NHBC Reviews 

Seems the stories in the other reviews are true. Would give negative stars if possible.

Went to the NHBC to assist in a resolution dispute with Taylor Wimpey. After my new home flooded with sewage approximately 2 weeks after receiving my keys. Originally I tried to handle the dispute with the builder but after they continued making false allegations of inappropriate waste disposal and forced us through our home insurance for a resolution. I turned to NHBC with the evidence me and my wife had collected. Several videos and photos have been captured and reports created by third party drainage companies of the drainage underneath the property. It was filled with construction debris. Further evidence can be found throughout our estate where the same level of care has been taken with the groundworks.

After meeting with the representative I provided this detail and advised about the issues with the drainage. Initially all seemed positive as NHBC conducted their own drainage inspection, which identified a further issue. The builder had installed the incorrect joint in the pipe work causing a build up of sewage material within the system. Based on all the evidence provided we were confident that the builder would be found at fault however we were sadly mistaken.

NHBC have ruled that they are unable to determine who is responsible. This is despite the builder providing no evidence to support their claim instead making general statements.

We feel incredibly let down by NHBC and there process and would strongly recommend anyone who is considering approaching them to manage their expectations. As with the majority of other reviews here, the NHBC are clearly and firmly in the pockets of the building companies they are meant to protect you from.

They do not review or inspect sites to ensure they are meeting standards, instead allowing builders to appoint random third parties or internally check their own builds. There by allowing them to get away with poor practice. When I pushed them on this topic and asked who is holding these business's accountable for their failings, they gave no answer stating that they had no power to compel a builder to rectify a mistake within a build, instead they rely on the builder choosing to fix the issue.

Three months from my last review and NHBC have continued to delay and refuse. We have also uncovered a lot of rotten plywood that has clearly been exposed then covered by NHBC's appointed contractors. In the last year we have lodged five official complaints, which have come back in our favour, and offered derisory compensation. What NHBC has not done is achieved any building progress. NHBC contractors have used sub-standard materials to do a sub-standard job and left the property in a dangerous condition. NHBC disregarded Health & Safety leading to a previously undamaged 20 metre first floor glass and metal balustrade to fall and smash, despite us sending numerous emails, photos and videos warning of the impending likelihood of collapse. Two months later, with NHBC claiming to have "made safe", the balustrade collapsed. We and NHBC are fortunate that this did not involve loss of life or serious injury, the drop to the patio below was 4 metres. Beware of their latest ruse of claiming not to have any inspectors/surveyors who are "available" to carry out inspections, no timing or other reasons given. Delay, delay and more delay. Many unsatisfied policy holders probably give up under the cost and stress of trying to claim under their NHBC policy, this must be a common method of NHBC claims denial as can be seen by other reviews. We have no intention of giving up. Four years and counting, 2021 to 2025, during which time the costs have tripled from the original quote.

Truly shocking - these people should be investigated and put in prison! Scandalous how they are allowed to exist. They do NOTHING!!!!

NHBC is the institution that mocks buyers of Newly built homes with the so-called Building Standards Check. But the inspectors only check visually. Many inspectors have no idea about construction. And when owners come with snagging reports prepared by professionals they just come and dispute them without having any arguments. This institution is a disgrace to this country.

useless incompetent tossers. Just an extension of the builders. Work which they deemed unacceptable is now strangely acceptable. How has that become so.... i will let you make up your own minds.
Builders work these days is shoddy, why, because the idiots let them get away with it.

Contacted them about mortar falling out in between bricks.

Inspector came around and sent a report saying it was in a small area and only a few mm eroded.
Then on the same report he posted a pic of a non eroded section making out this was the area of concern. Claim denied.

Appealed..

Didn’t answer any of my questions plus sent a standard/similar letter which I have seen posted online from other people.

I asked if there was an issue with the quality of the mortar used. Didn’t even respond to this question..

NHBC is simply a piece of paper. Do not expect anything other than that. THEY WILL NOT DO NOTHING. Developer pay (ultimately the customer) for an accolade, it’s misleading customers to believe they have a third party watching over the build. The NHBC (10year man) comes out and does very little. It simply all fake and is smoke and mirrors to defraud the customer

Can confim what other people are saying here. Don't expect any service, or indeed basic competence from them.

Insurance scam, where nhbc will try their best not to.pay out, and use every delay tactic, it's shameful they have no accountability. Even when a claim is accepted, the process is again set up to fustrate and delay. Premiums they collect year on year and then not to pay out on what must be a small % is wrong. 3 sets of consultants been through our house, but yet nhbc will not share the findings, they have suggested a full final settlement, but insisting on us a home owners to appoint more consultants to draw up a technical scope and go out to. Tender , When nhbc have this resource and must know every building contractor in the UK and already have the findings from 3 sets of consultants. nhbc are aware we have a family member been diagnosed with serious health issue during the period of this claim and have be lying in a bedroom with water coming while trying to recover in bed, You have though that some effort would be made to settle or find the quickest way to the house right.
My insurance contract is with Nhbc why is there no guarantee service levels and accountability, Guess its legal letters and financial ombudsman and this on an accepted claim.

