No confirmation email, so I could not initiate a return. No response over three days after contacting them. You respond to the review but no one is available on the live chat. I tried several times d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No confirmation email, so I could not initiate a return. No response over three days after contacting them. You respond to the review but no one is available on the live chat. I tried several times d... See more
Company replied
Superb quality and very creative design. The dresses were based on traditional Chinese outfits, with a modern fusion. The colour used was not only a traditional Chinese palette combination but also... See more
I bought so many of their clothes. I love these Chinese style and design clothes for my children. Especially Hanfu!!!! It looks just like Chinese princess !!
The qualities are really good, but unfortunately the sizes for kids were bit smaller. The company doesn't have an exchange system yet.
Company replied
NIANYI is a modern Chinese style kids clothing brand that interprets Chinese aesthetics with original and modern design. Exquisite. Dynamic. Innovative.
2107, 21 Floor, FOCUS SQUARE BUILDING A, CHAOYANG DISTRICT, BEIJING, CHINA, 10000, BEIJING, China
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought so many of their clothes. I love these Chinese style and design clothes for my children. Especially Hanfu!!!! It looks just like Chinese princess !!
I had an excellent purchase experience, and the customer service was very helpful in answering my questions.

Reply from Nianyi
Package was lost and they did not help me find it or offer a refund despite my contacting them through multiple channels - their online chat, email, phone, social media.
It is very difficult to summit the return.I will not buy anything from this store. Even the design is very good!
The qualities are really good, but unfortunately the sizes for kids were bit smaller. The company doesn't have an exchange system yet.

Reply from Nianyi
Superb quality and very creative design. The dresses were based on traditional Chinese outfits, with a modern fusion. The colour used was not only a traditional Chinese palette combination but also a reflection of Dunhuang.
The make of the clothes were fantastic.
My daughter also really enjoyed the stickers that came as a gift.
good quality with excellent design. I'm proud of our own Chinese brand!
I like the Hanfu I bought, it is beautiful. However, there should be two straps as the picture, they only sent me one strap. I also wrote an message and ask if they can sent me the missing piece, but nobody reply to me.

Reply from Nianyi
No confirmation email, so I could not initiate a return. No response over three days after contacting them.
You respond to the review but no one is available on the live chat. I tried several times during work time or after hours, never had luck to be connected with an agent. I received other emails from Nianyi, like the track order or delivery notice, but just the confirmation email is missing, which I need for return... BTW, the tel number listed under contact didn't work...

Reply from Nianyi
I got 2 Hanfu's and 1 little boys sweater. They shipped and arrived very quickly. Really good quality, I feel like the price is very good for the great quality they are SO beautiful! They even came in a cute shipping package that was decorated with a dragan! I can't wait for our kids to wear them for the moon festival!
The shipping is slow and the dress is not in a high quality. With such high price, it is not worth it to buy.

Reply from Nianyi
Very nice and high quality dress, cute design, got a lot of compliments. The customer support service is excellent, they are very quick in response to questions
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.