This is a copy of my latest email to…
This is a copy of my latest email to them, telling them off for still taking money out, that I did not KNOWINGLY sign up to.
You've just stolen more money from my account!!
I need a refund and I need you to stop pretending I knowingly applied for any of your services. You hook people by the 99p then start tricking us by our innocent clicking. I'm going to complain about this on Trustpilot. It's disgusting.
Refund me now and make sure there are no vestiges of your fraudulent website left on my account.
You do it and don't expect me to start logging into your stupid site.
The latest fraudulent money from my account is £43
I have been wasting time because of this NibbleApp. I warn people who may be easily tricked, as I was to stay away from them.
So this is my latest response from them:
Serhii (Support Team)
Aug 1, 2026, 11:55 GMT+3
Dear Vera,
Thanks for your reply!
I sincerely apologize for any frustration or inconvenience this situation may cause. I appreciate your feedback and would like to assure you that we have nothing to do with any deceptive practices. We provide clear and transparent service.
Our goal is to ensure a smooth and informed experience for all our customers. The subscription terms, along with the specific products you opted for and their total cost, were clearly disclosed during the purchase process. All conditions are mentioned before the purchase is made, and any additional purchases on our website are optional and fully skippable.
As soon as you made the purchase, we also sent you a confirmation email with the subject "Thank you for your purchase! Details inside 👉". It included the price of the plans, as well as the date and the amount of the next charges. Please search for this email in your inbox.
Per our terms and conditions, subscription fees are generally non-refundable. However, we value your satisfaction and appreciate your continued support.
👉 After discussing this matter with my manager, we have decided to make an exception and refund the requested payment of 42.99 GBP. It has been successfully processed, and you will receive it within 5-7 business days.
If there's anything else we can do to support you or improve this experience, please don't hesitate to let us know.
Kind regards,
Nibble Team
