Nicholson Eyecare Reviews 152

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, knowledgeable, and professional, often highlighting their friendly and helpful demeanor. Many people appreciate the thoroughness of the service, particularly during eye examinations, and commend the clear explanations provided. Consumers frequently mention the excellent quality of the products, including a good selection of frames and the successful fitting of complex prescriptions. The overall sentiment is that the company provides exceptional care, with many reviewers expressing their loyalty and recommending the business for both eye and hearing needs. The advanced equipment and personalized approach are also frequently cited as reasons for their satisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

People report positive experiences with service, consistently praising the professional, friendly, and... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the excellent eye care... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the first-class eye care,... See more

Based on these reviews

Rated 5 out of 5 stars

Have now purchased two pairs of glasses with Nicholson Eyecare. Sunglasses with multifocal lenses and every day glasses again with multifocal but also transition lenses. Excellent service throughout... See more

Company replied

Rated 5 out of 5 stars

I find visiting Nicholson Eyecare a pleasure, always greeted with a smile. Very efficient, prompt service when ordering new glasses or getting repairs. Clair is so good at explaining things in plain E... See more

Company replied

Rated 5 out of 5 stars

Recently my wife went to see Clare regarding a headache which had lasted over 3 weeks. Clare gave her time and a thorough eye examination. After an urgent blood test CGA was diagnosed and steroid trea... See more

Company replied

Rated 5 out of 5 stars

One of the most thorough, careful, helpful and considered eye tests I've ever had, using a variety of modern machinery and essential human skill and knowledge...followed and backed up by the shop flo... See more

Company replied


Company details

  1. Optician
  2. Child Health Care Center
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Hearing Aid Store
  6. Optometrist

Written by the company

Nicholson Eyecare is a leading optometrist practice near Christchurch, offering a wide range of high-quality eyecare services including children's eyecare, contact lenses, NHS and private eye examinations, MECS, CUES, glaucoma monitoring, Ortho-K, Eye Plan and hearing care. We pride ourselves on providing exceptional customer service and ensuring our patients receive the best care possible. Trust us to take care of your eyes and vision needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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Rated 5 out of 5 stars

Very impressed…

I was extremely impressed when recently visiting by my welcome and the care and expertise I subsequently received. Everything was first class.
Unlike opticians I had previously attended, Clare said that my prescription had altered so little that she could not guarantee any sight improvement would occur by having new spectacles thus saving me considerable expense. Thank you.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Foreign body in eye

I went into the options without an appointment. I had been working in the garden when something went into my eye which was so painful, I tried to rinse it but nothing worked. I saw Claire who saw me between her booked appointments. Within minutes she saw the foreign body and removed it.
I cannot praise them enough for seeing me, they are so nice and gentle I urge anyone looking for an optician to give them a call, they are all wonderful.
Thank you Claire for seeing me so quickly.

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Staff are very helpful

Staff are very helpful, patient and knowledgeable

February 21, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you for sharing your positive experience and kind words about our staff. It's wonderful to know that you found the team to be helpful, patient, and knowledgeable. Your feedback is truly appreciated.

Rated 5 out of 5 stars

A professional and friendly service

As a long standing customer of this company I continue to be impressed by Nicholson Eyecare's professional, thorough and friendly service.

February 9, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you for your kind words and for being a loyal part of the Nicholson Eyecare community. It’s wonderful to hear that our team’s professionalism and friendly approach have consistently made a positive impression. Your ongoing trust and support mean a great deal.

Rated 5 out of 5 stars

Brilliant service

I have been using Nicholson eyecare for over a year , I find their approach to eyecare very professional my eye test was incredibly detailed . I trust Clare and her team implicitly. brilliant service, 👏🏻

February 14, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your kind words, Greg. It’s wonderful to hear that you’ve had such a positive experience and that you feel confident in the care provided by Clare and the team. Your trust and feedback are truly appreciated.

Rated 5 out of 5 stars

Totally professional

Totally professional service Claire found a mole on the back of my eye that no one has ever found before. Keeping an eye on it I feel totally reassured its not a big issue. Will definitely continue using Nicholso Eyecare.

February 12, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your experience and for your kind words about Clare and the team. It’s wonderful to hear that you feel reassured and well cared for, and we truly appreciate your trust in Nicholson Eyecare.

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Rated 5 out of 5 stars

Friendly and efficient care.

Both the eye test and the fitting were carried out in a very friendly and efficient manner. In addition, my new glasses took less than a week to arrive. I was also fitted with hearing aids there shortly before my eye test and received excellent care from Alex, the audiologist.
I would thoroughly recommend Nicholson Eyecare for both eye and hearing tests.

February 2, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your positive experience and for recommending Nicholson Eyecare. It's wonderful to hear that you found the eye test, fitting, and hearing care to be friendly and efficient. Alex, Clare and the team truly appreciate your kind words and are delighted to know you felt well looked after during your visits.

Rated 5 out of 5 stars

So Reassuring

The staff in Nicholson Eyecare are always attentive, helpful and professional.
Clare is extremely thorough with her eye examinations and clearly explains any changes and subsequent treatment available to you.
The Nicholson Eyecare experience certainly gives you confidence for future eye appointments and in any areas of eye treatment.

