I have bought these caffeine pouches from “Nic Pouches” a few times now and they are really good. Despite EVRI messing up the deliver, Angel from Nic pouches sorted the issue out really quickly a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a bit of a hiccup with the age verification and reached out to support via email with proof of age. A CSR named Ash prompty responded to my email to push the order through and even rang me to o... See more
Company replied
Have ordered from Nicpouches several times, always been great. On the most recent occasion the delivery went wrong. Absolutely nothing to do with Nicpouches but their customer service was second to no... See more
Company replied
All round amazing company! Good prices, great delivery time and even better customer service! Had an issue with evri (suprise suprise) not delivering my order but marking it as delivered anyway, Ash w... See more
Company replied
Company details
Written by the company
Welcome to NicPouches.com, your trusted source for premium nicotine pouches. We are dedicated to providing adult consumers with a convenient, smoke-free, and spit-free alternative to traditional tobacco products. Our Mission - At NicPouches.com, our mission is to offer high-quality nicotine pouches that cater to the diverse preferences of our customers. We aim to provide products that not only meet but exceed your expectations in terms of taste, quality, satisfaction and price. Our goal is to support a healthier lifestyle by offering a modern nicotine experience. Our Story - NicPouches.com was founded on the belief that nicotine users deserve better options. Our journey began when we saw a gap in the market for a clean, discreet, and flavourful alternative to smoking and chewing tobacco. We set out to create a platform where adult consumers can easily access the best nicotine pouches available, all in one place.
Contact info
United Kingdom
- nicpouches.com
4.8
Excellent
209 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Cheapest pouches i've found on the web.
Cheapest pouches i've found on the web. Very quick delivery for free. Excellent customer service. Angel was very helpful when a discount code I was attempting to use didn't work. A solution was made very quickly.
April 13, 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the fantastic review!
We’re really glad you found great value with us and were happy with the quick delivery and customer service.
Angel will be so pleased to hear your kind words, we’ll make sure your feedback is passed on!
It’s great to know the issue with the discount code was sorted quickly for you.
We truly appreciate your support and hope to see you back again soon!
Kind regards
The NicPouches Team
Very fast delivery
Very fast delivery, great prices and even chucked in a few freebies!
April 5, 2026
Reply from Nicpouches
Thank you for the awesome review!
We’re really glad you were happy with the fast delivery, great prices, and the extra freebies, a little bonus from us to you!
We really appreciate your support and hope to see you again soon!
Kind regards
The NicPouches Team
Reply from Nicpouches
Thank you for the great review!
We’re really glad you were happy with the quick free delivery.
We appreciate you choosing us and hope to see you again soon!
Kind regards
The NicPouches Team
Very good price and they threw in 2…
Very good price and they threw in 2 extra tubs but delivery was very long orded on wensday and didn't come untill the next Tuesday
April 3, 2026
Reply from Nicpouches
Thank you for your review, we’re really glad you were happy with the price and the extra tubs!
We’re sorry to hear the delivery took longer than expected.
That’s definitely not the experience we aim to provide, and we appreciate you bringing it to our attention.
We’ll take this on board and work on improving our couriers delivery times.
Thanks again for your support, and we hope to provide a smoother experience next time!
Kind regards
The NicPouches Team
Good customer service
There was an issue with shipping which Jackson corrected instantly, customer service is very good here, have had an account for months now
April 7, 2026
Unprompted review
Reply from Nicpouches
Thank you for taking the time to leave such a great review!
We’re really pleased to hear that Jackson was able to resolve the shipping issue so quickly for you, we’ll be sure to pass on your kind words.
It means a lot to have you with us for the past few months, and we truly appreciate your continued support.
We’re always here if you need anything!
Kind regards
The NicPouches Team
Really good customer service from Ash
Really good customer service from Ash.
He helped me when the delivery driver messed up the order, got me a next day delivery on my full order.
Always ordering from here.
April 6, 2026
Unprompted review
Reply from Nicpouches
Thank you so much for your 5-star review!
We’re really glad to hear Ash was able to step in and sort things out quickly for you. It means a lot to know you had a positive experience, even after the delivery issue.
We truly appreciate your continued support and look forward to your next order.
Kind regards,
The Nicpouches Team
Reply from Nicpouches
Thank you for being such a loyal customer, your continued support really means the world to us!
We’re so glad to hear you’ve consistently had amazing service, and we look forward to keeping that standard for you every time.
Kind regards
The NicPouches Team
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
March 30, 2026
Reply from Nicpouches
Wow, we’re blown away by all those stars! ⭐️
Thank you so much for the amazing support, it truly means a lot to us.
We’re so glad you had a great experience, and we hope to see you again soon!
Kind regards
The NicPouches Team
Absolutely great customer service
Absolutely great customer service, had an issue with a discount and was gifted the product instead for the inconvenience along with the rest of my order (thank you CJ - social media manager). Product arrived within 24 hrs even without next day shipping absolutely no complaints from me :).
March 28, 2026
Unprompted review
Reply from Nicpouches
Thank you so much for your kind words and for taking the time to leave such a wonderful review!
