Great selection and a decent price. Well impressed by their next day delivery service, unlike other companies who persistently get it wrong. Will definitely be back, also like the little packet of... See more
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Review summary
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What people talk about most
Based on these reviews
I’ve ordered from Nic Pouches UK a few times now and I’ve been really happy with the service. The prices are usually better than what I find in shops, and there’s a good range of brands and strength... See more
I purchase all my pouches from NicPouch. They have nearly always got the flavours I want at a reasonable price. I really like the next day free delivery, I can always trust them to get the orders ou... See more
Company replied
"I’ve been ordering for a few months now and have no complaints at all. Deliveries always arrive on time, well packaged, and the products are consistently great quality. I also really appreciated the... See more
Company details
Written by the company
The original UK nicotine pouch, pods and snus supplier. Huge range with the lowest prices. Next day delivery. Huge savings on sleeves of 10 or 20. Tens of thousands of happy customers.
Contact info
11 Old Steine, BN1 1EJ, Brighton, United Kingdom
- 0330 223 5004
- info@nicpouch.co.uk
- nicpouch.co.uk
4.7
Excellent
286 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nic pouch are a really good company
Nic pouch are a really good company, they can be trusted and deliver your order promptly.
April 17, 2026
Excellent company I regularly buy from…
Excellent company I regularly buy from them.Good choice and very good deals.
Free next day delivery is very dependable.
April 7, 2026
Reply from Nic Pouch UK
Thank you Diane!
Reply from Nic Pouch UK
We hope you enjoyed them!
Reply from Nic Pouch UK
Thanks Karen!
Excellent and easy to use website
Excellent and easy to use website, swift delivery. Super 👌
March 9, 2026
Reply from Nic Pouch UK
Much appreciated Stephen, thanks!
Whole experience is too long
Whole experience is too long - still waiting for my delivery
February 13, 2026
Reply from Nic Pouch UK
Hi Jon, I'm sorry you haven't received your delivery yet. We did dispatch it on time and the tracking shows that Royal Mail attempted delivery the following day on Saturday 14th but there was no answer / nobody home. I see that you have now booked a new delivery time with Royal Mail, so hopefully you will receive it soon. Please get in touch if there is anything further we can do.
Great service
Great service. Very fast dispatch and good products. Been buying from Nicpouch for years and never was I let down.
Love the sweets too. Thanks.
February 6, 2026
Reply from Nic Pouch UK
Much appreciated Tavassol, glad you enjoyed the sweets too!
Reply from Nic Pouch UK
Thanks Mark.
Up in communication
Amend: they now reply quickly in chat.
no response after 3 on site review.no further points.was kinda lured/duped into amending this review initially, in their chat. They said can you amend trustpilot since we did what you wanted.
Amended:They did replied to me, even if trustpilot says they have not replied to neg.reviews
Amended: got a response quickly, was added points for in- site reviews of product, assured they test taste
January 28, 2026
Reply from Nic Pouch UK
Hi Jana, thanks for your review. I see you have been in touch already about your points and that everything is now sorted.
Great service- I had an ordered the…
Great service- I had an ordered the wrong strength and Paul (a member of the nic pouches team) was very helpful and swapped them for me. I actually had a number of problems including wrong email address and he sorted that out and got my order confirmation to me.
December 10, 2025
Unprompted review
Reply from Nic Pouch UK
Thanks Luke
Super fast delivery and great prices
January 14, 2026
Easy to order from
Easy to order from, great prices and speedy, free delivery. Thank you!
January 13, 2026
Customer Review
I’ve ordered from Nic Pouches UK a few times now and I’ve been really happy with the service. The prices are usually better than what I find in shops, and there’s a good range of brands and strengths to choose from. My orders arrived quickly (next-day on two occasions), and everything was well-packed and fresh.
On one order a flavour I wanted was out of stock, but customer support got in touch straight away and offered an alternative or a refund, which I appreciated. Overall, reliable website, fast delivery, and good value — I’d happily order from them again.
December 22, 2025
Great company to get my pouches in all…
Great company to get my pouches in all respects; range, price, communication and speed of delivery. Very impressed.
December 18, 2025
Great company
Great company. Never had any issues and they keep giving me a pack of haribos with my orders
December 9, 2025
Near end of life
Near end of life, no flavour no burn, feels just as if cardboard is in there the whole time. Do not buy
November 7, 2025
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