January 23, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you, Margaret, for sharing such thoughtful feedback. It’s wonderful to hear that you felt well cared for by our team and that Clare’s thorough approach made you feel confident and informed during your visit. Your kind words mean a great deal to us and are truly appreciated.

Rated 5 out of 5 stars

Always great care and attention given…

Always great care and attention given by Clare. The admin staff are great and are kind and considerate. Excellent eye care. We would recommend them highly.

January 23, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your kind words, David. It’s wonderful to hear that Clare and the admin team have provided you with excellent care and attention. Your recommendation means a lot, and we’re grateful for your feedback.

Rated 5 out of 5 stars

This is a very competent service

I have been a patient at this practice for many years now and have no desire to move elsewhere. The staff are always cheerful and helpful,and above all, professional in their approach.The equipment is state of the art and the assessments thorough.I would highly recommend them to anyone searching for Eyecare services

January 21, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you, John, for sharing such thoughtful feedback about your experiences with Nicholson Eyecare. It’s wonderful to know that our team’s approach and the quality of our equipment have made a positive impression over the years. Your recommendation means a great deal and is truly appreciated.

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Rated 5 out of 5 stars

Well done Nicholsons

I have been using Nicholson’s for a number of years and have aways found Clare excellent. She listens to your problems and explains everything very well and is never in a hurry, which is great. She is also professional and friendly.
Bonnie and Holly always helpful and go the extra mile and they are a credit to the practice. If I have a problem with any of my glasses they are always there to help and fix the problem. All in all it’s a great optician and I wouldn’t go anywhere else.

January 20, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your kind words, Sue. It’s wonderful to hear that Clare, Bonnie, and Holly have made your visits so positive and that you feel well cared for by the team. Your feedback about the attentive and friendly service means a great deal, and it’s lovely to know you feel supported with any questions or issues. Your loyalty is truly appreciated.

Rated 5 out of 5 stars

Always professional, friendly, and honest accurate advice.

Early 2025 I visited Nicholson Eye care for my routine check, following many years of excellent service (a 30 mile round trip). On this occasion I was advised that my Cataracts had deteriorated to the point where they would need attention within the next year or two. I agreed to be referred for attention and have had both eyes sorted, a new prescription and spectacles supplied ready for 2026.
Clive Lane

January 15, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you for sharing your experience and for your loyalty over the years. It’s wonderful to hear that your recent visit was helpful and that you felt well-informed throughout your care journey. We’re glad you’re pleased with your new prescription and spectacles, and we appreciate the trust you place in us with your eye health. We look forward to seeing you for many more years!

Rated 5 out of 5 stars

Nicholson Eyecare is second to none

Nicholson Eyecare is second to none.
I have been a customer for 2 years and rate it as the most professional and caring ophthalmic service I have experienced.

January 13, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you, Carol, for taking the time to share such kind words. It's wonderful to know that our team's professionalism and care have made a positive impact during your visits over the past two years. Your feedback is truly appreciated and motivates us to continue delivering the highest level of service.

Rated 5 out of 5 stars

Fantastic experience with first Varifocal prescription

Fantastic experience with Nicholson Eyecare. Having recently felt my eyesight deteriorating and sensing it was time to upgrade to varifocals, I opted for an enhanced eye test with Clare, who was incredibly thorough and professional throughout. I’m delighted to say my first varifocal prescription has been a great success! I adjusted to the varifocals on the first wear, with none of the side effects I feared and crystal clear vision. I would highly recommend Nicholson Eyecare for a great eye care experience.

October 4, 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your experience, Marie. It’s wonderful to hear that your transition to varifocals was smooth and that you’re enjoying clear vision. We’re glad Clare’s thorough approach made you feel comfortable and confident throughout your eye test. Your kind words mean a great deal to Clare.

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Rated 5 out of 5 stars

Superb service and staff superb Clare…

Superb service and staff superb Clare is so professional and I have so much faith in her advice.Edgy equipment,altogether a great experience.Valerie Smith Everton.

November 20, 2025
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your wonderful feedback, Mrs Smith. It’s fantastic to hear that you had a great experience and felt confident in Clare’s professionalism and advice. We’re delighted that our team and equipment made a positive impression. Your trust means a lot to us.

Rated 5 out of 5 stars

Fantastic service

I’m a long-term customer who has always found the service to be very friendly, thorough and professional. I would highly recommend Nicholson Eyecare

January 3, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for your kind words and your continued trust over the years, David. It's wonderful to hear that you've consistently had friendly, thorough, and professional experiences with us. Your recommendation means a lot to the team at Nicholson Eyecare.

Rated 5 out of 5 stars

I have the pleasure to have had my…

I have the pleasure to have had my second pair of glasses supplied before Christmas and had issues on the distance focal point of the vari focal.
I am delighted to say that I have just returned from a follow up appointment and can already feel and percieve a difference.
Fantastic service and will return .
Thank you
Paul Lawrence

President Solvit media Consultants

January 3, 2026
Unprompted review
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Reply from Nicholson Eyecare

Thank you so much for sharing your experience and for your kind words. It's wonderful to hear that your follow-up appointment made a noticeable difference and that you are happy with your glasses. Your feedback means a great deal, and it's always a pleasure to assist you.

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