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nightingaledelivery.co.uk Reviews 

2,873
•
TrustScore 5 out of 5

4.9

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 1,139 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally friendly, helpful, and professional staff who answer phone calls swiftly and always provide clear, reassuring advice during stressful times. People also truly love the rapid delivery service, noting that their necessary medical supplies arrive promptly and securely without any unexpected complications. However, some customers also noted occasional problems with transit handling, mentioning instances of damaged packaging, delayed deliveries, or drivers not ringing the doorbell. A few reviewers additionally experienced minor inconveniences regarding missing items or parcels being left outside and exposed to the rain.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting friendly telephone support and... See more

Service

People report positive experiences with service, consistently praising the quick delivery times and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive very quickly and in good... See more

Order

Consumers find order satisfaction to be consistently high, with reviewers praising the easy registration and... See more

Customer service

Users describe positive interactions with customer service, noting that phone calls are answered swiftly by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I receive great service from nightingale! The lady on the phone is really nice and very helpful! Everything is explained perfectly. I’m informed every step of the way about my order and where it is an... See more

Rated 5 out of 5 stars

The staff are always helpful and discreet. Orders are easy to place as the client’s record seems easy to find. Once placed, the order arrives promptly & is packaged ‘anonymously’ The items are also... See more

Rated 5 out of 5 stars

NIGHTINGALE IS A COMPANY I USE FOR MY URINARY SUPPLIES, NEVER HAD ANY PROBLEMS AT ALL. THE STAFF ARE VERY FRIENDLY & UNDERSTANDING, AND HELP YOU OUT WHEN THEY CAN. DELIVERY SERVICE IS FAST AND O... See more

Company replied

Rated 5 out of 5 stars

Very helpful and patient staff. They are very professional and ask if we need any items we haven't asked for.The service is quick and we receive the order within a few days of requesting it and no ca... See more

Company details

  1. Medical Equipment Supplier
  2. Appliances Customer Service

Written by the company

Let us take care of you. For the last 40 years we have been looking after people who use urine drainage bags, catheters and sheaths all over the UK. We are specialists in home delivery and in bladder and bowel health products, but most importantly we take care of you from hospital to home and beyond.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(2,873)

1,116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Nightingale home delivery

Very helpfull and when making an order on the phone. Orders are always done quickly and efficiently .Usually only have to wait a few days for order to arrive. First rate service

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and patient staff

Very helpful and patient staff. They are very professional and ask if we need any items we haven't asked for.The service is quick and we receive the order within a few days of requesting it and no carrying
bulky packages from the local pharmacy.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

I've only just joined

I've only just joined, and the service seems to be first class. I was delt with very curtsiously and all me questions wer answered.I look forward to receiving my night bags etc, thanky you very much

Colin

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant response

Brilliant response, kind helpful people who went out of their way to quickly solve our problem. Thank you so much to both you and your courier.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering is easy peasy .

The staff are well informed and very helpful.
I have moved address a lot lately but they still managed to find me and got a delivery to me within two days.
Excellent service.

August 28, 2026
Unprompted review

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