Great Customer Service from Gary and Leanne. Gary telephoned to confirm the order and Leanne kept me updated with delivery information. I'm very happy with the bed and hopefully our son will enjoy it... See more
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Great customer service! Required an Airflow mattress at 4pm on a Friday afternoon, and NHC arranged a next day AM Saturday delivery at no extra cost! Excellent customer services
Company replied
We ordered 5 new beds earlier this year but unfortunately have had to call NHC out numerous times with faults with 2 of them. Staffing team helpful and polite but really it's not ideal that we need th... See more
Company replied
I have been dealing with Harry Welch, to obtain quotes for replacement assisted baths, at some of my Extra Care sites. Nothing is too much trouble, Harry has been very helpful, communication has also... See more
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Company details
Written by the company
About NHC Group Ltd. NHC Group Ltd., a renowned family-owned business, with over 20 years experience in the care sector, specialising in delivering cost-effective, superior nursing equipment. Our commitment is to enhance the quality of care with our comprehensive range of products and bespoke services. Our Products and Services At NHC Group, we provide an extensive selection of medical equipment, including Profiling Beds, Pressure Area Care, Hoists and Slings, Assisted Baths, Toileting Aids, Wheelchairs, Furniture, and more, all designed for maximum safety, comfort, and efficiency. Understanding the unique challenges in care homes, we offer tailored services like Assisted Bath Surveys, Equipment Installation, Nursing Equipment Maintenance (LOLER), and Equipment Management. Our services are crafted to assist in creating a safe, compliant, and welcoming environment for residents, addressing every need with precision and care. Our Unique Approach Our family-run ethos deeply influences our business approach, ensuring a personal touch in every interaction and service. This ethos, combined with our professional expertise, allows us to uniquely cater to the specific needs of each care home, understanding and responding to the diverse requirements of both caregivers and residents. Customer Experience and Commitment Dedication to fast, friendly, and professional service is at the heart of NHC Group. We pride ourselves on our responsive and knowledgeable team, ready to provide individualised assistance, ensuring your unique needs are met with utmost attention and care. Our commitment extends to ensuring quality and affordability in every product and service we offer. Why Choose NHC Group? Opting for NHC Group means choosing a partner who values quality, affordability, and comprehensive solutions in the care sector. Join the multitude of Care Homes that trust us for their medical equipment needs and experience our commitment to excellence, tailored solutions, and unwavering support.
Contact info
Unit 4 Didcot Way, Boldon Business Park, NE35 9PD, Boldon, United Kingdom
- +44 191 416 9512
- info@nhcgroup.co.uk
- nhcgroup.co.uk
4.6
Excellent
31 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Courtesy call, nice touch
The courtesy calls to see how we are doing and to offer any additional help was such a pleasant shock and experience for us. We will look forward to working with NHC in the future.
April 9, 2025
Unprompted review
Reply from NHC Group Ltd
Hi Natalie, thank you so much for your lovely review! We're really pleased to hear that you appreciated the courtesy call – it's important to us that our customers feel supported every step of the way. We're thrilled the experience stood out to you and we very much look forward to working with you again in the future. If there's ever anything else we can help with, just let us know!
Reply from NHC Group Ltd
Hi Dean, thank you so much for your 5-star review! We're really pleased to hear you found our pricing fair, our customer service helpful, and our product to be just what you needed. It's great to know you had a positive experience with us — we truly appreciate your support!
Excellent Service and Great Products
NHC are the perfect supplier. Their knowledge, service and products are fantastic. I have had most dealings with Ed Carruth, Emma Irwin and Perry Kilbey and I cannot fault any one of them. The communication from the Team is second to none, which is very important when commissioning a new Care Home.
Thanks to the Team.
February 3, 2025
Unprompted review
Reply from NHC Group Ltd
Hi Lisa, thank you so much for your 5-star review! We’re thrilled to hear you’ve had such a positive experience with NHC our team.
It means a lot to know we made a difference during such an important project. Wishing you every success with the new care home – and we're always here to help if you need us!
Mattress wasn’t for me
The mattress wasn’t good noisy and looked uncomfortable and bulky I set it up it wasn’t used as far to loud but unfortunately the companies policy is you can’t return so a lot of money wasted The company replied and were easy to communicate with so really if buying a larger expensive item just make sure you know what your getting as returning wasn’t a option for my item once it was removed from the box !
January 3, 2025
Unprompted review
Reply from NHC Group Ltd
Hi Kate24, thank you for sharing your feedback. We're sorry to hear that the mattress wasn’t suitable for you. We understand that purchasing healthcare products is an important decision, and we always aim to provide detailed product information to help customers make the right choice.
Due to the nature of our products and hygiene regulations, mattresses cannot be returned once removed from their packaging. This policy is in place to ensure the safety and wellbeing of care home residents and patients. We appreciate that this may be disappointing, and we regret that we couldn’t offer a return option in this instance.
We’re glad you found our team easy to communicate with, and we truly appreciate your feedback. If there's anything we can do to assist you further, please don’t hesitate to get in touch.
Gareth Hall is always quick to submit…
Gareth Hall is always quick to submit quotes, and makes ordering items quick and easy.
Great service all round
February 14, 2025
Unprompted review
Reply from NHC Group Ltd
Hi Andy, thank you for your fantastic review! We’re delighted to hear that Gareth provided you with such efficient service and made the ordering process smooth and easy.
We truly appreciate your support and look forward to assisting you again in the future. If there’s anything else we can help with, don’t hesitate to get in touch!
EXCELLENCE SERVICE
The nursing home regularly needs support from NHC with supply of equipment. Gareth Hall is extremely helpful, friendly & professional.
All our queries are dealt with promptly.
June 20, 2024
Unprompted review
Reply from NHC Group Ltd
Thank you so much for your 5-star review Clare!
We are delighted to hear that you are pleased with the service you receive from NHC Group. It is our top priority to ensure that all your equipment needs are met promptly and efficiently. Gareth will be thrilled to know that his efforts have made a positive impact. We pride ourselves on being helpful, friendly and professional, and it is gratifying to see that reflected in your experience.
Your feedback is greatly appreciated and will be shared with our entire team. We look forward to continuing to support you and the nursing home in the future.
Great customer service
Great customer service!
Had problems with specific parts that got lost.
Chris promptly offered his help, found the right parts and sent them all part free of charge.
NHC engineers are great, they really know what they are doing, always nice and easy to talk with.
March 11, 2024
Unprompted review
Reply from NHC Group Ltd
Hi Igor, thank you for your 5-star review! We’re delighted to hear about your positive experience, especially with Chris's prompt assistance and our engineering team's expertise. Your satisfaction and feedback are incredibly important to us at NHC. If you need further support or have any questions, we’re just a message away. Thanks again for choosing NHC. We look forward to assisting you in the future.
amazing and very helpful and kind
amazing and very helpful and kind, really pleased.
March 11, 2024
Unprompted review
Reply from NHC Group Ltd
Hi Joy, thank you so much for your kind 5-star review! We're thrilled to hear you had an amazing experience with us and found our team to be helpful and kind. Your satisfaction and feedback are incredibly important to us, and we're so pleased to know we've met your expectations. Should you need any assistance or have any more feedback in the future, please don't hesitate to reach out.
I work in a I work in a nursing home nursing home Great service…
I work in a nursing home Great service just a call away and will try and help you as well all the team are good there
February 20, 2024
I have worked with Gareth Hall for…
I have worked with Gareth Hall for nearly 11 years now and had great Service off him and his colleages, nothing is a bother to them.
Please delete this email address from your systems, as Gareth has my new one.
February 20, 2024
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