Nickolls & Perks Reviews 3,802

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting its speed, efficiency, and careful packaging. Many people appreciate the high quality of the products, particularly the diverse selection of wines and whiskies, often highlighting the competitive pricing and unique offerings. The service is frequently described as friendly, personalized, and exceptional, with consumers commending the smooth ordering process and effective communication. However, some customers were not happy with specific delivery partners, mentioning issues with tracking or unexpected changes in couriers. A few people also felt that there were discrepancies in product descriptions, such as receiving a different vintage of wine than ordered, or encountering issues with the condition of a bottle that was not fully disclosed.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the quick... See more

Product

Reviewers mention positive feedback about product, highlighting a great selection of wine and whisky, often... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Price

Customers had positive experiences with price, often finding great and competitive prices, with some noting... See more

Order

Users describe positive interactions with the ordering process. Many customers highlight the efficiency and... See more

Based on these reviews

Rated 5 out of 5 stars

Some lovely new release whisky on offer and (unlike other sites) no ballot was necessary! Purchased and emailed to delay delivery due to holiday - lovely response straight back from Callum. Couldn't h... See more

Rated 5 out of 5 stars

Amazing bespoke and personalised service — they went above and beyond. The bottle of whisky I ordered had a tiny rip in the gift box it came with, but the team emailed me quickly to show it to me befo... See more

Rated 5 out of 5 stars

Excellent, took a load of wine off the virtual shelves during the February 2026 sale. Great prices and very quickly dispatched & delivered to Lancashire. I'm looking forward to some great food & wine... See more

Rated 5 out of 5 stars

Excellent friendly service. knowledgeable advice, and great value. A fabulous range of drinks which would be difficult to find elsewhere, excellently presented from a bygone age. Stores like this just... See more


4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 75% of negative reviews

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Rated 5 out of 5 stars

Excellent prices and service.

Excellent, took a load of wine off the virtual shelves during the February 2026 sale. Great prices and very quickly dispatched & delivered to Lancashire. I'm looking forward to some great food & wine pairings with these. Plus the single malt Scotch whisky range is excellent.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

A well established wine and spirits…

A well established wine and spirits merchant with a deservedly high reputation.
Had occasion to ring about a bottle I had ordered and was answered by a very polite and professional fellow who quickly checked my order and found that the bottle had been on order and had just arrived in the shop. It was dispatched that day and arrived the day after. Top service!

January 30, 2026
Rated 5 out of 5 stars

Amazing bespoke and personalised…

Amazing bespoke and personalised service — they went above and beyond. The bottle of whisky I ordered had a tiny rip in the gift box it came with, but the team emailed me quickly to show it to me before they sent it out — when I replied saying it was absolutely fine, it was posted out mere hours later, arrived quickly, and is extremely tasty to boot. Thanks team for the personal experience!

December 30, 2025
Rated 1 out of 5 stars

Disappointing aftercare.

Disappointing aftercare.
I purchased a bottle of wine which was £45 . It was almost 60 years old and I know you take a risk it might be undrinkable which it was.
However the cork was black and damaged and obvious to any wine merchant that the wine would not be fit for purpose.
The add merely said “ shabby label”no mention that there was a high risk of damage because of age and condition of the cork. Why mention a label and not the damaged cork.
I asked for a full refund hoping to receive half the costs or a bottle of any red wine!!
Answer was short to the point what did I expect with the age and price of it. Sold as seen . And Happy Christmas ! I didn’t see the bottle you did.
Had I seen the bottle I would not have purchased.
I wasn’t worried about”a shabby label “
I am no connoisseur of wine just an 82 year old pensioner trying to surprise her son on his birthday and they knew it was a present.
To avoid the embarrassment to myself they should have just emailed to make me aware of the obvious risk he couldn’t drink it.
Follow up
The issue was addressed to my satisfaction

December 25, 2025
Unprompted review
Nickolls & Perks logo

Reply from Nickolls & Perks

Dear Carol,

Thank you for leaving us a Trustpilot review. Your feedback is invaluable to us.

We have since been in touch to investigate this further.

Kindest regards,
Nickolls & Perks

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