Mary Grace was outstanding! She was most helpful answering questions about my fixed annuity with myself and financial adviser so that I understood since I am now 82 And alone and wasn’t sure about... See more
Company replied
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Review summary
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Based on these reviews
I very rarely take surveys like this. However, I thought it important to recognize the truly exceptional experience I had today. Katie was very knowledgeable and professional yet also friendly and rel... See more
Company replied
I was seeking information on how to terminate a variable life possible and collect the cash surrender value. The person who handled my call was clear, articulate, pleasant, and efficient. In fact, s... See more
I had the pleasure of working twice with Joann. She answered all my questions during both phone conversation. The check I recently received did not have detailed information about federal and state t... See more
Company details
- #2 of 22 best companies in Life Insurance Agency
Written by the company
Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Contact info
United States
- nfg.com
4.9
Excellent
10K reviews
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Excellent Customer Service
The rep was excellent answered all of my questions and was very detailed and patient.
April 17, 2026
Laurie was excellent
Laurie was excellent. She did a wonderful job of fully explaining the different options available on this policy. Thank goodness for her, as I truly didn’t understand the possibilities. She obviously “knows her stuff”.
April 17, 2026
The customer service person
The customer service person, Katie, was great to work with. She readily answered all my questions and sent me all the forms and instructions I needed. Katie has a pleasant personality.
April 17, 2026
Very helpful in obtaining information…
Very helpful in obtaining information and answering questions.
April 17, 2026
CSR Representative was AWESOME
Brenda was AWESOME! KInd, patient & understanding to boot!
April 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mary Grace was outstanding
Mary Grace was outstanding! She was most helpful answering questions about my fixed annuity with myself and financial adviser so that I understood since I am now 82 And alone and wasn’t sure about things since this was set up in 2014.
Sincerely,
Mary Ann Roth
April 17, 2026
Reply from Nassau Financial Group
We're happy to hear that our team member was able to help clarify your annuity questions. It's great to know that the information provided offered you a better understanding of your financial situation. Thank you for your feedback.
Dawn answered all my questions…
Dawn answered all my questions intelligently and was very helpful.
April 17, 2026
THE REPRESENTATIVE WAS VERY INFORMATIVE…
THE REPRESENTATIVE WAS VERY INFORMATIVE AND POINTED ME IN THE RIGHT DIRECTION. MADE MY JOB EASIER AS A FINACIAL PLANNERF FOR MY CLIENT. IT WAS A PLEASEURE DOING BUSINESS WITH NASSAU.
April 17, 2026
Agent was knowledgeable
Agent was knowledgeable, courteous and very helpful. She answered all my questions.
Thank you!
April 16, 2026
Spoke with Ben and he corrected the…
Spoke with Ben and he corrected the delay in my request. Now I will receive my money in 5-7 days
April 17, 2026
Great knowledge of the company
Great knowledge of the company. Great insurance plans. Easy to get ahold of customer support. Can resolve issues you may have.
April 16, 2026
Unprompted review
Well knowledgeable understood all my…
Well knowledgeable understood all my questions easily done fast working
April 16, 2026
Questions answered quickly
April 16, 2026
Great customer service!
I called Nassau on the morning of April 16, 2026, to verify my beneficiaries and get an updated policy statement. Elizabeth Crandall was extremely professional and made my experience painless.
April 16, 2026
My phone call was answered immediately…
My phone call was answered immediately and Tamiya was a wonderful, pleasant representative for your company. She answered my questions and resolved my purpose for calling perfectly.
April 17, 2026
Katie was professional and amazingly helpful!
Katie was professional, thorough, amazing, and answered all my questions! What a wonderful experience it was talking with her! Best customer service I’ve had in a very long time! Thank you, Katie!
April 17, 2026
Brenda was very helpful and emailed me…
Brenda was very helpful and emailed me the forms I needed in a timely manner.
Waited on the phone until I received them.
April 16, 2026
assistance by rep was over the top
April 16, 2026
Sheila was terrific, so helpful.
Nassau expeditiously connected me to a human being who was able to answer my questions and solved my problem without fuss. I had over 50 address and phone changes to make after we moved. Nassau's was the fastest and easiest to accomplish.
April 16, 2026
Reply from Nassau Financial Group
We're happy to hear that we connected you with someone quickly and efficiently resolved your address and phone changes. Thank you for your positive feedback!
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