear on what the process was and spoke clear and precisely

November 6, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re glad Brian was able to communicate the process with clarity and precision—making sure our clients feel informed and confident is always a priority.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

You guys are great

You guys are great. Anytime I had a problem, issues or questions you took care of it immediately. Thank you so much

November 5, 2025
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Reply from National Fidelity Financial

Thank you so much! We’re glad we could be there whenever you needed support. Your trust means a lot to us, and we’re always here to help.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

There is always help for someone to get out of debt.

Chad Jones was very understanding of our situation and offered his recommendations and a good plan for our indebtedness. Look forward to working with this company and trust that we have a nice workable plan.

October 29, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad Chad was able to understand your situation and provide a plan that feels right for you. Building trust and creating workable solutions is what we’re all about, and we look forward to supporting you every step of the way.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Very good at explaining the process and…

Very good at explaining the process and program.

October 29, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for your feedback! We’re glad the process felt clear and well-structured—making sure our clients feel confident every step of the way is always our goal.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Michael was very honest about how the…

Michael was very honest about how the program works my experience was amazing

November 5, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad Michael was transparent and supportive throughout the process. Hearing that your journey with us was amazing means a lot, and we’re grateful for the opportunity to help you move toward financial freedom.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Thank you for all of the help

Thank you for all of the help

November 5, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

We’re so glad we could help! Your trust means a lot to us, and we’re always here to support you on your financial journey.

— The National Fidelity Financial Team

Rated 5 out of 5 stars
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for the kind words! We’re glad your experience was both informative and pleasant—our team works hard to make sure every interaction feels supportive and clear.

— The National Fidelity Financial Team

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