We’re thrilled to hear you had a great experience with our customer service and that everything was resolved smoothly.
CJ will be especially happy to see your shoutout, we’ll be sure to pass it along!
It’s also great to know your order arrived so quickly and met your expectations.
We really appreciate your support and hope you enjoy your products.
If there’s ever anything else we can help with, just let us know!
Kind regards
The NicPouches Team
Reply from Nicpouches
Hi George,
Thank you for your great review! We’re delighted to hear you enjoyed our products, found the website easy to use, and were happy with the fast delivery. We work hard to make the whole experience smooth and convenient, so your feedback really means a lot.
Thanks again for your support, and we look forward to serving you again soon.
– The NicPouches Team
Reply from Nicpouches
Hi Marshall,
Thank you for your review! We’re really pleased to hear you found our products to be good value for money and that you’re happy with the quality. Your feedback means a lot to us and helps us continue delivering great products and service.
We appreciate your support and hope to see you again soon.
– The NicPouches Team
Amazing service …
Fantastic price and plenty of choice for everyone.
Had my pouches next.
Amazing service
March 20, 2026
Reply from Nicpouches
Hi Daryl,
Thank you for your fantastic review! We're really glad to hear you were happy with the amazing service, great prices, and wide choice available. It’s great to know your pouches arrived quickly and that your experience with us was a positive one.
We truly appreciate your support and look forward to serving you again soon.
– The NicPouches Team
Reply from Nicpouches
Thank you for your review, Mark.
We’re thrilled to hear that you’re enjoying our products and find both the value and delivery speed to your satisfaction. Your feedback is much appreciated and encourages us to keep delivering our best.
Kind regards,
The NicPouches Team
Great company with great prices and…
Great company with great prices and quick delivery
March 12, 2026
Reply from Nicpouches
Thank you for your review, Daniel.
We’re pleased to hear that you’re satisfied with our pricing and the speed of delivery. Your feedback is greatly appreciated and motivates us to continue providing a reliable service.
Kind regards,
The NicPouches Team
Really helpful & cheap - best nic pouch company
Cheap pouches , ordered loads from them with no issue ever and usually a freebie or two !
however most recent order came with 2 box’s that had multiple burst pouches in, I emailed to let them know & got a reply within 30 minutes and got two more sent within the hour to me that arrived in a day with an extra tin in there :)
They really go above & beyond & Kyle who I spoke to on email was super helpful & understanding and really fast to send another order out for me :) thankyou
March 18, 2026
Unprompted review
Reply from Nicpouches
Thank you for your review, TJ.
We truly appreciate your continued support and are pleased to hear that you’ve consistently had a positive experience with us. At the same time, we’re sorry to learn about the issue with your recent order, but we’re glad Kyle was able to assist you promptly and resolve the matter to your satisfaction.
Your feedback means a great deal to us, and we’re grateful for your recognition of our team’s efforts. We look forward to continuing to provide you with reliable service.
Kind regards,
The NicPouches Team
Excellent seller
Excellent seller, fast delivery of all orders, excellent prices, and high-quality materials.
March 5, 2026
Reply from Nicpouches
Thank you for your review, Ahmed.
We’re delighted to hear that you are pleased with our delivery speed, pricing, and product quality. Your feedback is greatly appreciated and motivates us to maintain our high standards.
We look forward to serving you again.
Kind regards,
The NicPouches Team
Solid company
Solid company, had some issues with delivery and they replied 30 minutes later and resent out the product instantly, top company and people working there
Thanks Kyle
March 17, 2026
Unprompted review
Reply from Nicpouches
Dear Luke,
Thank you for your kind feedback. We’re delighted to hear that Kyle was able to assist you promptly and resolve the delivery issue to your satisfaction.
Your support is greatly appreciated, and we’re always here should you need any further assistance.
Kind regards,
The NicPouches Team
Reply from Nicpouches
Thank you for your review, Jacqueline!
We're glad to hear you were happy with the value of your order and that it arrived quickly. It's great to know our pricing and delivery are hitting the mark.
Thanks again for your support, and we look forward to serving you again in the future.
Kind regards
The NicPouches Team
Excellent customer service
Excellent customer service , order was late due to evri being a nightmare and nic pouch sorted it instantly.
March 11, 2026
Unprompted review
Reply from Nicpouches
Thank you for the great review, Darren!
We’re really pleased to hear you were happy with our customer service. Although delays with the courier can be frustrating, we’re glad we could step in quickly and get things sorted for you.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Kind regards
The NicPouches Team
Absolutely brilliant customer service
Absolutely brilliant customer service, had some trouble with Evri, not on the seller at all, and they had my back the whole way and compensated me way over than what was necessary so I definitely recommend for the best prices and best customer service 👍👍👍
February 1, 2026
Unprompted review
Reply from Nicpouches
Thank you for the fantastic review, Daniel!
We're really pleased to hear that you had a positive experience with our customer service. Although issues with couriers can be frustrating, we're glad we could support you and help get everything sorted for you.
It means a lot to hear that you'd recommend us for both our prices and service. We really appreciate your support and look forward to seeing you again soon!
Kind regards
The NicPouches Team
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