I have bought these caffeine pouches from “Nic Pouches” a few times now and they are really good. Despite EVRI messing up the deliver, Angel from Nic pouches sorted the issue out really quickly a... See more
Company replied
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Review summary
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Reviews shaping this summary
Had a bit of a hiccup with the age verification and reached out to support via email with proof of age. A CSR named Ash prompty responded to my email to push the order through and even rang me to o... See more
Company replied
Have ordered from Nicpouches several times, always been great. On the most recent occasion the delivery went wrong. Absolutely nothing to do with Nicpouches but their customer service was second to no... See more
Company replied
All round amazing company! Good prices, great delivery time and even better customer service! Had an issue with evri (suprise suprise) not delivering my order but marking it as delivered anyway, Ash w... See more
Company replied
Company details
Written by the company
Welcome to NicPouches.com, your trusted source for premium nicotine pouches. We are dedicated to providing adult consumers with a convenient, smoke-free, and spit-free alternative to traditional tobacco products. Our Mission - At NicPouches.com, our mission is to offer high-quality nicotine pouches that cater to the diverse preferences of our customers. We aim to provide products that not only meet but exceed your expectations in terms of taste, quality, satisfaction and price. Our goal is to support a healthier lifestyle by offering a modern nicotine experience. Our Story - NicPouches.com was founded on the belief that nicotine users deserve better options. Our journey began when we saw a gap in the market for a clean, discreet, and flavourful alternative to smoking and chewing tobacco. We set out to create a platform where adult consumers can easily access the best nicotine pouches available, all in one place.
Contact info
United Kingdom
- nicpouches.com
4.8
Excellent
209 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Very happy customer all round
The website was easy to use, the purchase process was smooth, the prices are brilliant and I got my favourite pouches at a fraction of the cost. Very happy customer.
January 22, 2026
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re delighted to hear you were happy with our pricing, and was able provide your favourite products.
Your support means a lot to us, and we’re glad we could provide the best value on the market.
Kind regards,
The Nicpouches Team
A quick and very helpful response from…
A quick and very helpful response from Kyle who sorted out my issue.
January 26, 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re delighted to hear Kyle was able to help resolve your inquiry.
Your trust and support mean a lot to us, and we’re glad we could provide the best value on the market.
Kind regards,
The Nicpouches Team
Reply from Nicpouches
We’re really sorry to hear this and completely understand your frustration.
We can confirm that a replacement parcel is already in transit to you to replace this order, and we’ve also applied store credit to your account as a gesture of goodwill for the inconvenience caused.
If there’s anything else you need or if the replacement doesn’t arrive as expected, please don’t hesitate to get in touch, we’re here to help and make sure this is fully resolved.
Kind regards
The NicPouches Team
Had a small order which I paid for next…
Had a small order which I paid for next day delivery on, had an issue with stock and shipping and received a refund of my shipping costs as well as additional cartons. Credit to kyle for contacting to provide an update and assurance.
January 22, 2026
Unprompted review
Reply from Nicpouches
Thanks so much for the 5-star review!
We really appreciate your understanding while we sorted out the stock and shipping issue.
We’re glad we could make it right with the shipping refund and extra cartons, and we’ll be sure to pass your kind words on to Kyle, he’ll be chuffed to hear the shout-out.
Thanks again for your support, and we hope to look after you again soon!
Kind regards
The NicPouches Team
Error on my behalf and the gentleman…
Error on my behalf and the gentleman has sent my order again great service
January 20, 2026
Unprompted review
Reply from Nicpouches
Thank you for the 5-star review!
We’re glad we could quickly resolve things for you, and we really appreciate your kind words.
Great service is always our goal, thanks for your support!
Kind regards
The NicPouches Team
I ordered the wrong strength of pouches…
I ordered the wrong strength of pouches - I’d ordered 20 cans so this was a bit of a disaster! I called customer services and the phone was answered straight away by the wonderful Angel. She was incredible and so helpful. Nic pouches will accept my return and not only that they are going to automatically send me the right strength AND refund my return postage. Wow…. This just doesn’t happen. I couldn’t be more thrilled with Nic Pouches and Angels wonderful help. Highly recommended. 5 gold stars. Thanks a million 🙏🙏🙏❤️
January 20, 2026
Unprompted review
Reply from Nicpouches
Wow, thank you so much for taking the time to leave such a detailed and glowing review!
We’re really glad we could turn a stressful situation into a positive experience for you.
Angel will be absolutely thrilled to hear your kind words, she truly goes above and beyond for our customers.
We’re delighted everything was sorted quickly and smoothly, and we really appreciate your recommendation and support.
Thanks a million right back!
Kind regards
The NicPouches Team
Reply from Nicpouches
Thank you for the 5-star review!
We’re delighted to hear it was quick, easy, and helped you save a fortune.
We really appreciate your support!
Kind regards
The NicPouches Team
Reply from Nicpouches
Thank you for the 5-star review!
We’re glad to hear your order arrived on time and that you were happy with the price.
We really appreciate your support and hope to see you again soon!
Kind regards
The NicPouches Team
Fantastic service always deliver super…
Fantastic service always deliver super quick and Oliver from customer service is always a massive help. 10/10 all round
January 16, 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the amazing 5-star review!
