NICCE Reviews 

Went to exchange an item that has now gone out of stock, ended up spending £9 on delivery and return for nothing.

Poor customer service

If I could give NICCE zero stars I absolutely would. Got 2 pairs of joggers from them and 1 pair arrived with the draw string all ruined. Then they have the audacity to ask the customer to pay for the return costs despite the product being faulty to begin with!. Not to mention it taking too long for the return to be approved. When NICCE first onto the scene their products were a high quality. A couple of years down the line and the products have taken a massive nose dive. I won't be shopping with them again.

Great service and quality of goods, given as presents and they all loved them. Will definitely use this company again.

The order was placed on the Nicce site on 5.1.2026.
I paid for standard delivery, but it was never sent or received! I've sent emails regarding order number #424656, but received no response! This is clearly a scam!

Bought NICCE trainers from TK Maxx. Within less than 2 weeks of just walking the heels had collapsed inside the shoes. Fortunately TK Maxx offered a full refund.

Decided to order a hoodie , added some T-shirts to the order. Hoodie was cancelled. Waiting on refund for the hoodie but not getting delivery refund. Wish I hadn’t ordered with this company.

Order placed for a tracksuit set on 29/11/25 and was cancelled and refunded 03/12/25 no explanation or alternative suggestions made, before refund.
Emailed customer service who simply replied with
“Apologies, this is due to the item being out of stock”

Throughly disappointed and will unlikely order directly from Nicce again.

Ordered a top from NICCE and the sizing was completely off — an L fits like a small. Exchanged it and had the exact same issue. I was told to return it for a refund,and Holly from customer service assured me I would receive my refund. It’s now been more then three weeks and I’ve had nothing. No update, no refund, no follow-through.

At this point, I honestly don’t believe I’ll get my money back. This is hands down the worst company I’ve ever dealt with. I’m now considering contacting their CEO directly just to see if that finally gets a response.

I ordered a jacket in size M and received XS because of their system error. Instead of admitting fault, they denied any responsibility, forcing me to buy another in M. When I tried to return the wrong one — only a few days past the 14-day window — they flat-out refused. No apology, no ownership, just rude, robotic replies full of spelling mistakes. Shocking service and zero accountability. Never ordering from NICCE again. Avoid this brand completely.

EDIT BASED ON NICCE RESPONSE: As you should already be aware from all previous correspondence, I placed an order for a size M jacket. When I received the order confirmation showing XS, I immediately notified NICCE that there had been a system error. No accountability was taken for this — instead, the fault was wrongly placed on me.

I then had to purchase another jacket in size M at my own expense. I also submitted a return request for the incorrect item but never heard back from NICCE. Again, this company is wrongly placing the blame on the customer. After following up due to your lack of response, I was eventually told I couldn’t return it because I was a few days outside the return window. That response, incidentally, was riddled with spelling mistakes — another sign of how poorly this case has been handled.

It’s clear this situation hasn’t been properly investigated. The return request was made because of an error in your system, not a customer mistake, and a reasonable concession should have been made. Instead, I’ve been ignored and dismissed.

This experience has been extremely disappointing from start to finish — no accountability, no professionalism, and no care for your customers.

I expect a proper review of this case and a formal response.

I also have not received a response to my email dated 23 October 2025z

Terrible unorganised company. Terrible untrained customer service representatives. Don’t waste your money.

The most horrific returns service I have ever dealt with!!! I've been waiting for a refund for weeks now for items that I returned, paid for a returns label that wasn't sent for ages and now the items have been returned nothing, and now all my emails are being sent back as 'undeliverable'; such a shame as the clothes are great but I will NEVER order from them again!!! I'm out of money and surely it's fraud or just plain theft!!

I have emailed NICCE three times now about a query with my order and still no response. This is the first time I have ordered from you and I am not impressed with your customer service. Please can someone contact me about my three orders asap. Orders 416222, 416220 and 416221 and one of the emails I sent to you came back with a response number of 41354. If I do not hear back from you I will be raising this with trading standards. Also do not ask me to email you using your customer service email as you do not respond to this.

First time ordering, received a mercury ‘oversized’ Jumper in a size ‘L’

Well, for starters, the size is definitely not an L, and it’s for damn sure isn’t an Oversized L!

Then, let’s move onto the sleeves… One is smaller than the other, and not by a margin, but by around 4 inches!

I’m hoping I can attach photos, because you have to see it to believe it. I’m wetting myself laughing at the fact someone took their time to make this item, and another person took their time to package it up for sale LOL!

Contacted customer service for a refund, will edit the review once I have heard from them with an outcome on this

The company is fantastic. Answered my e mail about a faulty sweatshirt and they answered in a day. The swiftness they solved the matter was amazing. A refund was issued right away. There was no hesitation.
Thanks to Holly who kept me informed. Brilliant customer service.

Quick and reliable

Having bought a pair of nicce trainers for work thinking that the soles looked very durable. Within less than 6 weeks of purchase the soles split. I still have the receipt from tk maxx showing purchase date 24/07/25.

Slight delay in initial response from NICCE customer service, but once they did make contact, they were extremely helpful and resolved my issue without any fuss or hassle. So big thank you to them!

I’ve ordered over 20 times from NICCE never had any issues, if I’ve needed to return it’s fast and simple , there customer support reply very fast, shout out to Holly in the customer service team aswell, clothes arrive fast and are always great quality. Think the people giving one stars must have 1 bad experience and forget about there other orders that went though fine. Nothing less than 5 stars from me, also Holly in customer service should get a raise.

I have been s long term Nicce customer with no complaint until recently. I raised 2 returns using their new portal and it charged me £3.99 and sent a self-printing label but no QR codes so no service will process the return. I have emailed them 3 times with no reply.
They have no phone number or complaints process.
I cannot buy from them again.

Need to return a tracksuit.
Put in a returns request which you have to wait to have ‘authorised’ so they can send a returns label.
It’s been weeks and no one has responded. I darnt just post it back as it’s £80 and I’ve had issues once before when they kept the item and never refunded me. I swore then I’d never shop again and should have trusted my gut.
@nicce if your cs team read this please reach sort it out and authorise my request so I can get my money back as I am LEGALLY ENTITLED TO otherwise I will report to trading standards.