Nickscali Reviews 

Lovely visit never heard of this company but how nice to meet Stephen and learn about it. Some very beautiful stick and excellent customer service and product knowledge. I feel we will be back…

We’ve only just ordered our sofa so cannot comment on the product received yet. But we cannot fault the service at the kings Lynn branch from Stuart. Stuart was incredibly helpful with suggestions that would work with our awkward living room space. We are really looking forward to receiving our sofa. The show room is immaculate with such a good selection of good quality sofas. We’d been to a lot of show rooms around Norfolk and this was our favourite. Thanks again!

Extremely disappointed with my experience with Nick Scali.

The delivery process was a complete shambles from start to finish. I was told that I would receive a delivery time slot the day before delivery, but no communication was provided even after trying to ring and get information. On the morning of delivery, I then received a text stating that my sofa would arrive at 9:00am. I arranged my day around this only for the delivery team to turn up after 1:00pm, over four hours later than advised.

Unfortunately, the problems didn't end there. Once the sofa had been assembled, it became clear that the quality of the assembly was poor. Several screws had not been fitted properly, and three of the sofa legs had significant dents and damage which are clearly visible.

For a premium furniture retailer, this level of service and quality control is simply not acceptable. Customers should not have to chase for delivery information, wait hours beyond the stated arrival time, and then receive furniture that is damaged and poorly assembled.

I have raised a formal complaint and am now waiting for the company to resolve the issues. Based on my experience so far, I would not recommend Nick Scali.

I wouldn’t even give this company 1 star. The customer service is shocking!! We had our sofa arrive the sales lady has signed the paper to state that she sold us two recliners next to each other yet when it arrived as one is a corner sofa, you cannot open the recliners at the same time. The company did not want to know about the product as they said it’s sent what we ordered. We are not the sofa company and didn’t not sell something that is unfit for purpose. We also have a centre console that has a charger port in it put the lead in the sofa got up to collect my phone from the kitchen. And the sofa is burnt and the cable has melted. Yet again they don’t want to know but our electrician stated the amp is wrong coming from the centre console what’s caused the fire!!
We are now just going through our credit card company as the company it’s self is crap and won’t take any responsibility

Do not use!

Unprofessional company
Take your money and don’t care about anything after that. RIP PENSIONERS OFF. The manager at the Leicester location is one of the worst people I’ve ever had to deal with, no apologies, very impolite. Do not buy from here
Very over rated and overpriced
Plus they don’t tell you about the extortionate delivery price until after
Further action is being taken due to no response to emails, and still not been refunded after a promised guarantee of this after paying for a second delivery
Absolutely disgusting customer service
I’ve never come accross anything like it
Do not bother shopping here

I WOULD NEVER PURCHASE FROM NICK SCALI EVER AGAIN AS THEY WOULD NOT LISTEN TO CUSTOMERS AT ALL MY ORDER CAME DAMAGED AND THEY DONT EVEN APOLOGISED

Terrible service. £700 and 8 months later, still no armchair!! Time for the ombudsman man me thinks?

I popped into the Croydon store this morning in Valley Park. I didn't actually know it was here until I noticed it when I was leaving Ikea. I saw some beautiful sofa options that I I feel like I loved and will definitely be back when I am ready to buy. I had to leave a review because of the outstanding customer service from Hieu (hopefully I have spelt correctly). He was so informative and helpful without making me feel pressured like other stores I have visited. Other companies could learn a thing or two from Hieu.

I can confidently say that this is a perfect place with high quality furniture. We have visited the Coventry store and bought a sofa and tv unit. We were highly satisfied with the buying process and special thanks to Paul who makes the all process gone very smoothly and easily. He was very helpful and supportive all the time. Thanks to the team in the Coventry store. All the best!!

Kay was very helpful in helping us buy a sofa

Paul from the Coventry branch was incredible today.. really patient and helpful!

Had a 2 sofas delivered on 29th May, a 2 seater and a 3 seater Bermuda in Denim. Three seater was pushed on its side through 2 doorways. I had to remove one door to make it easier for the delivery crew.
When the legs were installed to the sofa with an battery drill two of the legs got scuffed with the drills chuck. The two seater , once uncovered, the left hand side of the sofa frame had been damaged and was broken on my inspection.
The crew said they would report it, Alliance, and somebody would be in touch within 1 and half hours. Guess what, after 2 hours, no call back. Rang the store that I purchased from and they said I needed to speak to customer services.
Spoke to customer services who said they would send an email so I could send some photos of the damage. Sent a return email with photos of damage and not heard from anybody at this point.
Waiting a reply from customer service to see how they are going to deal the repair or replacement of the 2 seater sofa.

Went into the Lowestoft store looking fora reclining chair and was left in peace to wander around the store trying them all out and when I had made my selection Simon then explained about the various fabric and colour choices that were available on the model I had chosen and pointed out the USB charging point that I had not noticed. Very professional service. Only downside is going to be a bit of a long wait for the delivery but not the fault of the store but what is going on in the world presently.

The purchasing process seemed to go well.
Then a couple of weeks after ordering received a call saying we couldn’t have the reclining configuration we chose. We accepted this and ordered a fixed configuration but said we would like two footstools as now there was no recliner we could put feet on footstools.

Getting near to delivery (approx 15 weeks wait) we received paperwork saying 3 footstools had been ordered.

When I looked back at paperwork the store order had 2 footstools but store tried to tell me I had ordered one online.

What had happened is that when the store cancelled our original recliner order which had one footstool, the new non recliner order had two footstools resulting in 3.

I got the blame, they wouldn’t take any responsibility even though they were the ones who said we couldn’t have the original order which is where the footstool issue arose.