We’re thrilled to hear you’re happy with our service and speedy deliveries.
Oliver will be especially pleased to know his support made such a positive difference.
We really appreciate your kind words and continued support, thanks again!
Kind regards
The NicPouches Team
Fast and very satisfactory resolution…
Fast and very satisfactory resolution to the issue by Angel.
January 15, 2026
Unprompted review
Reply from Nicpouches
Thank you for the 5-star review!
We’re glad to hear your issue was resolved quickly and satisfactorily.
Angel will be happy to know their support made a difference.
We appreciate your feedback and look forward to seeing you again!
Kind regards
The Nicpouches Team
Quick delivery
Quick delivery. 100% trustworthy. Purchased velos. Excellent price, best on the market.
January 3, 2026
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re delighted to hear you were happy with the quick delivery, pricing, and your purchase of Velo products.
Your trust and support mean a lot to us, and we’re glad we could provide the best value on the market.
Kind regards,
The Nicpouches Team
Exceptional service again thankyou…
Exceptional service again thankyou Angel and nic pouches
January 13, 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the 5-star review!
We really appreciate your continued support.
Angel will be thrilled to hear your kind words.
Thanks again from all of us at Nic Pouches!
Kind regards
The NicPouches Team
Reply from Nicpouches
Thank you for your 5-star review.
We’re pleased to hear you were satisfied with the quick delivery and the quality of the product.
We appreciate your feedback and look forward to seeing you again soon.
Kind regards
The NicPouches Team
Reply from Nicpouches
Thank you for your 5-star review.
We’re pleased to hear you were satisfied with the quick delivery and the quality of the product.
We appreciate your feedback and look forward to seeing you again soon.
Kind regards
The NicPouches Team
WOW!!
WOW!!! Lightning fast delivery and extra free pouches added to my order! Can't recommend more highly. The pouches are superb. Long lasting and superb flavours! Simply the best!!!
January 5, 2026
Reply from Nicpouches
Thank you for your 5-star review.
We’re pleased to hear that you were satisfied with the quick delivery, additional pouches and the quality of the products.
We appreciate your feedback and look forward to seeing you again soon.
Kind regards
The NicPouches Team
Ordered vello ruby berry 10mg and got…
Ordered vello ruby berry 10mg and got exactly what I ordered quick and efficiently with zero damage will definitely order again
January 5, 2026
Reply from Nicpouches
Thank you for your 5-star review.
We’re pleased to hear you were satisfied with the quick delivery and the quality of the product.
We appreciate your feedback and look forward to seeing you again soon.
Kind regards
The NicPouches Team
Great price and fast delivery to my door.
Great price and fast delivery to my door. I live in a small town and it's hard to get pouches locally so this service is great for me. Highly recommend. I've been smoking for 20 years and this product has helped me stop smoking after trying everything available before and failing! Cutting down on the pouches strength over a period of time to become completely nicotine free. Only thing that has worked for me. I used to have to go to 4 or 5 shops to try and get the flavour and strength I needed but this site is a game changer!
January 9, 2026
Unprompted review
Reply from Nicpouches
Thank you so much for taking the time to leave such an amazing review!
We’re really glad to hear that our service has made things easier for you, especially living in a small town where options can be limited.
Knowing that we’ve helped you find the right flavours and strengths without having to visit multiple shops means a lot to us.
Your journey away from smoking is truly inspiring, and we’re honoured to be part of something that’s worked for you after trying so many alternatives.
Thanks again for the recommendation and for trusting us, we’re always here to help whenever you need us!
Hope to see you again soon!
Kind regards
The NicPouches Team
Excellent customer service
Excellent customer service - had a couple of issues with EVRi deliveries over the last few months and Nic Pouches have always responded and rectified within minutes. Angel from customer services was very helpful, thank you!
January 7, 2026
Unprompted review
Reply from Nicpouches
Thank you so much for taking the time to leave this 5-star review!
We’re really sorry to hear about the EVRi delivery issues, but we’re glad our team was able to resolve everything quickly for you.
Angel will be delighted to hear your kind words, we’ll be sure to pass them on.
Providing fast, helpful customer service is always our priority, so feedback like this truly means a lot to us.
Thanks again for your support, we hope to see you again soon!
Kind regards
The NicPouches Team
Amazing customer service from Angel
Amazing customer service from Angel. I accidentally ordered the wrong item, and she resolved everything quickly and efficiently with no hassle at all. The whole process was smooth and stress-free. I highly recommend this company—thank you so much!
January 7, 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re thrilled to hear that Angel was able to help resolve everything quickly and make the process smooth and stress-free.
We’ll be sure to pass along your kind words to her.
Your recommendation truly means a lot to us, thank you for choosing our company!
Kind regards
The NicPouches Team
Kyle was extremely helpful what a guy
Kyle was extremely helpful what a guy! Great products too
January 6, 2026
Unprompted review
Reply from Nicpouches
Thanks so much for the kind words.
Kyle will really appreciate that.
I’m glad the products hit the mark too.
Hope to see you again soon.
Kind regards
The NicPouches Team
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