Nicoletta Carlone Reviews 

150
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Never received my order. The dress was listed as ‘in stock’ and so I gave it the 5-8 day delivery window before reaching out to customer service. Never received a reply. Reached out a second time (via... See more

Rated 3 out of 5 stars

The headband popped up in my Facebook feed & I hadn't seen it before so was interested. With a considerable sale, it was still $40 with shopping. Little did I know, almost identical headbands are sell... See more

Company replied

Rated 5 out of 5 stars

I will admit I am a bit hesitant about buying from a new vendors on line, but the Starlet robe was just do tempting and on sale. I reached out to customer service, asked a few questions, then... See more

Rated 4 out of 5 stars

The two items I received are unique and attractive. Also well made. The shipping times were slow. The package seemed to sit waiting to ship for a very long time. The company should try to improve that... See more

Company replied

Company details

  1. Fashion Accessories Store

Written by the company

Original creations, vintage-inspired designs, and curated items selected from around the world


Contact info

3.5

Average

TrustScore 3.5 out of 5

150 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(150)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

I never recieved my product and I'm…

I never recieved my product and I'm currently waiting on how to fix the issue. I have been in contact, but am still waiting on a response.

January 4, 2024
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Reply from Nicoletta Carlone

Hi, we have emailed you multiple times but our replies bounced back as undeliverable. Please contact us with a different email if possible. Thanks, Stanley, Customer Service.

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Rated 1 out of 5 stars

Overpriced, cheap, so many issues

Their items are cute but they’re way overpriced to make their constant specials seem like a good deal, and they’re cheaply made.
My headband broke after only 3 wears, one of my orders never arrived because they sent it to the wrong address, and my final order (because I won’t be placing another one) took a month to arrive and will be returned because the hat’s spiderweb design is literally just a sticker that’s already falling off.
It’s a shame because they have some really unique stuff that I’ve gotten compliments on, but it’s not worth it because it’s all just cheap crap that won’t last.

Regarding their response, this is not factually correct. The tracking listed a different city. If the driver accidentally dropped it off at the wrong address it wouldn’t change the city in the tracking.

Btw I still haven’t been able to return the hat because they’ve stopped responding to my emails.

December 27, 2023
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Reply from Nicoletta Carlone

Hi, I emailed you earlier today about the order that was shipped to the wrong address. This was a UPS error. We put the correct address on the shipping label. The good news is we reshipped your order and you should have replacements soon. Did you receive my email about this? I asked if you could please let me know when the replacements safely arrive. Contact me any time if you have questions. -Stanley, Customer Service

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Rated 3 out of 5 stars

Nice but not worth money

The headband popped up in my Facebook feed & I hadn't seen it before so was interested. With a considerable sale, it was still $40 with shopping. Little did I know, almost identical headbands are selling on Amazon for as low as $6. While we're made,I don't think Nicoletta's is worth $40. And, one major criticism, the roses look elevated in the photo. They sit very flat on head so they don't really look like roses so I am wearing another headband under this one to give the illusion of elevated roses.

November 21, 2023
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Reply from Nicoletta Carlone

Do you know about our Happiness Guarantee that allows you to return an item for a refund or exchange? Check our website for more details.

Rated 1 out of 5 stars

I’ve messaged twice about a brooch that…

I’ve messaged twice about a brooch that arrived broken. I haven’t heard back from
Address:
1436 S E Street
Oxnard, California
93033

November 20, 2023
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Reply from Nicoletta Carlone

Hi Lucy, on November 25 we received your email with the photos of the brooch with the missing stones and emailed you that day but did not receive a reply. We emailed you again on December 7 and still no reply. Perhaps our emails are going into your spam folder? In any case, we are happy to replace the brooch. Could you please email us again to confirm the shipping address for the replacement? Thanks and sorry for the email problem.

Rated 5 out of 5 stars

The earrings are beautiful

The earrings are beautiful, but difficult for me to put the backs on. I’m sure my granddaughter will be successful when she wears them.
Best of luck, your designs are lovely!
Linda Sutton

November 22, 2023
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Rated 5 out of 5 stars

Beautiful and unique pieces!

Nicoletta Carlone always has the most beautiful and unique items! They’re well made and always make a great conversation starter. Shipping is fast and well communicated as well.

November 18, 2023
Rated 5 out of 5 stars

Coolest spoons ever!

First of all, my order was correct! The spoons are high quality and super cool. Packaging was nice and items arrived quickly.

November 23, 2023
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Rated 4 out of 5 stars

Just a few too many emails between you…

Just a few too many emails between you and then other service you use for shipping, duplicating information. But, overall, very smooth experience.

November 21, 2023
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Reply from Nicoletta Carlone

Please accept my apologies for the duplicate information. I'll contact our shipper about their customer notification emails. Thanks for letting us know.

Rated 5 out of 5 stars

Well Done!

My order was timely, and almost perfect. there was something that didn't fit and I'm currently trying to return it. But so far everything has been fantastic!

November 21, 2023
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. We ordered dresses from Nicoletta Carlone that the bride picked out. One of us gave our exact measurements, the others used the guide on the site. All of the dresses were horribly fitted, and even worse, they were shoddily made. The bride complained to the owner who basically offered nothing except that the one who gave the measurements could send the dress back and if they didn't match exactly, they would be refunded. When I contacted the company to send the dress back, because I needed an address, they refused to respond. It's been 3 weeks and I've sent repeated follow ups.

It's very clear that they overprice their dresses and then absolutely do not stand by their product. They tricked us into buying and then disappeared when the product was garbage. The material was cheap, the dresses were poorly constructed, and none of them fit even remotely okay. DO NOT BUY!

November 15, 2023
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