The assessor was very kind and everything, they even agreed that the issue with our house was due to failure to meet the required building standards. Too bad the part of the house where the fault happened was not covered! Modern houses have carports, and the contract doesn't really mention carports (they aren't main dwelling, they aren't garages nor permanent outbuildings), which means it is OK for it to rain inside from an insurance perspective, and I need to fix it because the constructor used the wrong insulating material.

Based on the reviews here I was not expecting to receive anything back from my claim regarding a roof issue.
I usually don't leave reviews, but I don't think NHBC deserves 1*...
To my surprise, everything was smooth from my first email to the day I got the money back. (Took about a month all together)
My claim was dealt with very professionally by the staff. I am very pleased by the service provided

Shame I can't give more than 5 stars, would give 10 if I could!
NHBC were absolutely fantastic and supportive. Went through the process over emails and over the phone with a very very helpful lady. Had our claim approved and the house is being sorted.
Very happy couple and house.
Thank you!

Horrific organisation. Simply a get out clause for builders to held accountable for the terrible standards they build and leave properties in.
The ruling of 'not visible within 2m of natural daylight' is the aspect of the guidance that is the go to get out comment when it comes to resolving any problems addressed by the owner.

So where does this supposed guidance fall when you have a place in the property that doesn't see an ounce of sunlight, yet has a defect? I'm guessing it doesn't exist according to them.
Our floors were completely out of tolerance they stood there in silence when they realised, and yet they sided with the builder. On top of this they even pretended to not know one another which was awkward to witness.
This is what most refer to as your typical government endorsed scheme that they sell as the dream cover on new builds...but in reality its probably there to just ensure profits are kept by both the builder and principle contract holders in meeting their financial forecast and targets to the government. The problems are then lumped with the property owner. Absolutely Useless!

NHBC are meant to protect new home owners but from my experience they do not ! I have had several issues with my property and the inspector from the NHBC was useless had no idea what he was doing and seemed support the builder then when I complained their complaint system didn’t listen all it was they agreed with the inspector- no discussion or explanation- DO NOT BUY A PROPERTY WITH A NHBC CERTIFICATE IT IS WORTHLESS!!!!

NHBC areca corrupt organisation and the FCA needs to shut them down IMMEDIATELY!
They are rude, useless and incompetent. Even if the build has not been built to required building regulations standard, they refuse the claims.

I URGE EVERYONE MAKES A COMPLAINT AGAINST THEM, TAKE THE COMPLAINT TO THE FINANCIAL OMBUDSMAN SERVICE.

Complaints are reported to the FCA.
Then they might take notice how corrupt they are and take action.

Corrupt NHBC ..They need to be shut immediately..Claims team are sitting to decline claims coming through ..Horrible ..FCA need to investigate them and stop selling new build homes are covered with NHBC warranty..

Don’t believe NHBC protect homeowners. Even water ingress from my front door is so obviously defect, The claim investigator Mr G Locke determine there is no fault on the builder. Horrible !
Only one reason, Both the builder and the Claims investigator have already communicated before attend the meeting. Shamed on HNBC

My experience with NHBC has been incredibly frustrating and has left me questioning what purpose this institution actually serves. I sent dozens of emails describing the trauma my family and I are going through due to the loud noises and vibrations coming from the roof of our building during windy weather. It’s blatantly obvious that there is a major issue with the roof, especially since the building is new and still under warranty.

After a long period of waiting and stress, they finally decided to send a “specialist” to inspect the issue. To our shock, the conclusion was that “everything is fine” and that they can’t do anything about it at this moment. What was even more disturbing was hearing that the only solution would be to wait until the roof is blown off by the wind or, even worse, collapses on me and my family. That was their final response, and the case was closed.

How is it possible that an institution that is supposed to ensure the quality and safety of buildings can have such an indifferent attitude towards such an obvious and dangerous problem? I genuinely have to ask: What is the role of NHBC if they can’t take preventive action to avoid a potential disaster?

If you are considering relying on NHBC for your home warranty, I strongly advise you to think twice. In my case, their help was nonexistent when I truly needed it.

Bunch of scumbags….
Received the following message
Although the damage was caused by a defect, the cost of repairs would
not exceed the minimum claim value. Therefore, this is not covered by
Section 3 of the Buildmark policy.
I have determined the cost of repairs based on the quote provided by
UKDP.
Builder willing to
carry out repairs
Next steps We recommend that the homeowner arranges repairs as soon as
possible to avoid or reduce the severity of any future damage.
If repairs are not carried out and further damage occurs, we won’t accept
a future claim, even if the cost of repairs exceeds the minimum claim
value. This is because reasonable steps to minimise further loss or
damage would not have been taken.
It’s a joke Claims Investigator @ NHBC
Going to take this to the papers and Martin Lewis

This organisation is totally pointless. Their warranty is worthless, they have no clue and they are in the pocket of the builders.. Never rely on these clowns as you will be disappointed. No wonder they don't even look at this site given their rating!

These people are ruining the building industry,clueless on every level..
I’ve more knowledge in my foot than these clowns..
Destroying building sites on a daily basis!