2 days training with Phil Barsanti Really enjoyed both days learning all about servicing and maintaining the NIBE product range. Phil delivered a great course, and enriched the training with h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is rare to meet a tradesman as diligent As Craig. An issue occurred with our software, he showed great patience in eventually solving it. A one hour service turned into 3 1/2 hours of calm investi... See more
Had my heat pump annual service carried out today. I have always found Nibe Technicians to be knowledgeable and helpful. Daryl was no exception. Moreover, he was helpful to the extreme and having chec... See more
Well presented course by Phil. The course went to much detail and practical examples, which we're helpful. Perhaps, I would suggest that the slide handouts were given at the presentation, so th... See more
Company details
Written by the company
For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. Everything started in Småland, Markaryd, and we value our Nordic heritage by taking care of the power of nature. We combine renewable energy with new smart technology to offer effective solutions so that we can together create a more sustainable future.
Contact info
Broom Business Park, Unit 3C, Bridge Way, S41 9QG, Chesterfield, Derbyshire, United Kingdom
- 0330 311 2201
- homeowner.care@nibe.co.uk
- www.nibe.co.uk
4.6
Excellent
588 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The engineer Steve was very pleasant…
The engineer Steve was very pleasant and polite. He carries out the service efficiently and confirmed the health of my heating system.
July 2, 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Steve.
It’s great to know that he provided a pleasant and professional service while carrying out your annual service efficiently and confirming the health of your heating system. We always aim to give homeowners confidence that their system is operating correctly and performing as it should.
Your feedback will be shared with Steve and the wider team.
Kind regards,
NIBE UK Team
Excellent engineer
Very personable engineer, Daryl. Arranged his timetable around my availability, gave extra general advice on maintenance within the house which was outside his remit, and completed his work quickly and efficiently in time for me to keep another appointment.
July 1, 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he was able to accommodate your availability, provide a friendly and professional service, and complete the work efficiently. We’re also pleased to hear that he took the time to offer additional guidance and advice to help you maintain your home and heating system.
Providing a helpful and positive experience for homeowners is something we value, and your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Yearly service carried out by Daryl
Yearly service carried out by Daryl. Friendly, efficient and offered helpful advice on how to get the best out of the system.
July 1, 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he provided a friendly and efficient service during your annual maintenance visit and took the time to offer helpful advice on how to get the best performance from your system. We always aim to ensure homeowners feel confident in operating and optimising their heat pump.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Out of guarantee work
Although a number of weeks out of guarantee NIBE immediately fitted a new residential expansion tank without cost .
June 9, 2026
Heat pump service
Steve sent a text letting us know what time he would be with us. Carried out the service and advised us any additional work that would need to be done. An excellent service carried out by professional service engineers
June 26, 2026
Unprompted review
Excellent course run by David Harding
Excellent course run by David Harding. Everything was explained in detail but at a steady pace.
I have gone from knowing nothing about NIBE to feeling confident about serving and maintaining a EAHP.
June 24, 2026
Unprompted review
A great informative course run by…David
A great informative course run by David, everything explained in detail and we were shown everything we needed to know, plus a bit more.
A must for any engineer
June 24, 2026
Unprompted review
Attended the NIBE exhaust air…
Attended the NIBE exhaust air installation and commissioning course with David Trainer.
Very well played out and presented by David.
Would highly recommend attending.
June 18, 2026
Unprompted review
Plenty information learnt a lot
Plenty information learnt a lot, very useful with plenty of information.
June 18, 2026
Unprompted review
Thank you to DARYL
Thank you to DARYL - very efficient and helpful. Friendly service and able to provide some useful ‘tips’ on ensuring best possible efficiency of the heat pump system. 5*!
June 9, 2026
Unprompted review
Poor Quality Product & Customer Service
We installed a NIBE S735 heat pump in our holiday let in October 2024, only for it to completely fail within 16 months. After months of poor performance and repeated concerns, NIBE engineers eventually discovered the system contained just 80g of refrigerant instead of the expected 420g. No leaks were found, indicating a likely defect present from manufacture.
The fault resulted in loss of heating and hot water, emergency heating measures for guests, lost bookings, increased energy costs and significant disruption to our business as we closed the house while parts were sourced from Sweden. While NIBE repaired the system under warranty, they have refused to accept responsibility for the wider financial impact of a product that appears to have been operating below specification since installation, and refused to extend our warranty, which is already extremely short (2 years) for such an expensive unit!
It's extremely complicated system to set up and use as an average end user, and any adjustments continuously require NIBE engineer or installer intervention.
For a premium product marketed on quality and efficiency, this has been a deeply disappointing experience. We have lost confidence in both the reliability of the system and NIBE's approach to customer care when serious faults arise.
We are now stuck with what is likely to remain a faulty product (if leaks are present), no compensation for extremely stressful closure of our business and excessive running costs, and no apology.
We are still waiting for NIBE to respond....but we're not willing to give up the fight!
Please avoid this product as it's a headache you'd wish you hadn't invested in! Like us.
February 18, 2026
Unprompted review
Heat pump annual service
Daryl serviced ground source heat pump today was very helpful knowledgeable and polite went there everything with me so I understood the best way of it’s working 5 star rating.
May 29, 2026
Unprompted review
Had a nose issue
Had a nose issue. Daryl found the problem in minutes and now right as rain.
May 28, 2026
Unprompted review
Training with David was informative and…
Training with David was informative and educational. Air source heat pumps seem easy to use.
May 27, 2026
Unprompted review
Training course with Dave completed…
Training course with Dave completed very informative and useful.
May 27, 2026
Unprompted review
Daryl replaced our pump this week, 5* service
Daryl replaced our pump this week, he was very helpful, knowledgeable and friendly. The heating was back up and running in no time!
May 22, 2026
Unprompted review
Phil's training was very good
Phil's training was very good. it was clear, helpful, and well delivered.
phil also made it clear that if we have any future questions, he would be happy to help, which was very reassuring.
May 21, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.