I had planned on purchasing more from them but not now. Communication over this was poor, store manager passed it up the line but said his manager wouldn’t refund the 3rd footstool.

If I had read the reviews about their poor after sale service I would never had bought from them.

Buyer beware. Showroom staff 5 star, after sales zero stars which has resulted in my 2 star rating.

Thank you NS for your offer of help, showroom manager and above couldn’t/wouldn’t. Order numbers
Original order with recliners GF0421H
Second order without recliners GF0421F
Footstool order this was GF0046W (although showroom say I ordered this online, I was sent an email on 24 Jan where he had generated the online order and asked me to click on the link in email to complete the order. Where this went wrong was when order GF0421F was generated by store they ordered 2 footstools making a total of 3.

Sent further details as requested by Nick S, see above, no response so review unchanged, no resolution!

Seriously lacking in after sales. What you need to know, which was not fully understood when we purchased a new sofa, is that Nick Scali do not have their own delivery vehicles. The sofas get shipped directly to independent transport companies.
We purchased a new sofa from them on 08/02/26 with an expected delivery date of 17/05/26. We received a call from them on 12/05/26 to say the sofa was being delivered to them by the end of the week and we would receive a call from the delivery company to arrange a suitable delivery slot. Started to panic a little here because we needed to get rid of our old sofa and it looked like we didn't have much time before the new one would be delivered.
At the end of the week (Friday), after not hearing anything, we called and were told it had not been delivered yet and would be in by the end of the week (Sunday). Early the following week, we called again and were told the sofa was delivered on Sunday and the delivery company would be in touch shortly.
We waited until 26/05/26 and called again. This time, we were given a number to call the delivery company and chase ourselves. We called; they agreed to call back but didn’t. We called again, and they told us they did not have our sofa.
We called Nick Scali back again and were given another number to call. We called; they didn’t know anything about it, checked their records, and said the sofa came in yesterday 27/05/26 and they would text us with our delivery information. If we were not happy with the time and date in the text, then we should reject the delivery and go back on the list, meaning we would have to wait for another slot. We should expect to hear from them probably next week with a slot (though who knows when that slot will be).
Obviously in the mean time we were expecting our new sofa so we got rid of our old one!
Its really really poor that they took our money filled us with false hope and then left us to sort out delivery etc. Why don't they know when our sofa will be delivered? Why don't they chase this? And who is telling the truth? How long has the sofa been here with us sat around on the floor expecting it for the last 3 weeks. AND surely at the very least, even the most basic of couriers offer delivery options and don't say here is your slot take it or leave it!
This after service does not reflect their promises in the store to be in touch the whole was during the process and keeping us up to date with the progress of our sofa blah blah blah.
Will never buy from them again and will never recommend them

Absolutely appalled with the customer service we have received from Nick Scali.

We raised concerns from the beginning regarding the sofa dimensions and layout, yet were still sold the wrong sofa due to unclear diagrams and poor staff guidance. After initially being told this would be resolved and the correct sofa could be exchanged, management completely changed their stance.

What made the situation even worse was the behaviour of the manager, who attempted to guilt trip us out of making a complaint by bringing up personal information about another employee’s private life and foster children situation. This was extremely inappropriate, unprofessional and completely unrelated to the issue we raised.

Customers should not be made to feel guilty for raising legitimate concerns, especially after spending a significant amount of money. The handling of this entire situation has been disappointing from start to finish.

Just placed an order with Richard at the Coventry Branch.
Visited the store twice before making a decision, he was very very helpful with us even when we were being very indecisive.
Knew his stuff and answered all our questions. The store is 1 of 4 furniture shops and we found NickScali to be miles ahead of the competitors. Lay out and designs of the Furniture were top notch and pricing on par with the competitors too.
Would certainly give them a go if you’ve never been!

Elliot in the Colchester store was brilliant.

Ordered my sofa from him and he took the sofa apart and made a different set up to make sure I was happy with how it looked.

I don't have the sofa yet but very happy with the service and I hope it comes in as nice as the one on store.

I viewed a sofa bed at Nick Scali Milton Keynes, Warrick who is the manager of the store was the one who took my sale of a sofa bed. While looking at the sofa bed and speaking about the product he missold information to me which he should not have.

He was asked if the sofa is bolted together, to which he replied it was, that when it’s delivered it would come in two pieces and bolted together. I took this as honest information and purchased the sofa bed.

The sofa was delivered and came in two pieces but is not bolted at all. I called the store and spoke with Sunny, the assistant manager to Warrick, who at the time was very apologetic and wanted to help with my complaint and stated he would look into it, that Warrick was way in Singapore on holiday, that he would try and sort my issue. I was upset at the fact that Warrick told me entirely the wrong information about the sofa bed.

Sunny called me back with an update and promised to call me the following Thursday after making enquiries of what Warrick told me when purchasing the sofa bed.

No one called me on that Thursday, they got their money and couldn’t give a dam about my complaint. I called the store today and spoke with Warrick himself, only for him to deny that he misled and missold me the sofa bed. I ask for compensation but he refused point blank.

Nick Scali doesn’t care about their customers nor do they have a decent customer service. I was promised that this issue would be sorted. Sunny who calls himself an assistant manager didn’t even have the decency to call me back with an update on my complaint.

They got their money and washed their hands of any responsibility of the fact that I was misled and missold goods.

I would never recommend this store or their customer service and most of all that rude jumped manager Warrick, who could do with a few lessons in charm school. If I could mark them a ZERO I would!!!!!! 😠

Ram was brilliant from start to finish! So friendly, helpful and very knowledgeable, he gave us plenty of time to make decisions and wasnt pushy at all! Great sofa buying experience, thank you!