NIBE Energy Systems Ltd Reviews 537

We installed a NIBE S735 heat pump in our holiday let in October 2024, only for it to completely fail within 16 months. After months of poor performance and repeated concerns, NIBE engineers eventually discovered the system contained just 80g of refrigerant instead of the expected 420g. No leaks were found, indicating a likely defect present from manufacture.

The fault resulted in loss of heating and hot water, emergency heating measures for guests, lost bookings, increased energy costs and significant disruption to our business as we closed the house while parts were sourced from Sweden. While NIBE repaired the system under warranty, they have refused to accept responsibility for the wider financial impact of a product that appears to have been operating below specification since installation, and refused to extend our warranty, which is already extremely short (2 years) for such an expensive unit!

It's extremely complicated system to set up and use as an average end user, and any adjustments continuously require NIBE engineer or installer intervention.

For a premium product marketed on quality and efficiency, this has been a deeply disappointing experience. We have lost confidence in both the reliability of the system and NIBE's approach to customer care when serious faults arise.

We are now stuck with what is likely to remain a faulty product (if leaks are present), no compensation for extremely stressful closure of our business and excessive running costs, and no apology.

We are still waiting for NIBE to respond....but we're not willing to give up the fight!

Please avoid this product as it's a headache you'd wish you hadn't invested in! Like us.

Daryl serviced ground source heat pump today was very helpful knowledgeable and polite went there everything with me so I understood the best way of it’s working 5 star rating.

Had a nose issue. Daryl found the problem in minutes and now right as rain.

Good training from David

Training with David was informative and educational. Air source heat pumps seem easy to use.

Good insight into products

Training course with Dave completed very informative and useful.

Daryl replaced our pump this week, he was very helpful, knowledgeable and friendly. The heating was back up and running in no time!

Phil's training was very good. it was clear, helpful, and well delivered.

phil also made it clear that if we have any future questions, he would be happy to help, which was very reassuring.

Just completed 2 days of training with NIBE and couldn’t recommend it highly enough.
Day 1 with Alan covered both ASHP and GSHP systems in great detail, and Day 2 with Chris focused on heat recovery systems. Throughout both days, every aspect was covered professionally and thoroughly.
The trainers were full of experience, knowledge, and real-world insight, making the training both informative and engaging from start to finish.

A fantastic course overall and one I would highly recommend to anyone in the industry looking to expand their knowledge and skills.⭐️⭐️⭐️⭐️⭐️

Had my heat pump annual service carried out today. I have always found Nibe Technicians to be knowledgeable and helpful. Daryl was no exception. Moreover, he was helpful to the extreme and having checked all the settings, made several suggestions, which could possibly lead to an even better efficiency. Overall, it was very satisfying to hear that our heat pump is in good condition and working well.

Very thorough job explained everything and very polite/helpful

Daryl visited our property today to assess our installation, he was very knowledgeable and professional, he answered all my questions and clearly explain the next steps to get our system back up and running efficiently.

Great Service.
Daryl was a lovey guy.
I asked for a call prior to on route to ensure somebody will be home. He kept me in the loop and came and carried out the annual service.
Came did the job respected the property and lovely and polite.

The 2 engineers Daryl and Steve were excellent- polite and very professional.

Daryl Davenport the NIBE engineer didn’t rush the inspection was knowledgeable and explained the options to us to resolve the issues we are experiencing on our system. I wouldn’t hesitate to recommend.

Daryl was very experienced and knowledgeable in repairing our Nibe ground source units.
He gave us a courtesy call to let us know exactly when he was arriving. turned up to house and promptly replaced the parts that needed fixing.
Great service.
5 stars from me.

Great service from Daryl. Called before arriving to let us know when he would be with us. Sorted the issues and got system up and running again. 👍🏻

First class, we got what we paid for, checked all and was very informative giving advice where needed, can’t fault NIBE, engineer was Daryl, would recommend to anyone,

Had Steve & Daryl came to change the compressor mountings all done and dusted in a few hours no dramas runs very quietly great job done Guy'